Technical Customer Service Representative - Health and Safety
About the role
Position Summary
The Technical Customer Service Representative provides knowledgeable support to customers by answering product-specific questions, recommending appropriate industrial solutions, and ensuring that orders are processed accurately and on time.
Key Responsibilities
- Respond to customer inquiries related to industrial Health and Safety product specifications, applications, and usage.
- Recommend suitable Health and Safety products and solutions based on customer needs and site requirements.
- Process incoming quotes and orders accurately, track order status, and communicate updates clearly to customers.
- Coordinate with sales teams, sales specialists, and customer service representatives for product-specific questions.
- Maintain accurate customer records, quotes, and communications in systems.
- Process daily reports for order status and follow up accordingly.
- Provide clear and timely updates on product availability, lead times, and delivery schedules.
- Coordinate onsite visits with clients and sales specialists.
- Deliver training to customer service representatives on effectively asking targeted product-related questions to better understand customer needs.
- Support business development by identifying additional product opportunities and cross-selling when appropriate.
- Proactively identify customer needs and recommend relevant products or upgrades to maximize sales opportunities and enhance customer satisfaction.
- Additional responsibilities may be assigned as needed to support evolving team, departmental, or organizational goals.
- Adhere to all health and safety policies, actively maintain a safe work environment, and promptly report any hazards, incidents, or unsafe conditions to a supervisor.
Required Qualifications
- High school diploma or equivalent.
- Minimum 3-5 years of customer service experience or equivalent.
- Post-secondary education in a related field (asset).
- Health and Safety products experience (asset)
- Fluently communicates in both French and English across a range of routine and professional tasks; consistently understands and responds to instructions, inquiries, and conversations with ease*
(*) This qualification is required as this role will be interacting with employees, managers, and suppliers across Canada regularly.
Working Conditions
- Hybrid work model: 4 days in office, 1 day remote.
- 40-hour work week.
#Tenaquipjobs
Not the right fit? Search for Technical Customer Service Representative jobs in Senneville, QC
About Tenaquip Ltd.
TENAQUIP is a 100% Canadian company named one of “Canada’s Best Managed Companies” 18 consecutive years (according to Deloitte, CIBC, National Post, Queen's School of Business and MacKay CEO Forums).
As a national leader in the Canadian industrial marketplace, TENAQUIP takes on the challenge of transforming the way people and organizations tackle their procurement processes by helping them achieve efficiencies, savings and gain better control over their total spend.
We’re committed to extending the same unmatched support to every employee. We’ll provide you the tools, resources and training you need to achieve great things. At TENAQUIP, you are empowered with the ability to influence the outcome, no matter what your job. You will help shape our future growth, not just follow it from the sidelines.
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Technical Customer Service Representative - Health and Safety
About the role
Position Summary
The Technical Customer Service Representative provides knowledgeable support to customers by answering product-specific questions, recommending appropriate industrial solutions, and ensuring that orders are processed accurately and on time.
Key Responsibilities
- Respond to customer inquiries related to industrial Health and Safety product specifications, applications, and usage.
- Recommend suitable Health and Safety products and solutions based on customer needs and site requirements.
- Process incoming quotes and orders accurately, track order status, and communicate updates clearly to customers.
- Coordinate with sales teams, sales specialists, and customer service representatives for product-specific questions.
- Maintain accurate customer records, quotes, and communications in systems.
- Process daily reports for order status and follow up accordingly.
- Provide clear and timely updates on product availability, lead times, and delivery schedules.
- Coordinate onsite visits with clients and sales specialists.
- Deliver training to customer service representatives on effectively asking targeted product-related questions to better understand customer needs.
- Support business development by identifying additional product opportunities and cross-selling when appropriate.
- Proactively identify customer needs and recommend relevant products or upgrades to maximize sales opportunities and enhance customer satisfaction.
- Additional responsibilities may be assigned as needed to support evolving team, departmental, or organizational goals.
- Adhere to all health and safety policies, actively maintain a safe work environment, and promptly report any hazards, incidents, or unsafe conditions to a supervisor.
Required Qualifications
- High school diploma or equivalent.
- Minimum 3-5 years of customer service experience or equivalent.
- Post-secondary education in a related field (asset).
- Health and Safety products experience (asset)
- Fluently communicates in both French and English across a range of routine and professional tasks; consistently understands and responds to instructions, inquiries, and conversations with ease*
(*) This qualification is required as this role will be interacting with employees, managers, and suppliers across Canada regularly.
Working Conditions
- Hybrid work model: 4 days in office, 1 day remote.
- 40-hour work week.
#Tenaquipjobs
Not the right fit? Search for Technical Customer Service Representative jobs in Senneville, QC
About Tenaquip Ltd.
TENAQUIP is a 100% Canadian company named one of “Canada’s Best Managed Companies” 18 consecutive years (according to Deloitte, CIBC, National Post, Queen's School of Business and MacKay CEO Forums).
As a national leader in the Canadian industrial marketplace, TENAQUIP takes on the challenge of transforming the way people and organizations tackle their procurement processes by helping them achieve efficiencies, savings and gain better control over their total spend.
We’re committed to extending the same unmatched support to every employee. We’ll provide you the tools, resources and training you need to achieve great things. At TENAQUIP, you are empowered with the ability to influence the outcome, no matter what your job. You will help shape our future growth, not just follow it from the sidelines.