Help people create homes they love. Join our team as a full-time Customer Care Representative at our facility located on Annacis Island, in Delta, BC.

Urban Barn is a national retail chain with over 50 retail stores across the country offering high-quality furniture and home décor. We’re all about making our customers and employees feel right at home.

Contribute to Urban Barn’s commitment to exceptional customer service. As a Customer Care Representative, you will answer inquiries on customer orders, process exchanges and returns, and provide product information in a courteous and professional manner. The Customer Care Representative consistently strives to achieve the highest standard of service with every customer interaction.

Our Customer Care Centre is open 7 days a week, so we’re looking for candidates who can work 40 hours a week and a variety of shifts during our peak customer times.

This is an in-office position Monday-Thursday, with the flexibility to work remotely if scheduled to work Friday-Sunday. Most shifts are between 7:30am – 4pm on weekdays, and between 6am – 4pm on weekends.

What You Will Do:

• Meet and exceed customer satisfaction expectations with positive, patient, and clear communication
• Inbound/outbound communication over the telephone and email
• Provide customers with information to assist them in making informed decisions
• Coordinate with delivery partners to ensure quality delivery service
• Provide post-sale support in correcting any errors or order changes
• Perform other customer support and administrative duties

What You Bring

• Minimum 1 year of CSR or call center experience required
• Excellent written and verbal communication skills
• Commitment to a flexible schedule (Open to daytime, evening, and weekend shifts)
• Detail-oriented with a proven ability to multi-task
• Tech-savvy; working knowledge of MS Office, and SAP experience an asset
• Driven to help customers with empathy and understanding
• Calm, positive attitude with a drive for KPIs and results
• Superior time management skills
• Able to work in-office from Monday-Thursday (non-negotiable)

Why Join Urban Barn:

• We don't just sell home décor, we help furnish life's biggest moments
• Competitive wage, starting at $ 19/hour
• Group benefits (health, dental and vision coverage)
• A Group RSP program
• A 40% discount on Urban Barn products
• Opportunities for professional development and advancement
• We offer a fun work environment with a collaborative team

Urban Barn offers a welcoming environment where inclusion, diversity and equity are paramount. We are committed to creating and strengthening a culture of respect and openness in all our stores, warehouses, and offices.