About the role
locations
Toronto (Flexible)
Newfoundland, Canada
Ontario, Canada
Virtual Office (Yukon)
Nova Scotia, Canada
View All 13 Locations
time type
Full time
posted on
Posted Today
job requisition id
JR108499
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a highly motivated and experienced Manager, Endpoint Engineering to lead our dynamic and globally distributed Endpoint Engineering team. This leader will be at the forefront of innovation in workplace computing, driving the architecture, engineering, and optimization of endpoint platforms across Windows, macOS, Ubuntu, iOS, and Android.
The role combines hands-on technical expertise with strategic leadership, ensuring security, performance, and user experience across 10,000+ corporate devices. The successful candidate will act as a mentor, coach, and thought leader, collaborating across IT and business units to deliver secure, seamless, and AI-driven solutions that enhance employee productivity in a mobile, Zero Trust, and geographically dispersed workforce.
Key Responsibilities
Leadership & Strategy
- Build, develop, and lead a high-performing global team of endpoint engineers.
- Define and execute the endpoint strategy and technology roadmaps aligned with Genesys’ IT and business objectives.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Act as a trusted advisor to senior leadership on endpoint trends, risks, and opportunities.
Technical Execution
- Oversee enterprise endpoint environments across Windows, macOS, Ubuntu, iOS, and Android using tools such as Microsoft Intune, Autopilot, Jamf Pro, and Entra ID (Azure AD).
- Ensure effective deployment, configuration, patching, and lifecycle management of endpoints and third-party applications.
- Drive automation and AI-powered solutions to improve device management, monitoring, and support outcomes.
- Optimize endpoint experiences to maximize employee productivity and minimize downtime (e.g., improved remote reimaging processes).
- Manage integration of endpoint platforms with enterprise systems, including security, networking, and collaboration tools.
Security & Compliance
- Design and enforce endpoint security standards, including device encryption (BitLocker, FileVault), access controls, and threat detection.
- Ensure compliance with SOX, Cyber Essentials, data protection standards, and support audit requirements.
- Partner with security, infrastructure, and networking teams to deliver a robust Zero Trust endpoint environment.
- Oversee initiatives such as removal of administrative rights and vulnerability remediation.
Innovation & Emerging Technologies
- Research, evaluate, and implement emerging endpoint technologies, including AI-driven management and automation tools.
- Partner across IT leadership to incorporate automation, data analytics, and AI into endpoint operations.
- Explore sustainability and modern workplace initiatives to future-proof Genesys’ endpoint ecosystem.
- Champion new technologies that enhance employee experience, stability, and security.
Qualifications
Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
- 7+ years of progressive IT experience, with at least 4 years in a leadership role managing technical teams.
- Enterprise-level expertise in endpoint engineering and management across multiple operating systems (Windows, macOS, Ubuntu).
- Hands-on experience with enterprise endpoint management tools (e.g., Microsoft Intune, Jamf Pro, Microsoft Endpoint Manager, Azure AD).
- Proven track record of deploying, securing, and optimizing large-scale endpoint environments (10k+ devices).
- Exceptional communication skills, capable of engaging both technical and non-technical stakeholders.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work effectively in fast-paced, global, and dynamic environments, including extended or weekend support as needed.
Preferred
- Demonstrated experience applying AI and automation in endpoint management (e.g., AI-driven patching, anomaly detection, or predictive endpoint health monitoring).
- Relevant certifications such as Microsoft Certified: Endpoint Administrator, JAMF 300/400, ITIL, or CISSP.
- Proficiency with scripting languages (PowerShell, Python, Bash) to automate endpoint workflows.
- Experience with AWS VDI, advanced mobile device management, and enterprise integrations.
- Proven success influencing executive stakeholders and driving IT strategy adoption.
What Success Looks Like
- High endpoint compliance and security posture across all devices.
- Improved employee productivity and reduced downtime through proactive, AI-enabled endpoint management.
- A motivated, innovative, and globally cohesive engineering team.
- Measurable improvements in automation, efficiency, and scalability of endpoint platforms.
- Strong cross-functional partnerships across IT and business units.
