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Business System Analyst and Project Manager
Business System Analyst and Project Manager
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Business System Analyst and Project Manager
About the role
Customerization is looking for an experienced Senior Business Analyst and Project Manager (2 in 1) to join our team. Our company focuses on Zoho implementation, solution design, Zoho integrations with 3rd party tools, and migration to Zoho.
- Full-time, 40 hr/week
- In-office position (Concord, Vaughan)
- Experience working in IT consulting for at least 2 years - must
- Experience working with small and medium clients - must
- Applicants must be legally eligible to work in Canada
Responsibilities:
Business Analysis
- Understand and analyze customer's business model and processes
- Gather customer's requirements
- Develop Zoho solution design with the Zoho experts’ team
- Collaborate on tech pre-sale with our Sales team, including running custom system demos and managing proposal development
- This is a customer-facing position
Project Delivery
- Develop project scope, plan, and tasks backlog
- Manage project tasks and timelines
- Lead developers and system configurators
- Create documentation
- Test delivered solutions
- Develop training materials and conduct customer training sessions
- Configure and customize Zoho system – basic functions
Requirements
- Proven experience in business analysis - must
- Experience in project management and DEV team management - must
- Experience in business software implementation and configuration - must
- Proven experience of working with customers and conducting meetings and workshops - must
- Excellent communication and verbal skills in English - must
- Proven experience in business processes mapping and design
- Good understanding of data modeling including ERD and other design tools
- Familiarity with software configuration tools and software development methodology
- Familiarity with software design and integration patterns
Additional requirements:
- Ability and willingness to work in a small and a very dynamic and flexible team
- Strong self-education capabilities
- Ability to run multiple projects and activities simultaneously
- Proactive approach and "can do" attitude
- Solid personal time management and prioritization skills
- Ability to work in a multi cultural environment and strong collaboration skills
About Customerization - Zoho Consulting
At Customerization we believe that business automation is the key differentiator that makes you stand out from your competition.
Business automation with Zoho - we help you rise to the top.
How we implement Zoho for your success?
We take an agile approach:
- Listen
- Understand
- Solve
- Deploy
- Test
- Train
Our solutions are crafted to:
- Understand your goals
- Focus on the specifics of YOUR requirements
- Only when we are all happy with the proposed solution design AND the outcome, will we call it done!
As a consulting and implementation company, we work with small & medium businesses and small enterprises across multiple industries every day. That means: we get you. We know the right questions to ask, we anticipate challenges you may face, and provide the fit for purpose solution without any confusion. Right solution. Right fit. Every time.