THE OPPORTUNITY

Western Forest Products is looking for an Infrastructure Support Analyst to join our IT Team team based in Vancouver or Nanaimo/Campbell River**.**

What You’ll Do: Reporting to Manager, IT Infrastructure, Infrastructure Support Analyst provides tier 2 and 3 support for network and firewall systems, participates in major system changes, and ensures security and reliability across infrastructure.

Who You Are: This is a role for someone who thrives in troubleshooting complex issues, planning system changes, and ensuring reliable connectivity. You are a detail-oriented IT professional with a strong foundation in networking and security. Your communication skills and customer service mindset make you an effective collaborator, and you’re eager to mentor others while staying current with emerging technologies.

What We Offer:

• Salary range of $75,000 – $90,000 based on skill level, qualifications, and experience
• Annual incentive plan
• Pension plan contributions - WFP contributes 7% towards a pension plan, no matching required
• Extended health and dental benefits – WFP pays for 100% of the employee monthly premiums
• 3 weeks’ vacation to start
• Employee family assistance program
• Financial support for learning and development opportunities

Work Environment: This position can be based either out of our Vancouver, Nanaimo or Campbell River offices.

RESPONSIBILITIES

• Provide 3rd level support for Windows systems and applications
• Support Wide Area & LAN Network Administration
• Maintain System Security Controls and perform troubleshooting & diagnostics
• Assist with hardware support and data communications
• Plan and deliver major system changes, capacity management, and problem resolution
• Travel to remote locations as required for support or projects

QUALIFICATIONS

Education and Experience

• Experience in IT Infrastructure with specialization in networking
• Post-secondary education in computer science or related discipline

Skills, Knowledge and Required Competencies

• Excellent communication and customer service skills
• Tier 2 support experience and ability to mentor junior resources
• Strong project management and problem-solving capabilities
• Expertise in Cisco routing, VPN connectivity, and firewall security
• Experience with Windows Server deployments and virtualization
• Knowledge of network best practices, policies, and standards

YOUR CAREER

At Western Forest Products, we believe our most significant asset is our people. Investing in our people brings value and success to our business, ensuring a safe, engaged, productive and continuously improving workplace. We offer challenging opportunities working alongside the best in the industry to meet your career and professional development goals while providing competitive total rewards and recognition.

We provide a variety of on-the-job training and continuing education in many areas at Western to ensure you have the skills you need to succeed. Our promote-from-within culture recognizes high performance and we offer diverse career paths across the organization for those with the talent and will to advance.

WESTERN OVERVIEW

Western Forest Products is a leading forest products company that sustainably manages forests and manufactures high-quality wood products. Headquartered in Vancouver, British Columbia with operations in the coastal region of BC and Washington State, Western meets the needs of customers worldwide with a specialty wood products focus and diverse product offering.

Our commitment to health and safety, environmental stewardship and community engagement is core to how we do business at Western Forest Products.

Our approach to responsible business practices in all aspects of our business is multi-faceted. We adhere to and employ the most stringent environmental practices in the world. The steps we take to ensure the forests in which we operate are renewed and remain healthy and viable for future generations are mirrored in the care we take to make certain our communities continue to grow and prosper. This includes investing in communities where we operate and continuing to forge mutually beneficial relationships with First Nations in respect of their local and cultural interests.