Client Advisor, Holt Renfrew Yorkdale Mall
Top Benefits
About the role
WHO WE ARE MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.
THE ROLE Client Experience & Customer Service Deliver an elevated, personalized client experience that reflects Bloomingdale’s service standards and MaxMara’s luxury positioning Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management Build client confidence through engaging, interactive, and relationship-driven selling experiences Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity Anticipate client needs and exceed expectations without hesitation Consistently achieve or exceed individual and store sales goals, including all KPI targets Maximize every client interaction to drive long-term loyalty and repeat business Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives Team & Partnership Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners Support team success by sharing product knowledge, client insights, and best practices Operations & Business Excellence Adhere consistently to all company policies, procedures, and operational standards Demonstrate working knowledge of POS systems and retail tools Communicate store-related issues to the Store Manager when unable to resolve independently Perform opening and closing duties as required Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs Uphold accountability for safeguarding company assets and minimizing shrink Visual Standards & Product Knowledge Maintain a clean, organized, and visually elevated selling environment aligned with brand standards Ensure product presentation is consistently on brand and client ready Possess strong, up-to-date knowledge of all product categories to confidently advise clients WHO YOU ARE Minimum 2–4 years of retail experience, luxury retail strongly preferred RTW and/or footwear experience a plus Proven success in luxury or high-end retail environments Strong interpersonal, organizational, and communication skills Ability to work independently while thriving in a team-based environment Proficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
Not the right fit? Search for Client Advisor, Holt Renfrew Yorkdale Mall jobs in Toronto, Ontario, Canada
About Max Mara Fashion Group
An Italian House of Brands, Family Owned Since 1951.
Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.
Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences.
We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered.
Similar Jobs
Client Advisor, Holt Renfrew Yorkdale Mall
Top Benefits
About the role
WHO WE ARE MaxMara is a heritage luxury brand rooted in Italian craftsmanship, proudly family owned, and driven by an entrepreneurial spirit. This unique foundation allows us to invest in our people and reward performance meaningfully. As a result, all selling roles benefit from a competitive commission structure designed to recognize excellence, client dedication, and results.
THE ROLE Client Experience & Customer Service Deliver an elevated, personalized client experience that reflects Bloomingdale’s service standards and MaxMara’s luxury positioning Act as a trusted style and brand advisor, supporting stylists and stepping in seamlessly in the absence of store management Build client confidence through engaging, interactive, and relationship-driven selling experiences Proactively acquire new clients while nurturing and retaining an existing client book, consistently meeting conversion and loyalty goals Resolve client concerns swiftly and professionally, always prioritizing satisfaction and brand integrity Anticipate client needs and exceed expectations without hesitation Consistently achieve or exceed individual and store sales goals, including all KPI targets Maximize every client interaction to drive long-term loyalty and repeat business Maintain a polished, positive, and professional presence while supporting company initiatives and business objectives Team & Partnership Foster a collaborative and inclusive work environment through clear, respectful communication with peers, Management, and Corporate partners Support team success by sharing product knowledge, client insights, and best practices Operations & Business Excellence Adhere consistently to all company policies, procedures, and operational standards Demonstrate working knowledge of POS systems and retail tools Communicate store-related issues to the Store Manager when unable to resolve independently Perform opening and closing duties as required Utilize downtime effectively to support sales floor readiness, client follow-up, and operational needs Uphold accountability for safeguarding company assets and minimizing shrink Visual Standards & Product Knowledge Maintain a clean, organized, and visually elevated selling environment aligned with brand standards Ensure product presentation is consistently on brand and client ready Possess strong, up-to-date knowledge of all product categories to confidently advise clients WHO YOU ARE Minimum 2–4 years of retail experience, luxury retail strongly preferred RTW and/or footwear experience a plus Proven success in luxury or high-end retail environments Strong interpersonal, organizational, and communication skills Ability to work independently while thriving in a team-based environment Proficient computer skills
Max Mara is an Equal Opportunity Employer. M/F/D/V
Not the right fit? Search for Client Advisor, Holt Renfrew Yorkdale Mall jobs in Toronto, Ontario, Canada
About Max Mara Fashion Group
An Italian House of Brands, Family Owned Since 1951.
Passion, commitment and tradition have created a unique fashion style: today 10 Main Brands and more than 60 different Collections find common ground in quality, style and respect for the distinctive feature that make Max Mara Fashion Group one of the most famous worldwide.
Max Mara Fashion Group, with 41 companies and over 5,500 employees, operates in 105 countries. Our ecosystem is made of 44 Depts, including Fashion Design, Marketing, Operations, Retail, Stores, ICT, Architecture Design, Economics, BI, etc. in an Holistic approach to our Customers and leveraging all the new digital competences.
We are looking for travel companions. Travelers willing to explore new skills and abilities that have the shape of water and can adapt to different situations and find new paths not yet covered.