Job Title: Student Services Manager

About Us

Academy of Learning Career College (AOLCC) is a leading educational institution dedicated to providing high-quality career-focused education and training to students in Alberta and Manitoba. Our commitment to excellence is reflected in our compliance with education regulations set forth by Alberta Advanced Education and Private Vocational Institutions Regulations and our efforts to facilitate a supportive and inclusive learning environment. We are a team of professionals with high aspirations and positive attitudes who strive to provide the best student experience.

Role Overview

Reporting to the Vice President of Operations (VPO) the Student Services Manager is responsible for providing leadership and support on multiple comprehensive programs and policies that aide in the enhancement of the student experience, providing impactful solutions for a positive education journey. The Student Services Manager oversees a team of dedicated professionals aimed at general student support and regularly collaborates with cross-functional teams in the organization to continuously provide exceptional services throughout Academy of Learning Career College (AOLCC).

Key Performance Indicators

1. Enhance Student Experiences: Deliver positive, productive, and customer service-driven experiences that contribute to achieving the highest possible graduation rates.

2. Achieve Job Placement Success: Maintain consistently high job placement rates in accordance with 70/70 rule and foster strong student referrals.

3. Prioritize Student Satisfaction: Ensure student satisfaction remains a primary goal, continuously improving services based on student feedback and needs.

Key Responsibilities

Program Management:

• Develop, implement, and manage student support programs, including orientation, counseling, academic advising, career services, and student activities.
• Coach, train, and advise on campus software such as ACME, Learning Hub, Canvas, etc.
• Monitor and evaluate the effectiveness of student services programs and initiatives, adjusting as necessary to meet evolving student needs.
• Actively maintain a full understanding of AOLCC campus programs.

Student Support:

• Monitor student's academic progress.
• Provide guidance and support to students on a wide range of issues, including academic, personal, and social concerns.
• Develop strategies to enhance student retention and success, including early intervention programs for at-risk students.
• Ensure measurements and relevant performance metrics are in place to mitigate at-risk students, communicating effectively with leadership and all campuses on risk.

Team Leadership:

• Supervise and mentor different teams of student services professionals, including counselors, advisors, and support staff.
• Conduct regular team meetings, provide professional development opportunities, and evaluate staff performance.

Collaboration and Outreach:

• Collaborate with academic departments, faculty, and other administrative units to ensure a holistic approach to student support.
• Assist with coordinating and monitoring academic activities within AOLCC campuses.
• Act as a liaison with Student Support, Admissions, and Financial Aid.
• Develop partnerships with external organizations and resources to enhance services offered to students.

Administration and Compliance:

• Ensure compliance with university policies, provincial and federal regulations, and accreditation standards related to student services.
• Review and monitor student eligibility.
• Ensure compliance with other regulatory bodies.

Student Engagement:

• Plan and coordinate events and activities that promote student engagement and community building.
• Foster an inclusive campus environment that respects and supports diversity.

Data Management:

• Collect and analyze data related to student services, retention, and success to inform decision-making and program development.
• Prepare reports and presentations for senior administration and other stakeholders.

Job Requirements

Qualifications:

• Education: Bachelor’s degree in Education, Counseling, Student Affairs, or a related field from a recognized Canadian Institution (International qualification may be considered equivalent).
• Experience: Minimum of 3-5 years of experience in student services, customer service, or a related area, with at least 2 years in a supervisory or leadership role.
• Experience working with adults in an educational environment is an asset.

Skills and Competencies:

• Strong leadership and team management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with diverse groups.
• Strong organizational and project management skills.
• Proficiency in data analysis and reporting.
• Knowledge of student development theories and best practices in student services.
• Proficiency in campus software such as ACME, Learning Hub, Canvas, etc.
• Commitment to promoting diversity, equity, and inclusion.
• Willingness to learn and a passion for education.
• Transparency in communication and operations.
• Accountability and the ability to hold others accountable.

Work Environment:

• This position typically works in an office setting with regular interaction with students, faculty, and staff.
• Occasional evening and weekend work may be required to support student activities and events.

Experience:

• Student Services: 2 years (required).
• Leadership: 2 years (required).
• Education Industry: 1 year (required).

Application Process

To apply for this position, please submit your resume, cover letter, and a portfolio to Human Resources at: hr@myaolcc.com. Only shortlisted candidates will be contacted for an interview.

Pay: From CA $60,000.00 per annum.

Benefits:

• Extended Health Care.
• Life Insurance.
• Paid Time Off.
• RRSP Match.

Schedule:

• 8-Hour Shift.
• Day Shift.
• Monday to Friday.

Work Location: In Person.

Flexible Language Requirement: French not required.

Thank you for your interest in joining the Academy of Learning Career College. We look forward to your application and the possibility of you joining our team!

Accommodation for job applicants with disabilities is available upon request. AOLCC is committed to having our team reflect the community it serves and actively welcomes applicants from diverse and equity-seeking backgrounds. AOLCC endeavors to create and protect a culture of respect and cooperation with all staff and students.