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Working at Fanshawe College

Fanshawe College is committed to the principles of hybrid work and may offer this option to employees whose work can be performed in an alternate location, without adverse impact to the operations of the College, inclusive of our Student and Staff experience. Confirmation of hybrid work options available to you will be clarified upon hire and may be subject to change based on the duties required of your position. Successful candidates will be required to perform work within Ontario and must be available to work on campus, as required.

Posting Closing Date:

October 23, 2025

Campus Location:

London, ON

Department:

LMO1 LLC User Engagement

Employment Group:

Support

Pay Details:

$33.55 Hourly

Worker Sub-Type:

Regular

Time Type:

Full time

Remote Type:

In-Person

Contract End Date:

Hours of Work per Week:

35

Job Description:

Support Staff employees, as defined by the Full-Time Support Staff Collective Agreement, will be given first consideration .

Payband: This position is paid at Payband G.

Hours: Monday to Friday, 9:00 a.m. to 5:00 p.m.

Position Summary: Under the general supervision of the Manager, Library Learning Commons User Engagement, the incumbent provides high-quality customer services by carrying out a variety of technical support and digital literacy support tasks involving student technology. Typical activities include providing frontline support by responding to phone, online or in person to student requests, supporting students in using Makerspace technology, supporting students using XR technology in the Library Learning Commons, Test Centre software support, and on-site troubleshooting and resolution of basic software problems.

Duties and Responsibilities:

Library Learning Commons Technology Support

• Provides frontline technology support to students, including drop-in and booked consultations in person and online.

• Redirects issues to the appropriate area of the IT department when necessary.

• Provides training to students, either individually or in workshop format, on tools such as Microsoft Office or other College support software.

• Supports the selection and coordination of library end-user hardware for loan, which includes:

  • Review and recommendations
  • Set-up and implementation
  • Guidance around best practices and processes
  • Training of other staff
  • Technology troubleshooting

• The incumbent is responsible for collecting weekly statistics on technology support requests and reporting them at the end of each semester.

Makerspace Support

• Assists with the onboarding of participants to the Makerspace, including setting up hardware and software, providing necessary training, either individually or in workshop format, ensuring adherence to safety protocols, and a seamless participant experience.
• Monitors participant progress and provides guidance and support as needed, and troubleshoots any issues that arise.
• Collects and analyze feedback from participants, providing regular updates to the Manager and Makerspace Coordinator to ensure that the Makerspace is achieving its goals.
• Assists with the development of program materials, including user guides and training materials.
• Helps troubleshoot technical issues as needed, working closely with the Makerspace Coordinator to escalate any issues that require additional support.
• Assists with the curation and display of innovative projects in the Makerspace.

Library Learning Commons XR program support

• Assists with the onboarding of participants to the XR program, including setting up hardware and software, providing necessary training, either individually or in workshop format, and ensuring a seamless participant experience.
• Monitors participant progress and provide guidance and support as needed and troubleshoot any issues that arise.
• Collects and analyzes feedback from participants, providing regular updates to the Manager to ensure that the XR program is achieving its goals.
• Develops program materials, including user guides and training materials.
• Helps troubleshoot technical issues as needed, escalating any issues that require additional support.
• Supports colleagues with projects that require XR support.
• Assists with the curation and display of innovative projects on the digital wall and displays throughout the Library Learning Commons.
• Incumbent is responsible for collecting weekly statistics on XR support requests and reporting them at the end of each semester.

Library Learning Commons Customer Service

• Supports the LLC Desk and Live Chat by performing frontline customer service to the College community, including triage and assistance with Library and non-Library inquiries.

Qualifications :

• Post-secondary 2-year diploma in Information Technology, Business, Science, or a related field of study
• Minimum 2 years’ experience with XR technology, Microsoft Office tools, Makerspace technology such as 3D printer, vinyl cutter, laser cutter, and knowledge of basic troubleshooting techniques
• An equivalent combination of education and experience may be considered
• The Candidate must possess excellent problem-solving skills, demonstrated active listening skills, the ability to communicate clearly both verbally and in writing, and the ability to remain up to date on trends in technology, including XR technology

L I - N R 1

Educational Credentials

While transcripts are not required for the interview, they are mandatory as a condition of employment.

Equity, Diversity and Inclusion

Fanshawe College is an equal opportunity employer. We are committed to equity, value diversity, and welcome applicants from diverse backgrounds.

Accommodation

Fanshawe College provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, the hiring manager and the recruiter leading the recruitment will work with the applicant to meet the job applicant’s accommodation needs. Accommodation requests per the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act can be emailed to: askhr@fanshawec.ca

Land Acknowledgement

Fanshawe College would like to acknowledge and honour the Anishinaabe, Lotinuhsyuní and Lenape people of southwestern Ontario as the traditional owners and custodians of the lands and waterways where Fanshawe College is located.

We thank all applicants for their interest; however, only those chosen for an interview will be contacted.