About This Opportunity At Ericsson, our purpose is to create connections that make the unimaginable possible. Every day, we leverage cutting-edge technology and expertise to innovate solutions that transform societies, empower businesses, and unlock new opportunities. We are seeking a CTO to lead CU Canada’s technology strategy and drive innovation across Canadian accounts, as well as influence government policy to strengthen Ericsson’s leadership position in Canada.

This position integrates strategic technology leadership, customer advocacy, and collaborative engagements across business domains while incorporating policy-related contributions to the Canadian telecommunications ecosystem. The CTO plays a key role in shaping customer transformations, fostering R&D excellence, and advising on regulatory frameworks, ensuring Ericsson remains a trusted technology leader. The role reports to the CU Head and President of Ericsson Canada Inc, and will be based in Toronto, Canada.

Key Responsibilities Customer & Market Advocacy

• Build and maintain strong senior-level relationships (C-suite and SVP) with Canadian Communications Service Providers (CSPs), ensuring trust and alignment with customer transformation goals.
• Advocate for customer-centric long-term market and technology priorities while advising internal and external stakeholders, including those involved in national infrastructure strategies.
• Provide thought leadership by sharing insights on customer needs, competitive landscapes, and emerging market dynamics.

Strategic Technology Leadership

• Define the long-term network and technology strategy for CU Canada, focusing on 5G monetization, sustainability, and advanced capabilities such as AI, cloud-native solutions, and Open RAN (ORAN).
• Influence national policy considerations alongside technology planning—collaborating with GPA and technology leads to align Ericsson’s innovation capacity with critical infrastructure goals.

Proactive Technology Integration

• Lead end-to-end network transformation programs in collaboration with local and international partners, emphasizing predictive planning of technology roadmaps that align with evolving customer and policy landscapes.
• Ensure harmonious integration across Ericsson Business Areas, aligning innovations with Canadian regulatory frameworks and market-specific needs.

Innovation & R&D Leadership

• Foster innovation by driving co-creations, Proofs of Concept (PoCs), and trials with external collaborators, including universities, startups, and industry leaders.
• Ensure Ericsson Canada remains a competitive R&D hub by leveraging local expertise and targeted government incentives to expand Ericsson’s global portfolio.
• Collaborate with GPA to secure funding through programs like the Strategic Innovation Fund (SIF) while advancing key research initiatives aligned with national development priorities.

Government and Public Relations

• Strengthen the relationship with key government officials and position Ericsson as a trusted advisor within the Canadian technology ecosystem
• Represent Ericsson in public events and press as Technology authority towards the customer and other stakeholders (e.g. government, partners).

Business Development & Ecosystem Engagement

• Partner with Sales teams and directly engage customers to secure strategic wins while driving business development across CU Canada accounts.
• Strengthen relationships with academia, startups, and ecosystem players through industry-standard adoption (e.g., 3GPP and ORAN frameworks) while advancing adjacent industries connected to Canadian policies.

Customer Satisfaction and Continuous Improvement

• Lead efforts to ensure post-sales satisfaction while enhancing pre-sales engagements by driving alignment with both the customer’s needs and Ericsson’s operational excellence.
• Collaborate with Customer Support Service Delivery Managers to optimize service delivery aligned with policy frameworks and customer expectations.

Thought Leadership

• Represent Ericsson as a leading technology authority in public forums, press engagements, regulatory discussions, and stakeholder events, bolstering thought leadership across Canadian markets.
• Drive long-term visibility and trust for Ericsson, contributing directly to government dialogues on key themes like spectrum allocation, critical infrastructure resilience, and next-generation technologies.

Operational Excellence

• Champion Ericsson’s values—innovation, agility, and sustainability—across all CU Canada operations, embedding operational improvements and transformative strategic focus.
• Advocate for Diversity & Inclusion, ensuring these principles are ingrained in organizational decisions, customer engagements, and collaborative networks.

Qualifications

• Experience: 10+ years in technology leadership roles with customer-facing accounts or governmental advisory experience enabling technological transformation and operational results.
• Technical Expertise: Advanced knowledge in AI applications, cybersecurity principles, Open RAN architectures, cloud-native systems, quantum technologies, and telecom standards.
• Policy Insight: Proven ability to navigate Canadian regulatory landscapes, including spectrum allocation and incentivized R&D frameworks for global competitiveness.
• Customer Advocacy: Expertise in building strategic customer partnerships and driving actionable roadmaps influenced by market insights and policy dynamics.
• Leadership: Demonstrated success in fostering high-performing teams and leading innovative initiatives that transform organizational outcomes.
• Collaboration Skills: Ability to forge partnerships across industry stakeholders, business areas, and external players, including government agencies and research institutions.
• Communication Skills: Highly proficient in public-speaking engagements, governmental dialogues, and stakeholder presentations.
• Travel Availability: Willingness to travel up to 25%.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.

If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.

Primary country and city: Canada (CA) || Toronto

Job details: Domain Sales Manager