Brock Solutions is an innovative engineering solutions and professional services company specializing in the design, build and implementation of real-time operational solutions for broad based industrial/manufacturing and transportation/logistics organizations worldwide. Some interesting areas we are exploring include industrial automation, machine learning, IIOT, cyber security, AI, robotics, and other technologies. With approximately 900 employees globally, Brock Solutions is a privately held, employee owned organization with over 30 years in the real-time operational solutions space.

As Brock Solutions continues to grow and respond to the on-going requirements of major clients, we need to add talent to our base of outstanding professionals. We are currently seeking an IT Support Specialist to join our team of experienced professionals located at our head office in Kitchener, ON.

Employee-owned company with profit sharing, comprehensive benefits, company events and charitable initiatives, a diverse workplace, BBQs and Lunch and Learns, Sports teams, Group fitness initiatives, and a "We win as a Team" culture are just some of the reasons our employees love working at Brock!

Compensation Range: $50k-$80k

Why Work at Brock?

• Competitive Compensation Package
• Profit Sharing
• Extended Health Benefits
• Continuous Career Growth
• Flexible Working Hours
• Company Events and Celebrations
• Travel Opportunities

Responsibilities may include:

• Ideal to have experience with configuring, managing, and troubleshooting Cisco switches and Next Gen Firewalls, such as Palo Alto, Cisco certifications such as CCNA or CCNP or Palo Alto PCNSE is an asset.

• Bonus to have a general understanding of:

• Networking concepts, including topologies, VLANs, dynamic routing protocols, segmentation and IP addressing

• VPN connections/remote access

• Cybersecurity principles such as zero trust, end-point security, monitoring and alerting tools

• Disaster recovery exercises (configuring, implementing, documenting)

• Microsoft systems, including Windows Server, Active Directory (IIS, WSUS, ADFS, etc.)

Qualifications Required:

• Ability to work in a fast-paced environment with several customers, different remediation lists, wide variety of tasks, all to be delivered in a timely manner
• Strong analytical and organization skills is a must
• Strong communication skills. Clear communication with our customers' IT & Cyber teams around the change management process is critical to success
• Ensure processes and playbooks are maintained - experience with changes to real time operational systems is an asset
• Must work well with multiple teams, be able to prioritize work, and work independent with minimal supervision
• Ability to learn latest ideas and technology quickly and teach others
• Need to be flexible for working hours. Changes are often implemented in the night time hours.
• Ability to travel if needed

Other Job Information (if applicable):

New grads are welcome to apply. If you have graduated within the last 3 years, please also submit a soft copy of your transcript (unofficial copy is fine).

Please note that we may utilize artificial intelligence (AI) tools to screen, assess, or filter applicants for this position.

Brock Solutions strives to create a respectful, accessible and inclusive work environment. Upon individual request, Brock Solutions will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities.

Please be advised that, outside of our official applicant tracking system, Brock Solutions willneversolicit personal information upfront. We send formal offer documentation in writing first, and wait until your acceptance before asking for any additional personal information.