At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

This job is posted as part of our seasonal hiring for Spring/Summer, 2026, it will be a full time seasonal role.

Based at the remote Columbia Icefield in Jasper National Park, this on‑site living role places you 100 km from Jasper and surrounded by stunning glacier views and endless mountain adventure. You’ll be part of a destination that includes the Glacier View Lodge, dining outlets, retail, and the world‑famous Glacier Adventure and Skywalk. Staff live on‑site with accommodations and three hot meals per day.

ROLE & RESPONSIBILITIES

• Oversee day to day operations of the Guest Experience department to ensure a smooth, efficient experience for our guests with a strong focus on delivery of best in class interactive and engaging hospitality.
• Support coaching, performance management and ongoing development of our team including regular feedback and recognition, as well as staff training including creating resources for training and operational support.
• Provide on the floor leadership on a regular basis demonstrating a positive example of hospitality to our guests, making observations of trends and opportunities for improvements and supporting escalated guest issues
• Identify operational gaps or opportunities for improvement and help develop and implement new processes, procedures or resources.
• Monitor, review and support initiatives for continuous improvement and quality assurance across team performance, departmental facilities and hospitality delivery
• Collaborate with departmental leaders to ensure operational alignment, efficiency and high quality hospitality, addressing cross departmental challenges, supporting solutions and ensuring regular, open communication is maintained.
• Support of Groups and Cash Control operations by overseeing accurate completion of reconciliation and administration, as well as support with training and issues when needed.
• Ensure smooth operation of computer systems and other technology needs by acting as on site IT contact for systems support, troubleshooting and escalations to IT department.
• Assist Guest Experience Manager with departmental leadership and operational support including acting as a key leadership contact for decision making, problem solving and continuity in the Manager’s absence.
• Other duties as assigned

REQUIRED SKILLS & QUALIFICATIONS

• Seeking someone mature, energetic, dependable and self-driven to assist in management of the Guest Experience team. Needs to have the ability to thrive and lead independently in a fast-paced, high pressure environment
• Enthusiastic and outgoing personality that is passionate about engaging with guests and continuous improvement of hospitality focused approaches
• Previous supervisory, cash reconciliation and cash handling experience, required
• Organization and time management skills are a must, but a passion for making a difference for each guest and employee is the most important aspect of this position!
• Experience and strong interest in training, coaching and developing employees
• Ability to think on the fly and outside the box to solve problems with a positive attitude
• Previous experience using RTP, POS systems, Microsoft Teams and other Office applications, an asset Standard First Aid or higher an asset

About Us:

We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders.

What will your work environment be like?

At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun.

Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories

PURSUIT PERKS

• Join an inclusive, global team and make life-long connections
• Enjoy free access to Pursuit attractions and 50% off for friends
• Get discounts on hotel stays, dining, and retail
• Access subsidized mental health and wellness resources

Equal Employment Opportunities Information

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com .

We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.