Job Title: Director, Strategic Accounts

Location: Montreal, Quebec

DHL Global Forwarding (DGF) is a leader in managing the flow of goods and information across global supply chains, utilizing air, ocean, and ground transportation, customs brokerage services, and dedicated warehousing and distribution centers. As part of DHL Group, the world’s leading logistics provider with operations in over 220 countries, we are committed to excellence and growth.

Join our team as a Director for Strategic Accounts, where you will lead and drive business growth within our strategic customer segments. The ideal candidate will possess a strong understanding of the logistics and freight forwarding industry, with a focus on strategic customer relations and business development.

Primary Responsibilities:

• Develop and implement strategic business plans for key customer segments, identifying areas of potential growth and establishing tactics to achieve business objectives.
• Build and maintain strong relationships with key stakeholders at customer organizations, including procurement managers, supply chain directors, and executives.
• Identify and understand customer needs, and proactively provide innovative logistics solutions to meet those needs.
• Collaborate with internal teams such as operations, customer service, and pricing to ensure smooth execution of customer requirements.
• Conduct regular business reviews with customers to assess performance, address any concerns, and identify growth opportunities.
• Stay updated on industry trends, market conditions, and competitors' activities to identify potential risks and opportunities.
• Prepare and deliver professional presentations and proposals to clients, showcasing DGF's capabilities and value proposition.
• Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
• Utilizes DGF CRM tool for reporting and analysis

Qualifications:

• Bachelor's degree in Business Administration, Logistics, or a related field.
• Proven experience in a similar role within the logistics or freight forwarding industry.
• Proven track record of successfully managing large-scale accounts and achieving sales targets.
• Excellent communication and negotiation skills, with the ability to build and maintain strong relationships with customers.
• Strong analytical and problem-solving skills, with a strategic mindset.
• Proficiency in MS Office applications, particularly PowerPoint and Excel.
• Willingness to travel as required.
• Bilingual (French & English)

The Freight Forwarding experts since 1815. DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries. Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects. We are committed to creating a workplace that ensures mutual respect and is focused on results.

We hire talented people from all backgrounds. DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries. Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role. All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire. Follow us on social media to learn more about our business and culture:

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