Company Description Who We Are A Storied Past. A Brilliant Future. For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story. Why work for Fairmont? A Rich History Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy! Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Job Description The Opportunity: To successfully set and prepare banquet floor for meetings and functions as specified by event contracts, resumes, and supervisors in a congenial, friendly, helpful and efficient manner.

In This Role You’ll Get To

• Have complete knowledge of the hotel’s events, services and facilities..
• Ensure prompt and courteous service is extended both internal and external customers..
• Maintain an orderly working environment, inform manager of any deficiencies.
• To carry out tasks as assigned by your manager or supervisor that pertain to the overall operation of the banquet department.
• To refresh rooms as assigned by your manager or supervisor.
• To set up and tear down meeting rooms according to the pre-determined standards of the department and hotel, and direction of your manager.
• To ensure guest service excels at all times.
• To ensure guests needs and requirements are carried out with a helpful, and timely manner.
• To complete all miscellaneous duties as directed by your supervisor or manager that pertain to the operation of the department.
• To transport all equipment and store in the appropriate storage rooms, in a safe manner.
• Understand and carry out duties according to all banquet event orders and the instructions for each event..
• Understand all hotel and guests functions to be able to answer any questions made by any guests..
• To clean banquet rooms, vacuum, mop and dust as instructed.
• Ensure fire exits are clean and free of obstructions.

Physical Aspects of Position include but are not limited to the following:

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Constant kneeling, pushing, pulling, lifting
• Frequent ascending or descending ladders, stairs and ramps

Qualifications What you need to succeed:

• Teamwork approach to all duties and helpful attitude with co-workers
• Efficient and effective approach to completing all tasks
• Fluency in English (written and verbal) a must
• Previous experience in banquets in a hotel is preferred
• Must be able to lift and transport heavy equipment
• Must be able to follow instructions and understand set up diagrams
• Excellent problem solving skills required
• Must provide a positive and professional demeanor

At Fairmont Royal York, we embrace an on-site work philosophy, inviting you to join us in our Toronto hotel five days a week. Here, it's more than just work; it's about nurturing the people-centered culture we hold dear. Come be a part of it!

Additional Information

What’s in it for you?

• Free Meals: Tasty meals on us every shift.
• Travel Discounts: Sweet deals at Accor hotels worldwide.
• Dry Cleaning: Free dry-cleaning for your work gear.
• Skill Up: Custom learning programs to boost your talents.
• Impact: Join our CSR, Sustainability, and DEI Committees.
• Level Up: Unlock new career heights with exciting growth paths.

BE PART OF OUR FUTURE. Another stunning chapter for the iconic Fairmont Royal York has begun, and we invite you to be a part of it. If you are passionate about hospitality, driven by excellence, and eager to contribute to an esteemed institution, we want to hear from you. Join us and help shape the future of one of Toronto’s most treasured landmarks.