Duties:

• Trains, develops and supervises shelter support workers, relief staff and security staff.

• Oversees the delivery and coordination of program services, which includes supporting staff and clients with day-to-day issues, liaising with Central Intake, and following up with hotel management.

• Maintains and updates work schedules, ensuring proper coverage of every shift and maintaining proper staffing.

• Ensures incident reports and documentation are up to date.

• Supports the hiring and training of new staff.

• Work closely with other Assistant Managers and Manager to ensure smooth daily operations and clear communication provided between the different teams.

• Coordinates/supports the delivery of services to clients.

• Reviews/ensures files and documentation are up to date on the databases used.

• Supports and leads shelter staff in managing crises and high-risk situations.

• Ensures that the centre and its staff are in compliance with operational policies and procedures and Peel Shelter Standards.

• Works with the team on developing and updating shelter policies.

• Be available on call for staff emergencies at all times.

Qualifications:

• Post-secondary degree or equivalent and related management experience.
• A minimum of two (2) years of experience working in a shelter setting and at least one (1) year of experience supervising shelter programs and staff is required.
• Excellent interpersonal, verbal, and written communication.
• Demonstrated knowledge of the Toronto Shelter Standards.
• Demonstrated ability in developing, implementing and evaluating programs.
• Demonstrated knowledge in issues facing people experiencing homelessness.
• Well-developed organizational, analytical and decision-making skills.
• Advanced knowledge of Microsoft Office Suite, Internet, Excel and email is essential.
• Experience in entering and monitoring data in an internet-based database.
• The ability to speak a second language would be considered an asset.
• Possession of a valid First Aid/CPR training certificate is required.
• Possession of a valid Naloxone training certificate is required.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must be fully vaccinated or be exempt from vaccination on human rights grounds. COSTI reserves the right to require information establishing the validity of the exemption.

Click here to Apply

Location:

Toronto

Duration of Position:

September 15, 2025, to January 31, 2026

Starting Salary Range:

$ 32.92 - $34.81 per hour

Posting Date:

2025-08-14

Closing Date:

2025-08-28

Notes:

Priority consideration will be given to those on Notice of Recall. Qualified candidates are invited to submit their resumes and cover letters as one file quoting reference #116-25