Parts Advisor

Budds’ BMW Hamilton – Hamilton, ON

Budds’ BMW Hamilton has a existing vacancy and is looking for a motivated and customer-focused Parts Advisor to join our high-performing Aftersales team. This role is ideal for someone who enjoys working in a fast-paced environment, helping both customers and technicians find the right parts solutions while delivering premium customer service consistent with the BMW brand.

If you are organized, personable, and thrive in a team-driven environment, we want to hear from you.

Compensation

$40,000 – $65,000 annually (based on experience)

Schedule

Monday – Friday
8:00 AM – 5:00 PM

Occasional rotational Saturday shifts (8:00 AM – 1:00 PM) during tire season.

Key Responsibilities

• Provide professional parts support to both retail customers and internal technicians

• Assist clients at the front parts counter, by phone, and via email

• Prepare and follow up on parts quotations to generate sales opportunities

• Source parts through dealer networks and suppliers to meet customer demands

• Maintain accurate records and documentation in PBS dealership software

• Ensure the correct parts are selected through detailed quoting and verification processes

• Support technicians at the back counter when required

• Maintain clean, organized workstations and parts counters

• Monitor parts availability and communicate backorder updates to customers

• Assist with inventory accuracy, bin checks, and annual inventory counts

• Promote and maintain displays for BMW Lifestyle and Accessories products

• Stay current with BMW training programs, technical bulletins, and WHMIS requirements

• Work collaboratively with the Parts Manager and Aftersales team to support dealership operations

Qualifications

• High school diploma or equivalent

• Experience in customer service or automotive parts preferred

• Familiarity with PBS dealership software is considered an asset

• Comfortable using Microsoft Office (Word, Excel, Outlook)

• Ability to work in a fast-paced, team-oriented environment

Skills We Value

• Strong customer service and communication skills

• Excellent organization and multitasking ability

• Attention to detail when sourcing and quoting parts

• Professional attitude and teamwork mindset

• Ability to handle occasional stressful customer situations with professionalism

Why Join Budds’ BMW?

• Work with a premium automotive brand
• Supportive team-focused dealership environment
• Opportunities for training through BMW University
• Stable Monday–Friday schedule with limited weekend work
• Competitive compensation based on experience