Sonnet is part of Definity, which includes some of Canada’s most long-standing and innovative insurance brands, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. Our ambition is to be one of Canada’s leading and most innovative property and casualty insurers. We can’t do that without our people, so we embrace and encourage a culture that’s collaborative, ambitious, rewarding, and empowering.

We offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

At Sonnet, we’re redefining insurance with a digital-first mindset and a customer-centric approach. Our Customer Experience team plays a pivotal role in shaping every interaction our users have with our brand—from the first click to long-term engagement. We’re looking for a passionate and experienced Scrum Master to lead agile delivery for our Design and Copy Shared Services, ensuring seamless execution of initiatives that elevate our customer experience.

What You’ll Do

• As Scrum Master, you’ll be the agile champion and delivery lead for a cross-functional team of designers, content strategists, and product owners. You’ll:
• Facilitate all agile ceremonies including daily standups, sprint planning, reviews, retrospectives, and backlog refinements.
• Collaborate closely with the Product Owner to ensure backlog items are well-defined, prioritized, and aligned with Sonnet’s strategic goals.
• Drive sprint execution and delivery of shared service tasks across multiple customer experience initiatives.
• Identify and remove impediments, manage risks, and foster a culture of continuous improvement.
• Monitor team velocity, capacity, and throughput to ensure timely delivery of high-quality work.
• Promote agile best practices and coach team members to embrace collaboration, accountability, and transparency.
• Engage with stakeholders across Marketing, Legal, Sales & Distribution, senior leaders to ensure alignment and visibility.
• Support agile governance and contribute to scaling agile practices across Sonnet.

What You Bring

• 5+ years of experience as a Scrum Master or Agile Project Manager, ideally in a digital or customer experience-focused environment.
• Proven success leading agile teams in design, content, or marketing-related initiatives.
• Certified Scrum Master (CSM) or equivalent Agile certification (e.g., SAFe).
• Strong understanding of Agile frameworks (Scrum, Kanban) and tools (Jira, Confluence).
• Excellent facilitation, communication, and stakeholder management skills.
• Experience in the insurance or fintech industry is an asset.
• Ability to thrive in a fast-paced, hybrid work environment with minimal direction.
• Passion for delivering scalable, high-quality customer experiences.

Why Join Us?

• Be part of a purpose-driven team transforming digital insurance.
• Work in a hybrid model with flexibility and autonomy.
• Access to wellness programs, inclusive employee groups, and professional development support.
• Make a real impact on how customers experience Sonnet’s brand and services.

Salary Range: $77,100 - $142,000

Actual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.

We also take potential into consideration. If you don't have this exact experience, but you know you have what it takes, be sure to give us more insight through your application and cover letter.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting: [email protected].

Background checks This role requires successful clearance of a background check (including criminal checks and leadership references).