It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you . The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Description Please Note: This is a 12+ month contract position covering a parental leave. Purolator is a leading integrated freight, parcel, and logistics solutions provider in Canada. With over 60 years of experience, Purolator has established a strong market position, known for its reliable service and extensive reach across the country and internationally.

The Business Analyst works to drive Purolator’s customer-centric shipping experience and growth through Digital Shipping Channels. The analyst interprets results using a variety of techniques to maintain business solutions with the goal of simplifying customer onboarding, enhance experience, and support business expansion.

Purolator is best-in-class and strives to be easy to do business with. You will help drive these standards daily.

Responsibilities

• Engage with business stakeholders to identify, analyze, and document business needs, processes, and functional requirements primarily for of web-based shipping applications.
• Translate business requirements into clear user stories, acceptance criteria, and process flows.
• Facilitate requirements workshops, interviews, and discovery sessions with Product Owners and business partners.
• Ensure traceability of requirements throughout the project lifecycle.
• Actively participate in and facilitate Agile ceremonies, including daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
• Collaborate with Scrum Masters and Product Owners to prioritize and refine the product backlog.
• Create, manage, and monitor sprint plans, ensuring sprint goals are met and obstacles are addressed promptly.
• Use Jira for backlog management, sprint planning, issue tracking, and workflow documentation.
• Maintain clear, organized documentation in Confluence, including business requirements, process maps, and decision logs.
• Work with Jira/Zephyr (or similar test case management tools) to support test planning and execution.
• Support continuous improvement of Agile processes and tool usage across teams.
• Serve as a bridge between business stakeholders and technical teams to ensure shared understanding of objectives and deliverables.
• Work closely with Product Owners to align project scope with business priorities.
• Support Project Managers with progress reporting, risk identification, and milestone tracking.
• Communicate effectively with developers, QA analysts, and operational teams to ensure solutions meet business needs.

Skills Required

• Experience in a product development or software delivery environment.

• Ability to work independently on a departmental team or within an organizational project.

• Ability to grasp complex concepts related to integration of multiple systems.

• Excellent communication and critical thinking skills.

• Strong time management, organizational, decision making and problem-solving skills with meticulous attention to detail.

• Strong knowledge of all stages of the Software Development Life Cycle (SDLC) follow testing standards including:

• Requirements gathering, analysis, design, implementation.

• Preparing and executing test plans, test strategy documents.

• Test case creation, execution and deployment.

• Strong knowledge of Agile testing and Quality Assurance testing standards and best practices for the application development lifecycle.

• Strong knowledge of defect management; tracking, creation, execution and reporting using Jira and Confluence applications.

• A knowledge of project management framework and methodologies is an asset.

• French is an asset.

Qualifications

• University or College diploma in computers, software design or any computer application development specialty, or +5 years’ experience as a Business Analyst.
• Certification(s) such as Certified Scrum Master (CSM), Certified Business Analysis Professional (CBAP), PMI-PBA, or Agile BA etc. is an asset.

POSTING DETAILS Location: 530 - Corporate

Working Conditions: Office Environment

Reports to: Director Shipping Channels

Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous status or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs.

At Purolator, we are committed to ensuring our recruitment process is fully compliant with Canadian law. As part of the first round of pre-screening, the application process may involve the integration of human oversight with an automated AI solution (“AI Tool”) to assist in evaluating candidate qualifications for the position for which they are applying. This AI Tool assists in automating certain stages, such as resume screening and skills assessments, and helps expedite getting to the initial communication stage with candidates. Any personal information shared with Purolator will be used strictly for the purposes of these job applications in compliance with applicable privacy law. If you have any questions about the process, please contact: TalentCOE@purolator.com We recognize that our employees and their families are key stakeholders. We will only be successful as a business if we provide our employees with a safe and healthy workplace and we have the right people in the right roles with the support they need to succeed. We hire for attitude and train for skills. To learn more about us and our values, go to www.purolator.com.

At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.