The Drake has been a part of the community and our guests’ lives since 2004. Celebrating its 22nd anniversary this year, The Drake is a growing Canadian hospitality brand focused on lifestyle hotels, food + drink and special events. To this day, we’re the destination for the curious. At The Drake, we celebrate emerging music and art, serve food and drinks that reimagine the classics, and inspire our team and guests to embrace fresh perspectives. We’re more than a place to sleep, eat + drink; we believe culture and community matter and are committed to an exceptional hospitality experience delivered in our signature style; one that is genuine, personal, memorable and embraces the energy of discovery. We value honesty and spontaneity because that's the stuff of real connection and believe that hospitality is an act of care. The Drake Hotel (Toronto), Drake Devonshire Inn (Wellington, Prince Edward County), and Drake Motor Inn (Wellington, Prince Edward County) are each reflective of their respective neighbourhoods as inclusive hubs for unique and diverse experiences through art, culture and hospitality with great seasonal menus, a robust cocktail list, carefully curated curiosities, and genuine hospitality excellence for all.

Working with The Drake means that you will have the opportunity to work alongside like-minded individuals in an inclusive, entrepreneurial, and team-oriented environment. As someone who is curious, collaborative and a continuous learner, you’ll have limitless opportunities to make an impact and to be recognized for it.

The Drake Hotel is currently seeking a Food and Beverage Supervisor to join our dynamic Front of House team. Reporting to the Director of Food + Beverage, they will be responsible for supervising F+B operations while on shift. The focus for this position will be focused on Floor Support for Weekday Lunch and Dinner business as well as Brunch and Dinner on Weekends.

RESPONSIBILITIES:

• Understanding, adhering to and executing all F+B operational policies + procedures, standards and training programs
• Ensuring a unique and genuine guest experience by empowering staff to resolve issues, while acting as a supportive and active leader who will manage situations as they evolve
• Monitoring and managing service, quality, health + safety and cleanliness
• Ensuring that AGCO, municipal and provincial laws are being adhered to
• Working in tandem with the host team to ensure all reservations are input correctly and honored in a timely fashion and making sure that the reservation book is being utilized correctly to maximize sales whilst balancing guest satisfaction and comfort
• Supporting all floor positions during service (Servers, Bartenders, SA, Barista, Bar Backs Expo)
• Lead Pre-Shift briefings updating staff on any feature specials or out of stock items
• Cut Sections for Servers and Hosts
• Manage Labour on the floor- cutting shifts effectively to base on business requirements
• Table Touches to ensure top tier guest experience
• Management and Accountability for Discounts, Comps and Voids during service

QUALIFICATIONS:

• 2-4 years of progressive front of house experience in a high volume fine or casual dining environment
• Experienced trainer and mentor to large staff teams
• Demonstrated patience, tact and diplomacy while leading and working alongside a diverse team of industry professionals
• Ability to multi-task, remain cool and keep up in a fast-paced environment.
• Excellent interpersonal and communication experience, both verbal & written
• Flexible to work early mornings and weekends and holidays
• Smart Serve certified

Benefits

We pride ourselves in providing strong leadership and development opportunities for passionate hospitality professionals who are looking to build rewarding, long-term careers. Drake offers a competitive compensation and benefits package, employee discounts, staff meals, training + development support and many other unique perks as a part of joining the Drake team.

The Drake is an equal opportunity employer. We are committed to fostering a positive, supportive, and creative environment at Drake Hotel Properties that promotes equity, inclusiveness and diversity. We welcome job applications from candidates of all backgrounds including, but not limited to, BIPOC (Black, Indigenous, People of Colour); refugees, newcomers and immigrant persons; two-spirit, LGBT2Q+ and gender non-binary persons, and persons with disabilities. Please advise us of any accommodations needed to ensure you can access and complete the submissions process.