Job Title: Client Transition Associate
Position Type: Full-Time, 12-month contract
Salary: $45,450 per annum
Location: Sarnia, ON

Client Transition Associate

Goodwill is hiring, join our growing organization today! We are looking for people just like YOU!

The Client Transition Associate is responsible for supervising all clients, co-op students and summer students regarding their Individual Program Plan or educational plan and goals.

If you have a passion for thrifting, making a difference in your community, helping people and the environment – come join Goodwill! We are a diverse and inclusive team dedicated to improving the lives of others through our mission of WORK.

We welcome all backgrounds, knowledge, abilities, and perspectives. No experience is needed as we will help train, coach, and support your path of success. We welcome newcomers to the region to apply. Grow your career, skills and reach your full potential.

About Us

Goodwill Industries, Ontario Great Lakes is a leading non-profit organization committed to changing lives and communities through the power of WORK. Ready to work or not, a job at Goodwill is a path to work readiness. Our organization strives to create a workplace which is welcoming and respectful to all where every employee and member feels valued and supported.

Mission:

Changing Lives and communities through the power of WORK.

Vision:

Everyone is working and thriving in sustainable communities.

Values:

Inclusion: Embracing all people equally

Compassion: Serving with heart

Aspiring Workforce: Together changing lives through the power of WORK

Respect: Embracing diversity, upholding all people with dignity and trust

Empathy: Ability to walk in each other’s shoes

Why You Will Love Goodwill:

Competitive Compensation Package includes:

• Benefits (dental/health) available for full-time and some part-time positions (based on hours worked).
• Registered Pension Plan opportunity for various roles.
• Employee discount at retail locations.

Exciting career training and coaching:

• Equitable access to skills training & coaching, scholarships, and educational credentials.

Supportive Life and Work Opportunities:

• Personal and professional development support with Life Coach & Employee Assistance Program.
• Work-life balance (we provide flexibility in scheduling your shifts)
• Building a workforce which reflects the diversity of the communities in which we live.

We have an amazing team and workplace:

• Employer of choice across Southwestern Ontario who meets the Federal Government’s 50/30 challenge for diversity in leadership.
• Commitment to accessibility and mobility (various walking devices and wheelchair accessible work locations).
• Mission-driven organization committed to the Power of Work.
• Environmentally committed to meeting our goal of zero waste on planet earth.
• Respectful, fun, and supportive team and leadership.
• Accredited through CARF International.

What You Will Do:

• Develops and arranges activities for clients in accordance with their personal programs.
• Schedule the hours, activities and vacation periods of clients in cooperation with the Sr. Employment Specialist. Monitors attendance and punctuality. Enforces all policies that relate to department activities and personnel.
• To handle initial concerns with clients as they arise. Problem solving skills required. If problem is serious the Senior Employment Specialist should be contacted. Must be able to use appropriate agency resources to best deal with client needs.
• Coordinates the daily janitorial and cleaning function for the Career Centre, lunchroom, washrooms, and program areas by the Client.
• A key function of the job is Skills training, creating and training of life skills, and building community connections. Finding opportunities for clients in the community.
• Identifies and corrects fire and safety hazards. Reports findings and actions to Health and Safety Representative.
• Excellent interpersonal skills and maintenance of confidentiality is required at all times.
• Strictly follow MDS and Guiding Principles for any clients placed into Donated and Goods and Retail setting with Goodwill EKL.
• Works closely with the clients to ensure that they conduct themselves in a safe and productive manner.
• Assists with the promotion of safety in the workplace.
• Responsible for promotion of a safe workplace and understanding of the obligations set forth in the Occupational Health and Safety Act.
• Assumes additional responsibilities as required.

What We Are Looking For:

• Excellent communication and organizational skills.
• Basic math skills, attention to detail, accuracy.
• Exceptional Customer Service.
• Active Listening skills.
• Good communication skills and interpersonal skills.
• Problem solving and decision making.
• Cooperation/Teamwork.
• Enthusiasm & Initiative.
• Ability to work in a Team environment.
• DSW/CYW diploma an asset.
• Experience working with people with disabilities and barriers to employment or candidates with a social service background.
• Customer Service experience.
• Acceptable criminal reference check.
• Excellent oral/written communication skills.

Goodwill Industries OGL thanks all applicants in advance. Only those candidates selected for an interview will be contacted. We are an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, and work environment in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). We will be happy to work with applicants requesting accommodation at any stage of the hiring process.

APPLICATION DEADLINE: November 3, 2025