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We are a leading global real estate investor, developer and manager. We combine our capital with our capabilities to create real estate that strengthens economies and communities. By prioritizing people, partnerships and places, we generate meaningful returns for OMERS members, enhance value for our capital partners and create a brighter world for our customers.

Join us to accelerate your growth & development, prioritize wellness, build connections, and support the communities where we live and work.

Don’t just work anywhere — come build tomorrow together with us.

Know someone at OMERS or Oxford Properties? Great! If you're referred, have them submit your name through Workday first. Then, watch for a unique link in your email to apply.

In this role, you will support the Real Estate Management Team in the day-to-day operation of Front Street, reporting to the Senior Property Manager.

You will be a key member of an engaged, high-reaching team—part of a world-class, winning culture that prioritizes people development and focuses on long-term growth. We take great pride in leading the industry by earning respect through every interaction, every day. We go above and beyond to protect and grow relationships by anticipating needs, being honest and considerate, and valuing customers as genuine partners.

As a member of this team, you will be responsible for:

Customer Relationship Management

• Assist in establishing and maintaining "World Class" customer relationships through understanding customer needs and concerns as part of the Oxford Commitment
• Coordinate the customer visitations in the Customer Relationship Management (CRM) module
• Ensure prompt and courteous attention to all customer requests, internal and external
• Maintain customer manuals
• Coordinate customer move-in and move-out procedures
• Coordinate customer event requirements and Green Team meetings
• Maintain Lobby Directories & Elevator screen content in all buildings
• Manage content & updates to Otto by Oxford customer app for the Front Street Portfolio
• Preparation of customer notices, internal newsletters, and monthly newsletters to Tenants
• Provide support to Community Manager initiatives

Reporting

• Assist in ensuring all reports are prepared accurately and in a timely manner, recognizing the importance of internal and external relationships
• Assist with annual budget preparation and quarterly reforecasting/reporting
• Assist with monthly accruals and management reporting, including operating variance analyses, leasing cost and capital projects tracking

Accounts Payable/Receivable

• Support the Property Administrator to ensure accuracy of billings and collections are received on time
• Assist with default preparation and delivery notices to customers
• Provide support to Building & Tenant Relations Coordinator for invoice payment and coding direction

Lease Administration

• Prepare and deliver notices to customers with respect to lease administration
• Lease interpretation and ensure requirements are adhered to
• Monitor and complete leasehold improvement allowance requirements as per the lease

Office Retail & Leasing

• Maintain record of ongoing leasing updates for both Office and Retail meetings
• Support leasing and property teams with customer renewals, expansions, vacant suite standards maintenance, and tours as needed
• Update the Oxford building pages on the Oxford web site as required
• Coordinate Broker fees, payments, and distribution
• Maintain storage records and administer new agreements
• Assist Specialty Leasing with temporary license agreements & PATH activations

Operations, Construction & Development

• Maintain Emergency Management plan updates, contacts and Send Word Now lists
• Assist Operations team with various building inspection and requirements
• Review and monitor Angus preventative maintenance performance results
• Assist Construction Manager during leasehold improvement and Landlord’s work processes
• Work with Risk Management as required on Insurance related issues
• Coordinate with Security, Cleaning, Parking operators as required
• Work with Development to support site related projects

To Succeed In This Role, You Have

• 3 -5 years’ experience in Real Estate Management required
• Post-secondary degree with focus in business or real estate
• Enrolment in RPA/CPM is an asset
• Demonstrated ability to multi-task and manage priorities under pressure with careful attention to detail
• Demonstrated financial, analytical and decision-making skills
• Familiarity with LEED EB submissions, BOMA Best and BOMA Certificate of Excellence
• Strong Computer skills and knowledge of MS Office required, basic Knowledge in JDE preferred
• Excellent communication skills both written and oral
• Strong interpersonal skills for successful teamwork working closely with customers
• Ability to find creative solutions and help drive results
• Thrive in organizations that constantly evolve and adapt.
• Embrace collaborative sharing of knowledge within a teamwork environment
• Driven to achieving results and continuously striving to deliver the highest performance through creative thinking

Oxford's purpose is to strengthen economies and communities through real estate.

Our people-first culture is at its best when our workforce reflects the communities where we live and work — and the customers we proudly serve.

From hire to retire, we are an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process that extends all the way through your employee experience. This sense of belonging and connection is cultivated up, down and across our global organization thanks to our vast network of Employee Resource Groups with executive leader sponsorship, our Purpose@Work committee and employee recognition programs.