Description

Davies is a multi-award-winning operations management, consulting and digital solutions provider to organizations in highly regulated markets, including insurance, financial services, utilities, communications and to regulatory bodies. Our core services include Claims Solutions, Insurance Services Consulting and Technology and Legal Solutions.

We invest significantly in our people and their career development. Our team of over 8,000 professionals work across the UK, Ireland and North America.

Over the past five years Davies Group has consistently delivered strong double-digit growth through a combination of organic investment and via targeted acquisitions to add capability and new teams to its platform.

Reporting to the Lead Cyber Security Engineer, this is a hands-on role responsible for the management of security alerts and incidents, working within multiple systems and monitoring for abnormalities, threats and vulnerabilities.

Key Responsibilities

• Managing alerts within the group’s security tooling (SIEM, EDR, DLP, PAM, SWG & WAF)as well as reviewing the logs and reports from these tools and escalating anomalies.
• Analysing logs and events from various sources (servers, endpoints and cloud platforms)
• Triage alerts and determine potential impact or severity of security incidents
• Investigate and respond to security incidents (malware infections, phishing and unauthorized access)
• Follow up incident response procedures and escalate critical issues when necessary
• Work with the Cyber Security Engineers to help implement and tune security controls and configurations of the security tools within the group.
• Managing ticket queue within the team’s service desk queue
• Assisting with the completion of post incident reports
• Assist with IT security gap and risk assessments including PCI DSS, ISO 27001, CIS Top 18 and Cyber Essentials.
• Identification and risk assessment of newly identified vulnerabilities.
• Recommend rule set and process changes or improvements
• Flexibility to work on an evening shift where required
• Timely escalation of issues to Cyber Security Engineers and/or Lead Engineer.

Skills, Knowledge & Expertise

• Highly focused customer service approach with excellent interpersonal skills.
• Experience with the Microsoft on premise and cloud platforms
• Ability to communicate technical information to both technical and non-technical people.
• Management of third-party relationships.
• Experience of Compliance (27001, GDPR, CIS Top 18).
• Experience of working with or within…

o software development teams to delivery internally and externally facing applications
o data teams to ensure highly available and resilient data to support operations
o technical project teams to deliver complex and large-scale infrastructure projects
o IT service desk to deliver swift resolution and fantastic customer service

• Ability to work under pressure and manage conflicting priorities to tight deadlines.

• Strong Stakeholder management with a focus on excellent customer service.

• Strong attention to detail, with excellent communication skills, both written and verbal.

• Proactive and self-motivated approach to problem solving.

• Flexible and approachable.

• You are self-motivated, result driven and business oriented.

• One or more relevant IT security qualifications from a recognised body, such as Comptia Security+, CySA+, , Microsoft SC-200

Other Desirable Skills:

• Project Management experience desirable.
• Experience of working within regulated businesses.

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.