It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description Purolator is seeking a highly motivated Bilingual EDI Implementation Specialist to join our IT team. This role is ideal for individuals passionate about system integration, troubleshooting, and supporting logistics technology in a dynamic environment. You will support Tier 1 to Tier 3 integration tasks and set up with new customers, ensuring seamless data flows and maintaining system health across our logistics platforms.

Please note that this position requires bilingual support in both English and French. Responsibilities In this role, you will ensure the smooth operation and support of current and new customers integrating complex systems across logistics platforms. Your responsibilities span technical troubleshooting, stakeholder collaboration, and continuous improvement initiatives. The role involves supporting multiple applications and collaborating with an established IT operations support team.

Technical Expertise

• Integrate hardware, software, and third-party applications across platforms.
• Troubleshoot networking issues using protocols such as TCP/IP, DNS, and VPN.
• Develop and maintain automation scripts using Python, PowerShell, and troubleshoot web API services (REST, SOAP).
• Support hybrid cloud environments including AWS, Azure, and Google Cloud.
• Maintain, setup and troubleshoot API integrations and EDI transmissions
• Interpret logs from applications, sensors, and API requests/responses.
• Use tools like Postman to test endpoints and analyze JSON/XML payloads.
• Investigate integration failures (auth, headers, payload, schema) and third-party system compatibility.
• Read and interpret EDI documents (e.g., 204, 210, 214) and understand acknowledgements (997s).
• Run complex SQL queries (JOINs, subqueries) and validate data integrity.

Problem-Solving Abilities

• Perform root cause analysis and resolve complex integration and support issues.
• Diagnose system conflicts, data mapping errors, and performance bottlenecks.
• Troubleshoot Android/iOS app behavior, Bluetooth sensor sync, and GPS errors.
• Validate temperature sensor readings and understand calibration and firmware issues.
• Support routing and dispatch logic, including driver and route data troubleshooting.
• Understand invoice generation, formatting, and discrepancy resolution.

Communication Skills

• Document technical issues and solutions clearly for both technical and non-technical audiences.
• Collaborate effectively with developers, analysts, vendors, and stakeholders.
• Provide bilingual support in English and French (oral and written).

Customer-Oriented Mindset

• Prioritize user satisfaction, system uptime, and timely issue resolution.
• Deliver training and guidance to internal teams and end users during rollouts and updates.
• Maintain documentation, update knowledge bases, and create support runbooks.
• Participate in onboarding, training, and continuous improvement initiatives.
• Collaborate with developers, QA, Ops, and business teams to resolve cross-system issues.

Security Awareness

• Ensure data integrity and enforce access control best practices.
• Maintain compliance with regulations such as GDPR and HIPAA.

Education And Experience

• Bilingual: Fluent in French and English (written/spoken).
• Post-secondary education in Computer Science, Information Technology, or a related field is preferred.
• 3–5 years of experience in integration or application support roles with API and EDI experience is required.
• Familiarity with ticketing systems (e.g., Zendesk, Jira Service Desk).

POSTING DETAILS Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Sr Mgr Technology Operations Support

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.