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Client Care & Order Specialist
Client Care & Order Specialist
Principal
Principal
Health & Safety Coordinator #1866
Health & Safety Coordinator #1866
General Manager, Fire & Life Safety
General Manager, Fire & Life Safety
Project Manager - Fire Protection
Project Manager - Fire Protection
Labor & Employment Lawyer – Laval #810
Labor & Employment Lawyer – Laval #810
T26-47 Continuing, Full Time, Career Life Education 11 and English First Peoples Lit Studies 11
T26-47 Continuing, Full Time, Career Life Education 11 and English First Peoples Lit Studies 11
Service Sales Account Manager
Service Sales Account Manager
Estimator - Fire Protection
Estimator - Fire Protection
Doors and windows installation supervisor
Doors and windows installation supervisor
Fire Alarm Technician
Fire Alarm Technician
Fire & Life Safety Team Lead
Fire & Life Safety Team Lead
Fire Inspector
Fire Inspector
Fire Alarm Sales
Fire Alarm Sales
Sprinkler Designer
Sprinkler Designer
Security Sales Representative
Security Sales Representative
Administrative Assistant
Administrative Assistant
Security Technican
Security Technican
Customer Service Representative
Customer Service Representative
Journeyperson Sprinkler System Installer
Journeyperson Sprinkler System Installer
Client Care & Order Specialist
About the role
Company Overview
Capital Fire & Security Inc. is a leading provider of fire alarm and security systems, dedicated to protecting businesses and communities. We pride ourselves on professionalism, innovation, and exceptional customer service within the life-safety industry.
Position Summary
We are seeking a reliable and detail-oriented Client Care & Order Specialist to support daily operations at our Concord office. This role is central to customer communication, order processing, and coordination between internal teams. The ideal candidate is organized, customer-focused, and comfortable in a fast-paced office environment.
Key Responsibilities:
- Process and manage customer orders accurately and efficiently
- Provide professional customer support via phone and email
- Answer all incoming calls and direct inquiries as needed
- Enter and track customer service order requests
- Schedule deliveries for access fobs and card orders
- Maintain accurate data entry, records, and spreadsheets
- Update site visit tracking spreadsheets
- Set up and manage new project files
- Dispatch service calls and support daily office operations
- Collaborate with sales and technical teams to resolve customer inquiries
- Follow up on customer requests to ensure timely resolution
- Maintain high standards of professionalism and communication
- Assist with customer issue resolution using empathy and problem-solving skills
Qualifications & Skills:
- Previous experience in customer service, order desk, or administrative support preferred
- Strong verbal and written communication skills
- Excellent organizational skills and attention to detail
- Ability to multitask and manage competing priorities
- Proficient with Microsoft Office (Excel, Word, Outlook)
- Strong data entry and record-keeping skills
- Professional phone etiquette and customer-first approach
- Ability to work independently and as part of a team
- Experience in security, fire alarm, or construction-related industries is an asset
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