XTL Terminal Manager – Driving People

**Location:**Balzac, AB
**Industry:**Transportation / Logistics

Are you a results-driven operations leader who thrives in a fast‑paced, high‑volume environment? Do you know how to balance service excellence, cost control, safety, and people leadership? If so, this is your opportunity to lead a terminal where performance, accountability, and continuous improvement matter.

###About the Role

The Terminal Manager is responsible for driving and measuring all key aspects of daily terminal operations, including Operations, Maintenance, Safety, and Administration. This role plays a critical part in achieving departmental goals related to Service, Productivity, Driver Retention, and Profitability.

You will act as both a strategic leader and hands-on problem solver, using data to drive decisions, supporting teams through change, and ensuring operational excellence every day.

Key Responsibilities

1. Business Management and Analysis

• Develop, monitor, and analyze**Key Performance Indicators (KPIs)**related to:
  • Cost control (cartage, overtime, hours per store, empty miles)
  • Driver retention
  • Productivity (miles per hour)
  • Equipment efficiency (reefers, heaters, maintenance, trailer bank integrity)
  • Service levels
• Analyze and report KPI results weekly through Rolemax
• Implement and measure action plans to improve performance
• Identify root causes of issues and lead effective, data-driven solutions

2. Terminal and Work Organization

• Work daily with Operations to ensure proper planning, staffing, and equipment availability
• Monitor service failures, accidents, incidents, and disciplinary matters
• Approve terminal invoices and outside cartage
• Address driver concerns (payroll, dispatch, equipment)
• Manage vacation and time-off planning to ensure continuity
• Participate in driver and office staff annual reviews
• Assess equipment needs and maximize utilization
• Support Sales with operational growth needs
• Ensure on-time service performance above98%

3. Staff Development and Leadership

• Communicate department objectives across all shifts
• Partner with HR on recruitment and onboarding compliance
• Oversee training plans to meet operational demands
• Evaluate and coach employees to build engagement, accountability, and performance

4. Labour Relations

• Maintain positive relationships with drivers and office staff
• Address driver issues proactively with HR support
• Assist with conflict resolution, pay inquiries, vacation and holiday requests
• Ensure compliance with Labour Code Part II
• Manage leaves of absence (WorkSafe / LTD)
• Maintain accurate employee records
• Resolve customer complaints in a timely and professional manner

5. Safety and Compliance

• Ensure all driver files meet safety and compliance standards
• Work closely with the Safety department on incidents and accidents
• Enforce Hours of Service and safety protocols
• Monitor MPG and idle-time targets and implement corrective plans
• Provide leadership on temperature-controlled load compliance and documentation

6. Budget and Financial Accountability

• Control terminal expenses and operating budget

• Review and understand Profit & Loss statements

• Prepare and manage the annual terminal budget

7. Other Duties

• Additional responsibilities as assigned by the Director of Western Terminals

Qualifications and Competencies

Experience & Skills

• Minimum5 years of transportation operations management experience
• Proven success in a high-volume, fast-paced environment
• Strong leadership, communication, and conflict-resolution skills
• Analytical mindset with the ability to turn data into action
• Goal-oriented, accountable, and adaptable to change
• Intermediate computer skills (AS400)
• Strong alignment with company values and continuous improvement culture

Personal Attributes

• Confident and independent decision-maker
• Relationship builder with strong people instincts
• Hands-on leader who leads by example
• Resilient, proactive, and solutions-focused

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