Being a part of BrokerLink, means you live our values: to act with integrity, be respectful of others, have a customer-driven mindset, strive for excellence and always treat others with generosity. These values drive our diversity and inclusion efforts to ensure a respectful and inclusive work environment is present. We want like-minded individuals who want to provide the highest level of customer service, who carry themselves with utmost professionalism. We want to invest in you! Your success is our success and our purpose of “we’re here to help people” is what motivates us to keep the amazing talent we attract, for a long time. We want to bring out the best of all our team members! Offering countless opportunities to grow and an environment which values our most important assets, you, our team members. We have over 200 offices across Canada, ask us about our flexible work arrangements! Pay at BrokerLink is about much more than just salary.

• Flexible work arrangements
• Multiple benefits offered to support physical and mental wellbeing, Wellness account and much more
• Share plan & other savings Salary range (but not limited to): 109,900 - 134,300 Incentive plan Annual bonus: 15% target, based on the base salary, with a potential payout of up to 200% (subject to personal and company performance) As part of our commitment to Win As A Team, we share our success with employees through our incentive programs and Employee Share Purchase Plan (ESPP) – with BrokerLink matching a portion of your contributions. Our Group RRSP, with company matching DPSP offerings provide flexibility and long-term security for our employees beyond their careers. Salary for the candidate will be determined taking into consideration a number of factors including: experience, skills, qualifications, anticipated contribution to role, internal equity, location etc. The salary range presented below is based on a 35-hour workweek and would represent a majority of different candidate profiles. However, we encourage candidates who may fall outside of this range to apply as well.

About the role

We are looking for an experienced Business Process Improvements (BPI) Specialist to join our growing team! Reporting to the Manager, Business Process Improvements, the BPI Advisor plays a critical role in identifying and driving process improvements, standardizing operations, and supporting business transformation across the enterprise. The successful candidate will help build a culture of continuous improvement while positioning the organization to leverage emerging technologies, including AI-enabled solutions. This hybrid position is available in any of our BrokerLink Canadian offices.

What you’ll do here

Continuous Improvement & Process Excellence Analyze workflows and operational processes to identify inefficiencies, bottlenecks, and improvement opportunities. Lead process mapping, root cause analysis, and future-state design initiatives. Develop and implement standardized procedures, best practices, and CI methodologies. Monitor operational performance using key metrics and dashboards. Business Transformation Lead initiatives from ideation through implementation and performance monitoring. Partner with business leaders to prioritize improvements aligned with strategic objectives. Evaluate opportunities to leverage automation, workflow technologies, and AI-powered tools. Conduct cost-benefit and impact analyses to validate and prioritize initiatives. Change Leadership Engage and coach stakeholders at all levels through process changes and new ways of working. Facilitate workshops, discovery sessions, and improvement meetings. Synthesize insights into clear, actionable recommendations and support communication of progress, risks, and outcomes. Build strong relationships and credibility across business units. Performance & Governance Establish project governance and reporting frameworks; track benefits realization. Provide regular stakeholder updates on progress, risks, and opportunities. Support the development of a Business Process Improvement Centre of Excellence.

What you bring to the table

Minimum 5 years of experience in business improvement, operational excellence, process improvement, business transformation, project management, or related roles. Experience leading cross-functional initiatives in a complex business environment. Knowledge of Lean, Six Sigma, Continuous Improvement, or Operational Excellence methodologies with Green or Black Belt; Certifications are assets Background in insurance, brokerage, financial services, or regulated industries an asset. Strong analytical and problem-solving skills. Experience facilitating workshops and leading change initiatives. Excellent communication and presentation skills, and demonstrated success influencing stakeholders without direct authority. Proven ability to manage multiple priorities and projects simultaneously. Experience with large or multi-function change management, workflow automation, or AI-enabled solutions will be considered an asset This role is ideal for someone who: Is curious, asks thoughtful questions, and challenges the status quo constructively. Listens first, uses data to decide, and focuses on outcomes over activity. Builds trust quickly and thrives in ambiguity. Balances strategic thinking with hands-on execution. Is passionate about helping people work smarter and serve clients better.

#LI-Hybrid This role is a new member of our growing team.

We are an equal opportunity employer

BrokerLink is committed to providing an accessible environment. Accommodations are available on request for candidates taking part in the selection process. BrokerLink is committed to creating and maintaining an inclusive environment which embraces our diversities and sees them as our strength! We want to foster a workplace that makes all our team members and customers feel welcome and appreciated. Discover more about BrokerLink! Visit our new dedicated Webpage. Please note that BrokerLink does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility. At BrokerLink, we value diversity and are committed to creating an inclusive workplace that inspires each of us to be the best we can be. Join our team and make a difference!