Supported Living Assistant

Job Number: 3756
Job Type: Temporary Part-Time
Vacancy Reason: Backfill
Temp Contract Length: Up to 3 months
Location: 247 Franklin St N - Sunnyside Home
Number of Positions: 1
Division: Community Services
Hours of Work: 46.5 hours biweekly, 1500-2300

• Week 1: Sun, Tues, Fri

• Week 2: Tues, Fri, Sat

Union: Unifor 1106
Grade: Unifor 1106 Grade 003
Salary Range: $24.41 - $25.89 per hour
Posting Date: December 11, 2025 @ 12:00 AM
Closing Date: December 18, 2025 @ 11:59 PM

About Us!

The Region of Waterloo is a thriving, diverse community committed to fostering opportunities for current and future generations. Waterloo Region is part of the Dish with One Spoon wampum, a treaty guiding our commitment to:

• Taking only what we need
• Leaving some for others
• Keeping the dish clean

This agreement underpins our vision, mission, and core value, and reinforces our dedication to meaningful reconciliation and equity.

Waterloo Region is home to over 674,000 residents and expected to grow to nearly one million by 2051. Guided by our 2023-2027 Strategic Plan, “Growing with Care,” we prioritize homes for all, climate aligned growth, equitable services and opportunities and a resilient and future ready organization. Our mission is to provide essential services that enhance the quality of life for all residents, while our core value emphasizes caring for people and the land we share. Join us and be part of a team dedicated to making a meaningful difference in our community.

The Role

Assists supported living tenants to live as independently as possible in a safe, supportive community living environment by providing daily living care, mealtime assistance, and medication support.

Duties/Responsibilities

• Assists tenants with daily living (e.g., personal hygiene routines, day-to-day activities, housekeeping, meal preparation, laundry, community activities), and as requested/directed (e.g., dressing/undressing, safety checks, showering/bathing, toileting, bed-making). Assists with other activities as assigned by supervisor (e.g., social events, exercises, shopping).
• Responds to call bells and unplanned requests from tenants. Determines/assesses if emergency supports are required, including calling 911 or emergency contacts.
• Provides medication reminders to tenants and assists with self-medication and related care as requested, including applying medicated creams, eye drops, wound care dressings, and support with equipment/device set-up and monitoring (e.g., oxygen, insulin). Provides safe, secure medication storage and delivery. Faxes after-hour prescriptions and follows up with pharmacy.
• Performs light and deep cleaning in tenant apartments and common areas (e.g., utility and storage areas, kitchenettes, cupboards, bathrooms, lounges, laundry room, offices, garbage room).
• Assists with meal service. Sets up tables. Takes and places meal orders per diet requirements and preferences (and discusses with food services staff). Distributes meals. Clears/cleans tables, dining room, and dishes.
• Attends case conferences with other service providers as required.
• Maintains tenant records and documentation, including observations of behaviours and concerns. Monitors and reports changes in behaviours and medical conditions, and reviews daily case notes and records to stay informed.
• Responds to and address tenant concerns, using de-escalation techniques to respond to reactive behaviours. Reports to the supervisor or nursing staff immediately if follow-up is required. Initiates after-hours emergency response measures for the building and tenants as required.
• Answers telephones and takes messages/refers callers after hours.
• Books and sets up rooms for special events or functions as required.
• Provides short-term support for tenants returning from hospital, post-injury, pre- or post-surgery, or waiting for long-term care.
• Provides overnight response to Integrated Assisted Living Program clients on the Sunnyside Campus, with a security guard. Assesses situations and calls for emergency medical support as needed.
• Follows prescribed role in building fire plan activities.
• Performs related duties as assigned.

Knowledge, Skills, and Abilities

Knowledge and skill in assisting tenants with daily living activities, acquired through a Grade 12 education with additional training and experience in health care or community social services.

Knowledge of and ability to comply with policies, procedures, infection control practices, and related legislation (e.g., privacy, health and safety). Ability to participate in on-the-job training.

Understanding of the geriatric population and ability to provide support to clients with diverse needs, including those with mental health conditions.

A tuberculosis (TB) test and annual influenza immunization are required.

• Must possess and maintain valid certification in Emergency First Aid, CPR, and Safe Food Handling.
• Organizational, time management, and problem solving skills to work independently, comply with schedules, prioritize tasks, and complete work in a timely manner.
• Human relations and communication skills to respond pleasantly and professionally to demands; communicate clearly and supportively with tenants, their families, and other staff; report health and safety observations and concerns to supervisor or nursing staff; de-escalate situations; and participate as an effective team member.
• Ability to read and understand emails, policies, procedures, tenant information and case notes/records, tenant programming schedules, menu modifications, safety notices and information, and product labels. Ability to record concise, factual tenant information and observations, and complete housekeeping supply orders, maintenance requests, flow sheets, and forms.
• Computer skills with ability to use an electronic health record.
• Must provide an acceptable vulnerable sector police check.
• Ability to work day, evening, night, weekend, and statutory holiday hours. Ability to work alone during the night shift.
• Ability to support and demonstrate the Region’s values.

Region of Waterloo is committed to building a workforce through fair, equitable, and accessible hiring practices that allow us to hire qualified staff who reflect the diversity of the community we serve and to promote a respectful, inclusive, and equitable workplace.

We invite all interested individuals to apply and actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to:

• First Nations, Métis and Inuit peoples, and all other Indigenous peoples;
• members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin;
• persons with visible and/or invisible (physical and/or mental) disabilities;
• persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions

For questions or to request accommodations during your recruitment, onboarding or employment, please contact talentmanagement@regionofwaterloo.ca, or by calling our Service First Contact Centre at phone number (519) 575-4400.

Please note: candidates will be provided an update on their application. Please check your spam or junk folder occasionally as some candidates have noticed our emails in those folders (Gmail and Hotmail in particular).