About the role
What you will bring: 5+ years of product management/ownership experience delivering products in Agile environments, with a strong focus on AI, machine learning, voice assistants, IVA/IVR, or contact centre technologies. Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels. Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems. Strong track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization. Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements. Excellent communication and presentation skills, with the expertise to translate complex AI and platform concepts into clear business rationale for executive audiences. High degree of curiosity, resourcefulness, and accountability when tackling complex technical, platform, and operational challenges. Collaborative mindset with the ability to solicit diverse perspectives (understanding the "why" and not just the "what") to align cross-functional teams around shared outcomes. Preferred Skills: Direct experience with Google GECX, Google CCAI, or Google CES, including the design, delivery, optimization, or migration of conversational voice AI. Hands-on experience with prompt engineering, AI Evals, AI operations, and red-teaming to improve model safety and reliability. Experience with Python, scripting, or technical experimentation. MBA or advanced degree.
Not the right fit? Search for Product Owner, AI Agents jobs in Toronto, Ontario, Canada
About Nexvant Solutions
Welcome to Nexvant, a leading IT consulting firm headquartered in the heart of Canada. With a strong foothold in the Canadian tech landscape, we extend our expertise to clients around the world.
Our team of highly skilled professionals specializes in providing top-notch IT consulting services. Whether you're a small startup or a multinational corporation, we have the knowledge and experience to address your unique technology needs.
At Nexvant, our mission is to empower businesses with innovative IT solutions that drive growth and efficiency. Our services encompass a wide range of areas, including strategic IT planning, cybersecurity, cloud integration, and more.
With a global perspective and a commitment to excellence, Nexvant is your trusted partner in navigating the ever-evolving IT landscape. Let us help you leverage technology to achieve your business goals, no matter where you're located.
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About the role
What you will bring: 5+ years of product management/ownership experience delivering products in Agile environments, with a strong focus on AI, machine learning, voice assistants, IVA/IVR, or contact centre technologies. Expertise in natural language processing (NLP/NLU), speech recognition, text-to-speech, intent recognition, and their application across front-line channels. Experience with API integrations, defining API consumption patterns, and partnering with engineering teams to connect AI agents to enterprise systems. Strong track record of improving KPIs and hitting targets across customer experience, voice containment, call deflection, AHT, and cost optimization. Experience using product analytics platforms, root-cause analysis, data-driven experimentation, and A/B testing to evaluate performance and drive post-implementation improvements. Excellent communication and presentation skills, with the expertise to translate complex AI and platform concepts into clear business rationale for executive audiences. High degree of curiosity, resourcefulness, and accountability when tackling complex technical, platform, and operational challenges. Collaborative mindset with the ability to solicit diverse perspectives (understanding the "why" and not just the "what") to align cross-functional teams around shared outcomes. Preferred Skills: Direct experience with Google GECX, Google CCAI, or Google CES, including the design, delivery, optimization, or migration of conversational voice AI. Hands-on experience with prompt engineering, AI Evals, AI operations, and red-teaming to improve model safety and reliability. Experience with Python, scripting, or technical experimentation. MBA or advanced degree.
Not the right fit? Search for Product Owner, AI Agents jobs in Toronto, Ontario, Canada
About Nexvant Solutions
Welcome to Nexvant, a leading IT consulting firm headquartered in the heart of Canada. With a strong foothold in the Canadian tech landscape, we extend our expertise to clients around the world.
Our team of highly skilled professionals specializes in providing top-notch IT consulting services. Whether you're a small startup or a multinational corporation, we have the knowledge and experience to address your unique technology needs.
At Nexvant, our mission is to empower businesses with innovative IT solutions that drive growth and efficiency. Our services encompass a wide range of areas, including strategic IT planning, cybersecurity, cloud integration, and more.
With a global perspective and a commitment to excellence, Nexvant is your trusted partner in navigating the ever-evolving IT landscape. Let us help you leverage technology to achieve your business goals, no matter where you're located.