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Associate, Client Complaints Team
Associate, Client Complaints Team
Care Assistant – Care Home
Care Assistant – Care Home
Associate/Vice President, Institutional Client Credit Management – Global Credit (London)
Associate/Vice President, Institutional Client Credit Management – Global Credit (London)
Associate, ICCM - Corporates & NBFI (London)
Associate, ICCM - Corporates & NBFI (London)
Associate
Associate
RBC Brewin Dolphin – Business Manager (12 Month Fixed Term Contract)
RBC Brewin Dolphin – Business Manager (12 Month Fixed Term Contract)
Wealth Associate
Wealth Associate
Associate Director (VP) Market Risk - Global Structured Interest Rate (SRT) Products
Associate Director (VP) Market Risk - Global Structured Interest Rate (SRT) Products
Client Service Associate
Client Service Associate
Associate Director - AML Financial Investigations Unit (FIU), Wealth Management
Associate Director - AML Financial Investigations Unit (FIU), Wealth Management
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Top Benefits
About the role
Job Description
What is the opportunity?
We have an exciting opportunity to join our office in London as an Associate for the Client Complaints Team. This role will involve recording, triaging and investigation and analysis of complaints received by the Group in accordance with regulatory requirements. You will provide advice and recommendations for the resolution of complaints.
What will you do?
- Ensure that regulatory timescales for complaints handling are consistently maintained.
- Calculate detriment to clients in accordance with industry standards, Financial Ombudsman Service guidance and internal precedent.
- Identify and escalate the systemic issues and trends to relevant parties.
- Ensure maintenance of complete records, providing a clear audit trail for complaints.
- Advise and support the Business on the prevention of complaints.
- Carry out training, workshops and one to one training to raise the profile of good complaints handling, preventative measures and awareness of Group procedures.
- Maintain knowledge on regulatory matters, company policies and products.
- Liaise with investment managers and financial planners, providing them with guidance on potential liability/breach of FCA rules, procedures, interpretation of regulation and company policy in respect of complaints.
- Identify and escalate issues as they arise and suggest solutions for resolution.
What do you need to succeed?
Must-have
- Prior industry experience in a complaint handling role within an independent/whole of market organisation in financial services.
- Good knowledge of how the role contributes to the Risk & Compliance business strategy.
- Ambition to develop technical knowledge of regulations through relevant CPD, courses or exams.
- Excellent administration, planning and organisational skills.
- Strong attention to detail.
Nice-to-have
- CISI or ICA qualifications.
What is in it for you?
We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Leaders who support your development through coaching and managing opportunities.
- Opportunities to work with the best in the field.
- Ability to make a difference and lasting impact.
- Work in a dynamic, collaborative, progressive, and high-performing team.
- Flexible working options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additio nal details.
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Job Skills
Active Learning, Adaptability, Critical Thinking, Customer Service, Decision Making, Detail-Oriented, Group Problem Solving, Interpersonal Relationship Management, Product Services, Time Management
Additional Job Details
Address:
12 SMITHFIELD STREET:LONDON
City:
London
Country:
United Kingdom
Work hours/week:
35
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-19
Application Deadline:
2025-12-04
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.