Customer Service Representative - Vancouver
Top Benefits
About the role
Job Details
Description Customer Service Representative - Full Time Pacific Central Station, Vancouver, BC
Full-Time Opportunity| Days, evenings, and weekend shifts | $18.00/hr
Step into a role that moves people—with EBus, every journey begins with you. Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.
What You’ll Do
- Greet and assist customers in person, over the phone, or online
- Book, change, and cancel ticket reservations
- Process payments and booking transactions
- Support customers with our online booking system
- Help with check-in, luggage storage, and boarding
- Answer inquiries with kindness and accuracy
- Keep the ticket office organized and stocked
- Perform light cleaning and basic administrative tasks
What We’re Looking For
- A friendly, service-first attitude
- Strong verbal communication skills
- Solid problem-solving and decision-making abilities
- Quick learner with great attention to detail
- Proficient with Microsoft Office and comfortable using a computer
- Reliable team player who works well independently as well as with a team
- Employment is contingent upon receiving a favorable background check
- Certified in First Aid training is considered an asset
- Relevant job experience is considered an asset
Why Work For Us?
- Employer-paid parking
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness and support
- A role that supports work-life balance with flexible scheduling and a welcoming team
About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.
Customer Service Representative - Vancouver
Top Benefits
About the role
Job Details
Description Customer Service Representative - Full Time Pacific Central Station, Vancouver, BC
Full-Time Opportunity| Days, evenings, and weekend shifts | $18.00/hr
Step into a role that moves people—with EBus, every journey begins with you. Picture yourself as the welcoming smile a traveler sees before setting off to visit family, start a new chapter, or discover a new destination. As a customer service representative with EBus in Vancouver, you’ll be the friendly guide who answers questions and ensures every passenger’s journey is as smooth and stress-free as possible. You won’t just be behind a counter; you’ll be part of the moments that help people connect across BC and Alberta. At EBus, proudly part of the Keolis Canada family, we’re not just about moving people - we’re about creating travel experiences that feel easy and welcoming every step of the way.
What You’ll Do
- Greet and assist customers in person, over the phone, or online
- Book, change, and cancel ticket reservations
- Process payments and booking transactions
- Support customers with our online booking system
- Help with check-in, luggage storage, and boarding
- Answer inquiries with kindness and accuracy
- Keep the ticket office organized and stocked
- Perform light cleaning and basic administrative tasks
What We’re Looking For
- A friendly, service-first attitude
- Strong verbal communication skills
- Solid problem-solving and decision-making abilities
- Quick learner with great attention to detail
- Proficient with Microsoft Office and comfortable using a computer
- Reliable team player who works well independently as well as with a team
- Employment is contingent upon receiving a favorable background check
- Certified in First Aid training is considered an asset
- Relevant job experience is considered an asset
Why Work For Us?
- Employer-paid parking
- Discounted travel on our luxury motorcoaches
- Access to an Employee Assistance Program (EAP) for wellness and support
- A role that supports work-life balance with flexible scheduling and a welcoming team
About Keolis: Keolis provides mobility to over 3.4B passengers a year in 15 countries, operating every mode from commuter trains and automated metros to shared bicycles. The almost 1,857 employees of Keolis Canada operate light rail vehicles, urban buses, intercity coaches and airport shuttles. For over 12M passengers a year, they make reaching their destination a safe, reliable and pleasant experience.
About Keolis Commuter Services
Keolis is a global leader in public transport operations, management and innovation with partners in 16 countries around the world. Providing transit to more than 3 billion passengers each year, the company leads the way with a full range of mobility solutions across all modes and platforms, including heavy rail, bus, trams, bicycles, digital innovation, autonomous vehicles and driverless rapid transit.
A subsidiary of Keolis headquartered in Boston, Keolis Commuter Services and its team of approximately 2,500 employees operate and maintain the Massachusetts Bay Transportation Authority (MBTA) Commuter Rail, one of the largest commuter rail networks in the United States. Through investments in people, services and innovation, the company is dedicated to positive transformation of the commuter rail, which provides transportation to approximately 127,000 passengers every day.