Company Description

Experience the magic of working at Fairmont Hotel Vancouver, a timeless Vancouver landmark known as the ‘Castle in the City’. With its majestic chateau-style architecture, copper green roof, and historic gargoyles, this stunning hotel has been captivating visitors since 1939. Located in the heart of downtown Vancouver on prestigious Georgia Street, the hotel is surrounded by a dynamic arts scene, vibrant shopping, exciting nightlife, and world-class dining. Join our cherished team, and be part of an unforgettable hospitality experience. You’ll help create lasting memories for our guests in a setting that’s as exceptional as you are!

Job Description

Porter

As a Porter at Fairmont Vancouver Hotel, you will be the first friendly face our Guests see. Your smile, professionalism, and knowledge of the hotel will create a warm and memorable welcome. You will assist Guests with their luggage, guide them through hotel amenities, and ensure a seamless arrival experience.

Ready to Make Special Happen for our guests? We want you on our team!

What’s In It for You:

• An inclusive, empowering, and positive company culture where people are at the heart of everything we do
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• Competitive pay, starting at $18.56 per hour, with potential to increase to $23.21 after successful completion of the probationary period
• Complimentary meals during your shift through our Colleague Dining Program
• Comprehensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, with the option to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement for a TransLink monthly pass
• Complimentary hotel stay for newly hired colleagues with breakfast for two through our BE OUR GUEST program
• Colleague benefit card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• The opportunity to work in a luxury hotel environment housed in a historic Vancouver landmark dating back to 1939
• Learning and development programs through our Academies designed to enhance your skills
• Opportunities to make a difference through our Corporate Social Responsibility initiatives

What You Will Be Doing:

• Consistently provide professional, friendly, and personalized service to all guests
• Foster strong, loyal guest relationships by delivering thoughtful and attentive service in every interaction
• Ensure smooth operations by working closely with Housekeeping, Front Desk, Central Services, and Fairmont Gold
• Efficiently address guest issues, ensuring proper logging and follow-up
• Use Alice reservation software to manage guest requests through various channels (phone, email, text, in-person)
• Stay up-to-date on Vancouver’s attractions, restaurants, and local activities, sharing this knowledge with guests
• Help with guest mail, messages, and any other plans or arrangements during their stay
• Actively promote and sell hotel services and offerings from our suppliers
• Assist with the care and supervision of our Canine Ambassador
• Ensure the lobby remains in top condition, reporting issues and entering work orders promptly
• Follow hotel emergency procedures and safety standards to maintain a safe work environment
• Abide by Fairmont Hotels & Resorts policies, procedures, and code of ethics
• Assist leadership with tasks and operations, including other duties within the Front Office department

Qualifications

What We're Looking For:

• Previous customer service experience required; prior Bellperson/Porter experience is an asset.
• Service-focused personality with strong interpersonal skills.
• Excellent communication, professional presentation, and teamwork abilities.
• Ability to work well under pressure in a fast-paced environment.
• Knowledge of Metro Vancouver, its history, activities, and attractions.
• Valid unrestricted Class 5 driver’s license with a clean abstract.
• Highly responsible, reliable, and able to remain calm and courteous at all times.
• Flexibility to work overnight shifts, weekends, and holidays.
• Legally eligible to work in Canada.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout the shift
• Frequent lifting and carrying up to 30 lbs.
• Frequent kneeling, pushing, pulling, and climbing stairs, ladders, and ramps

Additional Information

Visa Requirements:
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS