Jobs At Superior Glove Works Ltd Jobs in Canada
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Customer Support Agent
Customer Support Agent
Licensed Automotive Technician - Mechanic
Licensed Automotive Technician - Mechanic
1.0 FTE Permanent Maintenance Working Foreman
1.0 FTE Permanent Maintenance Working Foreman
Driver, Straight Truck
Driver, Straight Truck
1.0 FTE, Full-Time, Permanent Educational Assistant
1.0 FTE, Full-Time, Permanent Educational Assistant
Licensed Automotive Technician – 310S required - Trinity Common
Licensed Automotive Technician – 310S required - Trinity Common
Dispatch Level 1
Dispatch Level 1
ETFO - Early Years Literacy Facilitator Position
ETFO - Early Years Literacy Facilitator Position
1.0 FTE, Full-Time, Permanent Educational Assistant
1.0 FTE, Full-Time, Permanent Educational Assistant
1.0 FTE, Full-Time, Permanent Secretary
1.0 FTE, Full-Time, Permanent Secretary
1.0 FTE, Full-Time, Temporary Educational Assistant
1.0 FTE, Full-Time, Temporary Educational Assistant
Working Construction Foreman
Working Construction Foreman
ETFO - Early Years Literacy Facilitator Position
ETFO - Early Years Literacy Facilitator Position
Senior Accountant
Senior Accountant
Quality Assurance/Quality Control Specialist
Quality Assurance/Quality Control Specialist
Pad Coordinator
Pad Coordinator
Operations Administrator
Operations Administrator
Production Supervisor
Production Supervisor
Bilingual Talent Acquisition Specialist - Contract
Bilingual Talent Acquisition Specialist - Contract
Marketing Insights Specialist
Marketing Insights Specialist
About the role
Reporting to the VP of Technical and Administrative Support, the Customer Support Agent shall deliver a superior level of service regardless of the day or time of day by providing all work in a timely and professional manner, keeping to our commitments, ensuring all our documentation is timely and accurate and communication through various channels to multiple stakeholders.
Job Duties include but are not limited to:
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Triage calls coming in from clients and technicians
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Escalate client concerns to the appropriate authority as required
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Create the appropriate documentation for all client interactions
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Coordinate all HVAC service requests by prioritizing critical sites, critical equipment failures and emergencies
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Check history for repeat visits on equipment and escalate as required
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Ensure technicians are working within scheduled hours for quoted and repair work
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Review and update the Technicians Schedule Board in CRM
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Review and update the Service Department group email account
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Generate purchase orders
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Manage the Work Order lifecycle (open, update, track, close)
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Communicate with clients updating them on the status of their service requests
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Communicate with technicians, updating them on site requests, confirming their safety, ensuring their paperwork is up to date and ensuring they have work booked
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Validating the accuracy and timeliness of technician’s electronic paperwork daily including timecard submissions
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Follow up with technicians regarding quote submittals and follow-up visits
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Ensure the dispatch queue is kept up to date and dispatched
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Follow-up on all afterhours calls ensuring work is complete and documented
Qualifications and Experience:
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Post-secondary education in Business, Marketing or equivalent work experience.
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2+ years of experience in Customer Service, Marketing, Business Administration.
Tools and Technology used in this occupation:
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Mobile and desktop computer
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MS Office suite software (Excel, Word, Outlook, Dynamics 365 CRM, SharePoint)
Working Conditions:
- This job operates in a professional office environment
- This role routinely uses standard office equipment such as telephone, computers, photocopiers and printers.
- This role requires working at the desk in front of the computer and taking multiple calls for the duration of the shift (standing or sitting) with regular breaks.
About Ambient Mechanical Ltd
Servicing the GTA since 1982, we've grown from a family-run business into a team of over 70 certified HVAC technicians, sales people, in-house design members, and customer service reps. Together, we're committed to exceptional heating, ventilation, air-conditioning services, and energy-efficient solutions.
The value of relationships is central to our continued success as a business. We've cultivated strong bonds with our customers, which is responsible for our burgeoning business, highlighted by a sterling record of service renewals. We work closely with electrical, natural gas and water utility companies to ensure the highest possible utility incentives and federal energy rebates and for our clients.