About Achievers

Achievers offers more than just a thank you program. Our employee recognition and rewards software inspires employees to recognize everyone, every day, everywhere. With nearly 4 million global users, we empower employees across 170+ countries. Visit us at achievers.com to learn more and check out our platform in action. Join our team of A-players who bring passion to our purpose and believe that meaningful change creates extraordinary outcomes — together, we’ll inspire recognition everywhere and achieve results that matter.

Our commitment to you:

At Achievers, we hire you for you because we value the unique perspective and individuality that each person brings to our team. We are committed to creating an inclusive, diverse, and equitable workplace where you belong, and your contributions are celebrated. Together, we achieve more by combining our unique strengths, fostering collaboration, and inspiring each other to reach new heights.

The opportunity:

We’re seeking a Program Specialist who can deeply understand our customers, our product, and our Marketplace to manage and execute upon key Marketplace programs. As a member of the Marketplace Operations team, this role will work cross-departmentally to consult with internal stakeholders and customers on key programs, manage all key project components to ensure a successful launch, and continue to support the experience of each program thereafter. Working collaboratively within a global, matrixed and fast-paced environment to deliver successful outcomes, strong communication and organization skills are essential to this role. We’re a high growth software company; we execute high quality deliverables under tight deadlines.

What you'll do:

• Develop successful Marketplace programs including Commemorative & In-House Rewards as well as other efficiency and margin enhancement programs from ideation, execution, launch through to post-launch maintenance and enhancement.
• Curates a branded swag or promotional offering working directly with customers and vendors adhering to strict deadlines
• Create customer facing documentation, present concept and process and remaining agile to our customer needs and requests.
• Ensures programs drive high customer satisfaction (internal and external) through seamless and efficient processes and solutions.
• Leads the program implementation process from start to finish delivering within the scheduled timeline for our customers.
• Works directly with our partners and vendors to ensure the products and assortment meet our customer needs and fulfilled within the scheduled timeline.
• Identify new opportunities and create business cases in the development and/or enhancement of Marketplace programs.
• Works cross-functionally with Product Marketing, Product, Customer Success, Customer Care and Finance in the development and execution of Marketplace programs including both internal communication and program enablement
• Works with Solutions Consultants, Sales and Customer Success as a subject matter expert on applicable Marketplace programs, should any such program align with a customer or prospective customers' need.
• Consult key stakeholders on best practices for Marketplace program positioning, planning, use, and management.
• Develops key KPI’s and frameworks to measure all aspects of multiple programs and provides leadership with ongoing progress results.
• Evolving job duties as required

Qualifications

• Post-secondary education with 3+ years of related work experience.
• Experience in a customer facing, customer management and or sales contributor role.
• Excellent project management skills, spearheading multiple groups toward time-boxed deadlines in support of revenue goals.
• Comprehensive problem resolution skills with the ability to remain agile in times of ambiguity
• Excellent relationship building, interpersonal and communication (verbal and written) skills.
• Excellent communication skills, both written (including presentation creation via PowerPoint) and in delivering compelling presentations.
• Retail and/or Direct Fulfillment business knowledge (Problem identification including business impact, business processes and procedures, and cost/benefit analysis.
• Understanding/knowledge of Lean, Six Sigma and Project Management methodologies is an asset.
• Independent self-starter with a sense of urgency, proven results and solution-oriented
• Proven track of high performance and ability.

Excited about the role, but don’t think you meet all the requirements? Apply anyways!

Why you’ll love working at Achievers:

✨ We are passionate about disruptive technology that’s rooted in science, research and data.

✨ We understand the value of employee success in the workplace and have been recognized in numerous publications for our contributions to HR, for technical excellence, and for our outstanding workplace culture!

✨ We foster an environment of connection, security, and community. You’ll feel at home, without reservation.

✨ We believe in moving quickly, failing fast, and adapting to change.

✨ We enjoy coming to work every day because we believe in our product and love our culture.

✨ We’re committed to achieving excellence in everything we do.

Our work environment:

Achievers is a hybrid-first company located at 99 Atlantic Ave in Liberty Village, Toronto. Our hybrid work experience is designed to cultivate an engaging employee experience, where pioneering research intersects with cutting-edge technology. We strongly believe that collocating teams increases the chance to innovate together, foster passive learning, create spontaneous connections, and promote better communication.

Achievers does not offer employment to prospects without first ensuring that qualified candidates speak directly with the hiring manager and a member of our HR team. All qualification will be done face-to-face, whether that is in person or over Zoom. Achievers does not send out offers of employment without meeting candidates and does not offer employment via text. If you are requested for any personal information via text and/or without having met a member of our hiring team in person, please disregard.

Our employees are a diverse and inclusive team of passionate, hardworking individuals. Achievers is an equal opportunity employer, committed to creating an environment where our employees can do the best work of their lives. We encourage all qualified candidates from all backgrounds and experiences to apply to join our A-Player family.

Achievers is committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any accommodations for your interview, such as assistive technology, wheelchair accessibility, or alternative formats of materials, please let us know. We are happy to make necessary arrangements to support your needs.

Achievers does not use AI to make hiring decisions. When you apply to work with us, a real person reads your application—every time. We believe in thoughtful, human-centred hiring, and we think your experience, personality, and potential can’t be judged by an algorithm. That’s why we keep it personal and take the time to get to know each qualified candidate.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.