Norton Rose Fulbright Canada LLP is currently seeking a Receptionist/Office Services and Facilities Clerk to work in the Office Services and Facilities group in our Toronto office from Monday to Friday between the hours of 10:00 a.m. – 6:00 p.m. As such, you will be the first point of contact for those who visit the Toronto office. You will ensure that customer service is front of mind during all interactions whether it be over the phone or in person. The successful candidate will report to the Office Services and Facilities Team Lead.

Please note this is a 1-year temporary contract role.

You Will Be Focusing On

• Maintain a professional and polished appearance that reflects the firm’s standards and creates a welcoming environment for visitors and staff on the conference floor
• Receive and relay incoming calls and deliver messages as necessary
• Handling of items received at Reception and use best judgement to prioritize sensitivity
• Coordinate scheduling of conference and meeting rooms, liaising with the hospitality and technical team as required
• Keep and update the visitor log and issue temporary security passes to staff as necessary
• Assisting the Business Solutions Centre (Mailroom/Copy Production) team when and where necessary
• Assisting the Catering team when and where necessary
• Booking restaurant reservations (for large groups), purchasing gifts for clients and/or staff when required (e.g. pre-packaged baskets, flowers, etc.)
• Perform various related administrative tasks for the OS&F team, which may include preparing invoices for approval, running reports on meeting room utilization, and posting internal communications

What You Bring To The Role

• Previous work experience in a receptionist/administrative position, in a professional services firm
• Passionate about delivering exceptional service to ensure an exceptional client experience
• Possess excellent customer service skills with the ability to communicate effectively with all levels of staff and our clients and guests
• Demonstrates a solutions driven approach with the ability to anticipate clients' needs
• Experience or a familiarity with handling concierge type tasks (e.g. being knowledgeable about the area, good restaurants, where to buy tickets, etc.) would be an asset but not required
• Solid computer skills, including experience with Microsoft Office and EMS room management software or another similar boardroom booking program
• Experience dealing with confidential issues in a discrete manner is essential
• Ability to succeed in a team-based environment as well as excel independently
• Strong organizational skills and attention to detail
• Ability to juggle multiple tasks in a time sensitive environment
• Embraces change, collaboration and teamwork and can be flexible with working hours

Why Join Our Team

• Retirement savings plan with employer contribution
• Benefit premiums paid by the firm
• Telemedicine services
• Wellness matters: Flexible health and wellness allowance that covers much more than gym memberships!
• Training and development programs based on your interests and needs

Ready to join a proactive and modern firm that provides an exceptional career experience in an inclusive and collaborative environment? Come join us! As part of a global legal practice, Norton Rose Fulbright Canada embrace a culture of excellence and client service, but always with a focus on flexibility, respect, diversity and openness. We strive to create an equitable, inclusive environment where everyone can bring their whole self to work and realize their career potential.

To find out more about how we integrate diversity, equity and inclusion in everything we do please click Diversity, equity and inclusion | Canada | Global law firm | Norton Rose Fulbright.

If you require any reasonable adjustments during the recruiting process, please inform us in the recruitment application. We will contact you to further discuss your need.

Please note that applicants who receive an employment offer may be required during their employment with Norton Rose Fulbright to provide proof of vaccinations recommended from time to time by government or public health authorities. Norton Rose Fulbright has a duty to accommodate those who are unable to get vaccinated due to protected grounds. For applicants who require an accommodation, please contact us to discuss further.

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