#LI-Remote
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
About Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
About the role
locations
Toronto (Flexible)
Newfoundland, Canada
Ontario, Canada
Virtual Office (Yukon)
Nova Scotia, Canada
View All 13 Locations
time type
Full time
posted on
Posted Today
job requisition id
JR108499
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Genesys is seeking a highly motivated and experienced Manager, Endpoint Engineering to lead our dynamic and globally distributed Endpoint Engineering team. This leader will be at the forefront of innovation in workplace computing, driving the architecture, engineering, and optimization of endpoint platforms across Windows, macOS, Ubuntu, iOS, and Android.
The role combines hands-on technical expertise with strategic leadership, ensuring security, performance, and user experience across 10,000+ corporate devices. The successful candidate will act as a mentor, coach, and thought leader, collaborating across IT and business units to deliver secure, seamless, and AI-driven solutions that enhance employee productivity in a mobile, Zero Trust, and geographically dispersed workforce.
Key Responsibilities
Leadership & Strategy
- Build, develop, and lead a high-performing global team of endpoint engineers.
- Define and execute the endpoint strategy and technology roadmaps aligned with Genesys’ IT and business objectives.
- Foster a culture of innovation, collaboration, and continuous improvement.
- Act as a trusted advisor to senior leadership on endpoint trends, risks, and opportunities.
Technical Execution
- Oversee enterprise endpoint environments across Windows, macOS, Ubuntu, iOS, and Android using tools such as Microsoft Intune, Autopilot, Jamf Pro, and Entra ID (Azure AD).
- Ensure effective deployment, configuration, patching, and lifecycle management of endpoints and third-party applications.
- Drive automation and AI-powered solutions to improve device management, monitoring, and support outcomes.
- Optimize endpoint experiences to maximize employee productivity and minimize downtime (e.g., improved remote reimaging processes).
- Manage integration of endpoint platforms with enterprise systems, including security, networking, and collaboration tools.
Security & Compliance
- Design and enforce endpoint security standards, including device encryption (BitLocker, FileVault), access controls, and threat detection.
- Ensure compliance with SOX, Cyber Essentials, data protection standards, and support audit requirements.
- Partner with security, infrastructure, and networking teams to deliver a robust Zero Trust endpoint environment.
- Oversee initiatives such as removal of administrative rights and vulnerability remediation.
Innovation & Emerging Technologies
- Research, evaluate, and implement emerging endpoint technologies, including AI-driven management and automation tools.
- Partner across IT leadership to incorporate automation, data analytics, and AI into endpoint operations.
- Explore sustainability and modern workplace initiatives to future-proof Genesys’ endpoint ecosystem.
- Champion new technologies that enhance employee experience, stability, and security.
Qualifications
Required
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent combination of education and experience).
- 7+ years of progressive IT experience, with at least 4 years in a leadership role managing technical teams.
- Enterprise-level expertise in endpoint engineering and management across multiple operating systems (Windows, macOS, Ubuntu).
- Hands-on experience with enterprise endpoint management tools (e.g., Microsoft Intune, Jamf Pro, Microsoft Endpoint Manager, Azure AD).
- Proven track record of deploying, securing, and optimizing large-scale endpoint environments (10k+ devices).
- Exceptional communication skills, capable of engaging both technical and non-technical stakeholders.
- Strong problem-solving, analytical, and organizational skills.
- Ability to work effectively in fast-paced, global, and dynamic environments, including extended or weekend support as needed.
Preferred
- Demonstrated experience applying AI and automation in endpoint management (e.g., AI-driven patching, anomaly detection, or predictive endpoint health monitoring).
- Relevant certifications such as Microsoft Certified: Endpoint Administrator, JAMF 300/400, ITIL, or CISSP.
- Proficiency with scripting languages (PowerShell, Python, Bash) to automate endpoint workflows.
- Experience with AWS VDI, advanced mobile device management, and enterprise integrations.
- Proven success influencing executive stakeholders and driving IT strategy adoption.
What Success Looks Like
- High endpoint compliance and security posture across all devices.
- Improved employee productivity and reduced downtime through proactive, AI-enabled endpoint management.
- A motivated, innovative, and globally cohesive engineering team.
- Measurable improvements in automation, efficiency, and scalability of endpoint platforms.
- Strong cross-functional partnerships across IT and business units.
#LI-Remote
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit
.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at
reasonable.accommodations@genesys.com
.
You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
About Genesys
Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-Powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. Visit www.genesys.com.