For over 50 years, LifeLabs has been Canada’s leading provider of laboratory diagnostic information and digital health connectivity systems, enabling patients and healthcare practitioners to diagnose, treat, monitor and prevent disease. We are passionate about empowering healthier Canadians through accessible, accurate, and innovative diagnostic services.

We are committed innovators, operating Canada's first commercial genetics lab, and the country's largest online patient portal, with more than 8 million Canadians receiving their results online. More than 112 million laboratory tests come through LifeLabs’ laboratories annually, and our team of more than 6,000 passionate, caring, and diverse professionals works together as one to provide high quality testing and results that Canadians can trust.

We know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. At LifeLabs, you can make a meaningful impact on Canadians’ lives every day.

Our teams are at the heart of everything we do. We are proud to be recognized as one of Canada’s Best Employers, reflecting our deep commitment to our core values of caring, agility, teamwork, and a customer-centered approach. As part of this commitment, LifeLabs prioritizes the ongoing development of our diversity, equity, and inclusion (DEI) program to better serve the needs of our diverse workforce and the communities we serve. We continue to take steps to challenge ourselves to act with courage and integrity, and to create an environment where people can be their true selves.

These values are not just words on a page, they guide our actions and decisions every day and have come to define our team culture.

Reports to: Senior Manager, Logistics

Vacancy status: This posting is for an existing position.

Purpose of the Role

The Manager, Logistics is responsible for providing leadership to a defined regional area aligned to organizational strategies. Contribute to the broader LifeLabs plan through the implementation of a regional strategy. Foster a continuous improvement culture to take advantage of every available opportunity to drive towards excellence and quality and for overseeing the proper transportation of all goods related to PSC activities and laboratory services.

Your responsibilities will include:

• Manage and coach direct reports to ensure their performance meets present and future needs creating a robust leadership team.
• Accountable for developing and coaching future leadership team members (succession planning).
• Provide strong leadership for improvement initiatives, eliminate obstacles, and monitor improvements for effectiveness.
• Support supervisors in identifying and implementing developmental opportunities as appropriate.
• Create a positive employee relations climate by fostering common goals and vision in an atmosphere of collaboration and teamwork.
• Ensure alignment and consistency to Provincial and National Client Services initiatives.
• Builds and fosters relationships with peers, employees, clients and business partners.
• As a member of the Provincial Management and Leadership team, responsible for the execution of a logistics strategy for Ontario and BC that is consistent with Diagnostic sector objectives and goals.
• Overall responsibility for all aspects of transportation and logistics activities in the Region.
• Execute technologies and tools that will improve efficiencies without compromising service and quality.
• Provides leadership and ensures optimal utilization of transportation resources across Diagnostic Testing and Client Services.
• Manages human resources, including selection, onboarding, training, performance management, compensation, disciplinary actions, development and retention, and terminations.
• Provide active leadership and development to all direct and indirect reports, ensuring all individual and team accountabilities are delivered through annual performance programs and that individual performance issues are addressed.
• Monitoring and executing transportation system wide process improvements; development of key performance indicators.
• Responsible to work with Client Service and Testing Managers and Directors responsible for customer service and specimen integrity
• Responsible for ensuring transportation as a system operates effectively regionally and provincially and integrates with the broader operation across the province.
• Accountable for regional budget performance on a day to day and annual basis, predicting and acting quickly upon variances ensuring corrective actions are put in place.
• Ensure Business Recovery Plan preparedness of self and team.
• Ensure compliance with applicable Policies, Procedures, Transportation of Dangerous Goods regulations, Ministry of Transportation regulations, safety regulations.
• Participate in critical reviews of key indicators, incidents, audits, inspection and improvement opportunities resulting in effective implementation of corrective actions.

What you bring to the role:

• 3 to 5 years Logistics experience
• Post-secondary and/or college/university education with progressively responsible business experience.
• Operations experience required, health care sector preferred
• Logistics Supervisor experience, a definite asset.
• Requires full valid Driver’s license
• Responsible for logistics and logistics hardware.
• Ability to work collaboratively with LifeLabs and external colleagues for benchmarking and continuous improvement.
• Implement and execute identified best practices
• Demonstrate ability to think strategically as well as be an analytical problem solver.
• Understanding of laboratory operations and knowledge of the industry in general an asset.
• Demonstrated ability to plan, organize and implement change.
• Strong customer service focus.
• Provincial and national travel to LifeLabs location sites is required.

Why Join Us?

At LifeLabs, you’ll be part of a collaborative, forward-thinking team focused on innovation and purpose. We value flexibility, inclusion, and professional growth, creating an environment where your contributions are recognized and your ideas matter.

What We Offer:
Salary range: $81,431 - $103,825 CAD annually (commensurate with experience).

LifeLabs’ compensation programs are commensurate based on the role, skill, effort, responsibility and working conditions, irrespective of gender, race, ethnicity, beliefs, age or any other personal characteristics. Pay programs are communicated regularly in an accessible and transparent manner.

LifeLabs is also proud to offer resources, opportunities, as well as a collaborative and supportive environment that enables our team members to thrive.

In addition to a competitive compensation package, LifeLabs provides a comprehensive total rewards program, specific to the job position. Your package may include:

• Employee Group Benefits: Competitive coverage for employees and their families to support their overall health and wellness needs, including Extended Health Care, Dental Care, and Life Insurance.
• Retirement Savings Plan
• Vacation and Wellness Days
• Employee Wellness and Giving Programs: Our award winning mental, physical and financial wellness programs aim to address the comprehensive well-being of our team members, including resources like the Employee & Family Assistance Program, financial planning tools, and employee recognition initiatives.
• Professional development and membership reimbursement, access to preferred rates and discount programs, including WorkPerks, Home and Auto Insurance, Costco Membership, etc., and optional health-related benefits.

In accordance with LifeLabs’ Accessibility Policy, and the applicable Accessibility Acts within the provinces we operate in, accommodations are available by request for candidates taking part in all aspects of the recruitment and selection process. For a confidential inquiry or to request an accommodation, please contact your recruiter or email careers@lifelabs.com.

Vaccinations are highly encouraged at LifeLabs’. Vaccinations and/or immunization screening may be mandatory for selected employees if regulated by provincial or regional governments, or through employer-led vaccination policies in the facilities we service. Please ensure you ask if this position requires the successful candidate to be vaccinated or undergo immunization screening.

Ready to empower healthier Canadians? Apply today!