Benefits:

• Bonus based on performance
• Opportunity for advancement
• Paid time off
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance

#Showroom Experience Manager

BBQ & Outdoor Living Leadership Role Capital BBQ (BBQing.com) - Full-Time - 3–5 Years Experience Required

About Capital BBQ

Capital BBQ (BBQing.com) has been creating exceptional outdoor cooking experiences for customers for over 35 years. We don’t just sell grills — we share expertise, ignite passion, and help every customer find exactly what they need to make their outdoor space something truly special. From premium grills, smokers, and outdoor kitchens to the finest accessories and everything in between, we are the destination for outdoor cooking enthusiasts across North America. We love what we do, we’re passionate about our customers, and that energy shows in every conversation, every demonstration, and every sale. We’re growing — and we’re looking for people who share that same fire.

The Role

As our Showroom Experience Manager, you are the heartbeat of our floor. You will lead by example — coaching your team, championing our customer-first culture, and bringing genuine enthusiasm for outdoor cooking to every interaction. This isn’t a behind-the-desk role. You’ll be on the floor building connections, solving problems, and creating moments that turn first-time visitors into lifelong BBQ fans.

You will report directly to the VP of Sales & Customer Service and play a pivotal role in our day-to-day success

Key Responsibilities

• Champion a genuine Customer-First environment — setting the tone for your entire team through your own actions and attitude every single day

• Lead, coach, and develop team members through ongoing training, clear expectations, and real-time constructive feedback

• Drive strategic merchandising initiatives that elevate the in-store experience, reinforce brand standards, and grow sales performance

• Oversee daily showroom operations — opening and closing procedures, floor walks, POS systems, and cash handling — ensuring the showroom is guest-ready from first customer to last

• Manage staff scheduling and shift management, aligning team coverage to peak traffic and seasonal demand while maintaining health and safety compliance at all times

• Monitor inventory counts and stock levels regularly, resolving discrepancies promptly, and track customer follow-up and feedback to continuously improve the in-store experience

• Weekly KPI reviews to monitor sales performance, team productivity, and customer satisfaction trends

• Resolve customer concerns with empathy, confidence, and urgency — transforming challenges into loyalty-building moments

• Foster a high-performance, accountable, and positive team culture where people are proud to work

• Partner closely with the CSR Manager to implement company strategy, achieve KPIs, and contribute to a winning retail operation

Qualifications & Requirements Required:

• 3–5 years of retail management experience in a customer-facing environment

• A proven passion for customer service — you believe the customer experience is everything

• Demonstrated ability to lead, coach, and inspire high-performing retail teams

• A genuine love of BBQ, grilling, and the outdoor cooking lifestyle

• Open availability including weekdays, evenings, weekends, and Sundays

Strong Assets:

• Bilingual (English/French) — a significant advantage in our market

• Knowledge of the outdoor living, BBQ, or specialty retail industry

• Strong work ethic with a collaborative, entrepreneurial mindset

What We Offer

• Competitive base salary, commensurate with experience

• Performance bonus and overtime pay

• Group benefits after 3 months

• Generous merchandise discount on premium BBQ and outdoor living products

• On-site parking and accessible by public transit

• A supportive, entrepreneurial, family-owned work culture where your contribution truly matters

Ready to Lead the Best BBQ Team in Canada?

At Capital BBQ, extraordinary customer experiences start with extraordinary people. If you’re passionate about grilling, love building great teams, and want to wake up excited about what you do — we want to meet you.