Division: Strategy and Transformation

Department: Digital Technology

Term: 1 Permanent Full Time position available.

Closing Date: 12/26/2025

Labour Group: CUPE 59

Posting: 4829

Job Summary

Under supervision of the Information Management Coordinator for Revenue and CRM applications, this position develops, enhances, maintains and supports computer-based Customer Relationship Management (CRM) systems.

Duties & Responsibilities

• Supports and implements computer-based systems within the Corporation. Writes and modifies computer programs using the appropriate development and support tools.
• Prepares test data to verify the accuracy and completeness of new and modified systems, jobs and programs.
• Prepares and modifies system, job, program and operating documentation according to Corporate standards.
• Responds to, and resolves, system and production failures, as required.
• Prepares proposals and recommendations for management action.
• Performs project roles as assigned.
• Maintains current knowledge of IT trends, procedures and standards.
• Provides training, advice and guidance to staff, as required.
• Assists with the development of Corporate IT policies, procedures and standards.
• Performs other related duties as assigned.

Qualifications

Education, Experience and Training Requirements

• Degree in computer science plus four years' progressively responsible experience in Information Technology OR successful completion of a two-year, post-secondary computer technology or business systems program plus six years' progressively responsible experience in Information Technology.

• Possession of a valid Saskatchewan Class 5 Driver's Licence.

• Current driver’s abstract from SGI demonstrating a safe driving record.

Knowledge, Abilities and Skills

• Demonstrated knowledge of customer relationship management and corporate knowledge management applications in an enterprise setting, such as Verint Case Management Professional and Verint Knowledge Management Professional.
• Demonstrated skill and expertise in the area of web development, including use of .NET, JavaScript, jQuery programming languages.
• Demonstrated knowledge of creating and maintaining integrations with other enterprise and business systems, including phone-based contact centre or Interactive Voice Response (IVR) applications (such as Five9) and asset management systems (such as SAP S4/HANA and ESRI GIS technologies).
• Skilled using Microsoft Windows and SQL relational databases.
• Skilled using client/server and n-tier development tools and methodologies.
• Considerable knowledge and skill in the operation and capabilities of computer architectures.
• Knowledge of the principles and applications of data-processing documentation.
• Knowledge and skill using project management tools and techniques, and the ability to participate in all project roles.
• Demonstrated ability to establish and maintain effective working relationships.
• Demonstrated ability to communicate effectively, orally and in writing, including preparing and conducting presentations.
• Demonstrated customer services skills, including the ability to deal effectively and tactfully with internal and external stakeholders.
• Demonstrated skill in critical thinking and problem-solving.

Requires Security Check

Acceptable current Criminal Record Check (CRC) upon offer of employment.

Additional Requirements

Evening work and call-backs may be involved.

Weekly Hours: 36.67

Salary Range: $85,754.16 to $89,817.84 CAD per annum (2026 rates)

Diversity, Equity and Inclusion

The City of Saskatoon offers an inclusive workplace that embraces diverse backgrounds. As an equity partner with the Saskatchewan Human Rights Commission (SHRC), the City commits to diversity, equity and inclusion in our workplaces. By having our workforce reflect the community we serve, we support the realization of miyo-pimatisiwin, (me-o-pi-ma-ti-si-win) “the good life”, for all residents. To learn more about Diversity, Equity and Inclusion at the City, please visit Saskatoon.ca/diversity

Accommodation

The City of Saskatoon strives to provide an accessible and inclusive workplace for all, including throughout the application and selection process through reasonable access and accommodations. Should you require accommodation through any stage of the recruitment process, please email talentacquisition@saskatoon.ca.

While we appreciate all applications we receive, only candidates under consideration will be contacted.

Our Recruitment Process: Application > Posting Closes > Resume Review > Pre-screen/Interview > Offer > Pre-Employment Conditions > Welcome to the City