Jobs At Swiss Chalet Jobs in Canada
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Customer Manager
Customer Manager
Pricing Actuary
Pricing Actuary
Pricing Actuary, Toronto (ON, CA)
Pricing Actuary, Toronto (ON, CA)
Life & Health Operations Insights Specialist - Reinsurance / Hybrid, Toronto (ON, CA)
Life & Health Operations Insights Specialist - Reinsurance / Hybrid, Toronto (ON, CA)
Hospitality Manager
Hospitality Manager
Technical Specialist
Technical Specialist
Mobile Developer
Mobile Developer
Retail Store Coordinator - Keyholder Full Time HomeSense Sunridge
Retail Store Coordinator - Keyholder Full Time HomeSense Sunridge
Mobile Developer
Mobile Developer
Fracturing Operator Rotational
Fracturing Operator Rotational
Professor, Part-Time Faculty-Temporary/Part-time
Professor, Part-Time Faculty-Temporary/Part-time
Processor - Bucks
Processor - Bucks
Operator
Operator
Shop Foreman
Shop Foreman
Research Assistant 1
Research Assistant 1
Prep Cook
Prep Cook
Research Assistant
Research Assistant
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About the role
About The Role The Customer Manager role at Swiss Re Corporate Solutions focuses on managing and growing strategic client relationships in Canada by coordinating internal resources and delivering exceptional service to key clients. As a main contact for large customers, you drive opportunities across all product lines, leveraging global coverage and innovative solutions to meet the needs of large corporate clients. Your responsibilities include defending and expanding business with target customers, maximizing Share-of-Wallet, and positioning Swiss Re as a strategic partner. You manage complex global accounts, build a customer pipeline through targeted market engagement, and develop strong relationships with senior management.
Key Responsibilities Client Relationship Management
- Build and maintain strong relationships with senior client decision makers and brokers.
- Serve as the primary contact for large customers, coordinating internal resources to meet service needs.
- Act as a focal point for clients, addressing service issues and leading regular stewardship meetings.
- Gain in-depth understanding of clients’ businesses, operations, risk management, and insurance procurement approaches.
- Stay informed about client relationships, account profitability, claims, and key business lines.
- Manage a portfolio of Managed Customer accounts.
Sales & Market Strategy
- Develop and execute sales strategies and plans across products and regions.
- Lead multi-line strategies for customer retention and acquisition, set objectives, oversee processes, and coordinate priorities.
- Drive positioning for negotiations for profitable transactions.
- Promote new products and initiatives; coordinate cross-divisional proposals.
- Develop and execute market engagement activities focused on strategic customer segments
- Maintain consistent contact with brokers and clients to ensure target submission flow.
- Identify and nurture key broker and client relationships to access decision makers.
Leadership & Team Coordination
- Organize and lead cross-functional teams for complex business transactions.
- Provide guidance to line of business leadership for customer coverage and risk management alignment.
- Educate underwriters and foster a cross-selling culture for Swiss Re Corporate Solutions products.
- Coordinate agendas for global management visits with local leadership.
- Lead Deal team meetings, bringing together all lines of business.
- Build and execute regional multi-line customer strategies.
Client Development & Servicing
- Monitor and report on customer segments and specific results.
- Coordinate strategies for target accounts across all business lines.
- Set and maintain service standards, respond to broker requests promptly, and work with internal stakeholders to ensure delivery of quotations on time.
Technical Guidance & Reporting
- Use CRM tools to provide client/prospect information to underwriters.
- Conduct account planning and targeting for managed customers.
- Produce production reports.
- Communicate account details and strategic recommendations to the Swiss Re Corporate Solutions team.
- Gather market and competitor intelligence.
About The Team The Canadian Customer & Distribution Management (CDM) team is responsible for implementing Swiss Re Corporate Solutions' customer and distribution strategies and supporting regional objectives through engagement with key clients and brokers. The team coordinates the delivery of Swiss Re products and services to clients, with a focus on customer experience, sales, and business development. The Customer Manager is tasked with developing and executing sales plans aimed at specific customer segments.
About You Required Skills
- Solid business knowledge of products, risk appetite, and market niches
- Proven success in team-oriented, results-driven environments
- Skilled in pre-qualifying accounts to optimize underwriting resources and streamline interactions among product lines
- Advanced written and verbal communication skills are required to interact with various internal and/or external stakeholders for business development.
- Strategic, analytical, and creative abilities are essential for implementing marketing initiatives and achieving business plan objectives. Ability to work with brokers, customers, and internal stakeholders at all levels
- Demonstrate the Swiss Re cultural behaviours of accountability, simplicity and speed of decisions as a way of working
- Willingness to travel
Qualifications
- University degree or equivalent experience.
- Over 10 years insurance industry experience (client management, risk management or brokerage preferred), with strong client/broker interaction skills
- Demonstrated expertise in sales, marketing, relationship management, and negotiation.
- Proven ability to navigate complex relationships and environments
- Proven leadership in driving business goals
- Proficient in computer applications, especially Excel
About Swiss Re Corporate Solutions Swiss Re is one of the world’s leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.
Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative insurance solutions to large and midsized multinational corporations from our approximately 50 locations worldwide. We help clients mitigate their risk exposure, whilst our industry-leading claims service provides them with additional peace of mind.
Our success depends on our ability to build an inclusive culture encouraging fresh perspectives and innovative thinking. Swiss Re Corporate Solutions embraces a workplace where everyone has equal opportunities to thrive and develop professionally regardless of their age, gender, race, ethnicity, gender identity and/or expression, sexual orientation, physical or mental ability, skillset, thought or other characteristics. In our inclusive and flexible environment everyone can bring their authentic selves to work and their passion for sustainability.
If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience.
Swiss Re is an equal opportunity employer. It is our practice to recruit, hire and promote without regard to race, religion, color, national origin, sex, disability, age, pregnancy, sexual orientations, marital status, military status, or any other characteristic protected by law. Decisions on employment are solely based on an individual's qualifications for the position being filled.
During the recruitment process, reasonable accommodations for disabilities are available upon request. If contacted for an interview, please inform the Recruiter/HR Professional of the accommodation needed.
Keywords Reference Code: 136160
About Swiss Re
The Swiss Re Group is a leading wholesale provider of reinsurance, insurance and other insurance-based forms of risk transfer. Dealing direct and working through brokers, its global client base consists of insurance companies, mid-to-large-sized corporations and public sector clients. From standard products to tailor-made coverage across all lines of business, Swiss Re deploys its capital strength, expertise and innovation power to enable the risk taking upon which enterprise and progress in society depend.
Founded in Zurich, Switzerland, in 1863, Swiss Re serves clients through a network of over 70 offices globally and is rated "AA-" by Standard & Poor's, "Aa3" by Moody's and "A+" by A.M. Best. Registered shares in the Swiss Re Group holding company, Swiss Re Ltd, are listed in accordance with the Main Standard on the SIX Swiss Exchange and trade under the symbol SREN.
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For more information about Swiss Re Group, please visit: www.swissre.com, follow us on X @SwissRe and subscribe our YouTube channel @swissretv.