At The Influence Agency, we bring brands to life through 360° digital marketing elevation, uniting influencer marketing, social media, paid media, SEO, content strategy, email marketing, web services and more, all under one roof. Our integrated approach means our team members don’t just execute tasks - they own a meaningful piece of a broader, holistic marketing strategy that drives real business outcomes for exciting brands across Canada and beyond.

Rooted in creativity and performance-focused execution, our award-winning team develops digital experiences designed to captivate, convert, and grow. We’re always looking for driven team members who thrive on pushing boundaries, trying new approaches, and elevating brand stories in ways that make a real difference.

We’re looking for a strategic, autonomous, and client-focused Senior Account Manager, known at TIA as a Senior Client Success Manager (CSM) to join our team! At our agency, Senior CSMs are responsible for account management, strategic input, client relationship management, and reporting on a variety of creative campaigns, including influencer marketing and user-generated content.

Team Member Traits

Personal Characteristics

• Cares greatly about their clients, coworkers, and self
• Highly empathetic, positive, respectful and competitive
• Open-minded, curious, inclusive and trustworthy
• Hard-working, prompt, organized, effective, detailed, and has meticulous follow-up
• A passion for learning and improving
• A natural problem solver that identifies solutions
• Sense of humour
• Ability to think quickly and learn fast
• Is a team player but also knows how to work independently

Abilities & Skills

• Able to work closely across departments to execute programs with multiple monthly recurring services
• Expert in all things Influencer Marketing, Social Media, UGC, and Branded Content/Creative Services best practices, with an ability to educate and advise clients
• Expertise in end-to-end social media strategy, from planning and content strategy to content creation, leveraging trends to produce thumb-stopping content
• Impeccable organizational skills with a proactive approach to staying ahead of client communications, influencer campaign management, and service-driven project workflows
• Excellent analytical skills and leverage data, metrics, analytics and consumer behaviour trends to drive actionable insights and recommendations
• Can manage budgets and campaigns across all digital channels to drive strong return on investment and efficient customer acquisition cost
• Excellent communication skills to be the glue between clients and our operations team. Strives to do good for their clients and provide them a stellar customer experience.
• Baseline knowledge of SEM services (paid media, SEO, web development, CRO) is considered an asset

Experience

• 4+ years of account/client management experience in the marketing or PR space
• 3+ years of experience coordinating and executing influencer marketing and social media campaigns end-to-end
• 1+ year of sales experience in some capacity is an asset
• Marketing agency experience is strongly preferred

Key Responsibilities

The ebbs and flows of work at an agency mean your role will be rich with variety. The right candidate will embrace the diversity of this environment and view it as an opportunity to learn and try new things.

As a Senior CSM, your core responsibilities will be:

Strategic Execution & Program Management (Social Media, Paid Social, UGC & Influencer Marketing)

• Oversee multi-service campaigns, ensuring seamless integration of Influencer Marketing, Social, and Branded Content strategies to achieve client goals
• Coordinate with internal teams, providing supporting departments to ensure tasks are being completed in a timely manner
• Hold regular meetings, discussions, and brainstorms with different teams to optimize campaigns and hit KPIs

Client Leadership & Reporting

• Build and nurture strong client relationships, fostering trust and positioning yourself as a strategic partner
• Proactively identify and solve client challenges, leading with expertise and confidence
• Lead client reporting meetings, effectively communicating data-driven insights and strategic recommendations
• Confidently create reporting and strategy presentation frameworks with a logical flow, speaking to multiple sections during presentations
• Create and highlight strategic recommendations through storytelling and harnessing strong service knowledge
• Upsell services (where beneficial to the client)
• Produce clear and concise emails to clients, building and owning a strong relationship by fostering trust and transparency

New Client Setups

• Lead implementation of a digital media strategy
• Partner with your clients to quickly understand their business, industry, and competitors
• Develop and implement budgets aligned with clients’ key business objectives, ensuring efficient resource allocation throughout the year
• Manage and work with various departments to set up, oversee and launch new digital marketing services

Leadership & Team Mentorship

• As a Senior member of the Accounts team, mentor and guide junior team members and contribute to process improvements
• Facilitate onboarding for new team members, providing training and fostering a culture of collaboration
• Support operations teams by providing the right information to fuel their work and keep them accountable on program timelines and tasks
• Optimize workflows in Asana and contribute to developing tools and processes to enhance operational efficiency

This posting is for a newly created, vacant position.

About The Influence Agency

TIA is a team of passionate digital marketing professionals specializing in custom, performance-driven campaigns. We are excited by the fast pace of the digital world and show up each day with energy, creativity, and a commitment to delivering exceptional results.

Core Values

These aren’t aspirational, they reflect who we are and how we work each day:

• WE ARE INCLUSIVE: Every voice matters. A diversity of ideas makes our work stronger.
• WE ARE EARLY ADOPTERS: We embrace what’s new, share knowledge, and grow together.
• WE ARE GENUINE: Trust, integrity, and authenticity guide every relationship.
• WE ARE PROBLEM SOLVERS: We push boundaries, take smart risks, and choose the hard path when it’s the right one.
• WE GET SH*T DONE: We’re a powerhouse team delivering excellent work, consistently.

Culture

At TIA, creativity, collaboration, and bold thinking thrive. Our team is passionate, energetic, and committed to excellence in both strategy and execution.

You’ll find:

• A vibrant office with a fun, social vibe
• A culture of recognition where individual contributions are celebrated
• A team that values laughter, out-of-the-box thinking, and curiosity
• A true sense of ownership over your clients and your work
• A genuine community bound by mutual respect, shared experiences, and a high care-factor

If you prefer tight oversight and a corporate environment, this isn’t the right fit. We embrace self-starters who appreciate mentorship, autonomy, and collaborative support.

We continue to strive to have a workforce that is representative of the diverse population in the GTA. Respecting all cultures and backgrounds is at our core and is integral to doing our best work.

Holistic Compensation

A great workplace isn’t defined by one thing, it’s the full package. We offer a holistic compensation experience designed to elevate both how you work and how you live:

Here’s a snapshot of what comes with joining our team:

• Competitive base salary range: TIA reasonably expects to offer a base salary between $60,000-$90,000 for this role, with access to additional earnings via commission opportunities. The actual offer is based on experience, skills, and role alignment
• Progressive compensation with meaningful commission and bonus potential each year.
• Ongoing professional development: up to $1,000/year for industry education, plus internal continuous learning initiatives
• A transit-accessible office with free onsite parking (first come, first serve!)
• Comprehensive health benefits through RBC after probation (health, dental, paramedical, mental health)
• Hybrid work model: three days in-office and two days from home
• Catered lunches three days per week, plus lots of snacks at the office
• A generous time off package: 20 vacation days + a paid holiday cooldown period + extended long weekends
• Summer Fridays: wrap mid-afternoon from late May to early September
• A Work From Anywhere policy that gives you the opportunity to work outside of the GTA for up to two weeks per year
• A vibrant, people-first culture where your ideas matter

AI Usage Disclosure

We support transparent and human-centred hiring, while championing the efficient use of AI tools and technologies to enhance our workdays.

• We do not use AI to screen or shortlist resumes or make hiring decisions.
• AI tools may be used during the interview process for note-taking and summarization to ensure clarity and accuracy in how we review candidate conversations.

The Influence Agency is committed to equal opportunity employment. We welcome candidates of every race, ethnicity, national origin, religion, gender identity, sexual orientation, age, and ability. Diversity strengthens our team, and we proudly create a workplace where everyone can thrive.