Field Service Advisor
Top Benefits
About the role
What will you be doing?
- Provide technical phone support for all Wexxar, Bel & IPAK product lines, ensuring quick and effective resolutions.
- Create and update incident forms and unit configurations in the ERP module.
- Follow up on field service technician reports and ensure all action items are completed.
- Prepare and share technical documentation with service technicians before dispatch.
- Provide after-hours technical support on a rotational basis with the after-hours team (incentivized)
- Collaborate daily with field service technicians, offering guidance and support as needed.
- Build and maintain positive working relationships with customers, field service teams, sales, engineering, and production.
- Review retrofit, rebuild, and upgrade orders for the Wexxar product line.
- Act as a backup for engineering and QA tasks, including box reports, sign-offs, and FATs.
- Review service reports for necessary follow-ups and identify opportunities for engineering updates.
- Schedule and lead meetings on service issues requiring cross-department collaboration.
- Follow established service processes and contribute ideas for continuous improvement.
- Manage and order tools and equipment supplies for field service technicians.
- Stay updated on Pro Mach DPG products through on-site and off-site training sessions.
- Perform other duties as assigned by your supervisor.
What’s in it for you?
We believe in fostering an innovative and collaborative environment where your career can thrive. At ProMach, you’ll enjoy:
- Competitive compensation and a comprehensive benefits package available from day one.
- Paid time off, life insurance, and a retirement savings plan with company match.
- Opportunities for personal and professional growth, with ongoing training and development.
- The chance to make a meaningful impact in a fast-growing, innovative company.
What do you bring to the table?
- A technical background with proven problem-solving skills.
- Exceptional communication and interpersonal skills.
- Experience with technical documentation and support tools like Syteline ERP
- Ability to gain expert knowledge on our Wexxar, Bel, & IPAK product lines is an asset.
- Ability to travel occasionally within Canada and the USA (approximately 10% of the time).
- A commitment to continuous learning and excellence in technical support.
About ProMach
At ProMach, we’re passionate about innovation and customer satisfaction. Named to the Inc. 5000 list of fastest-growing private companies, we’re a global leader in packaging and automation solutions. With the rewards and opportunities of a large organization and the entrepreneurial culture of a smaller company, you can make a meaningful impact every day.
Salary Range
Min - 75k
Mid - 85k
Max - 95k
Salary ranges are dependent on qualifications and experience. In addition to base salary, incumbents are eligible for travel OT, daily per-diems while travelling, commissions, tool reimbursements and much much more!!
Education
Preferred
- Technical/other training or better in Electronics Technology or related field
- Technical/other training or better in Automatic Control Systems or related field
- Technical/other training or better in Mechanical Engineering or related field
Behaviors
Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
About Wexxar Packaging Inc
Since 1977, Wexxar has designed and manufactured leading edge case erecting, case sealing and tray forming machinery for corrugated container packaging. There is a Wexxar machine for forming or sealing anything from a simple "brown box" to complex specialty trays. Applications are limited only by the imagination.
In 2000, Wexxar and Belcor joined forces to offer the combined Wexxar Bel brand. The BEL and Wexxar names are already known in the marketplace, and together assemble more than 15 major industry innovations in end-of-line packaging solutions that deliver benefits and value to the customer. This reach further increased in 2009 when the IPAK brand was acquired and joined to provide a full fledged offering for case and tray, forming and sealing machinery.
Wexxar Bel's philosophy of quality innovation is based on listening to real world needs and is one of the reasons our clients are so loyal. With machines still running which were designed and built over 20 years ago, Wexxar Bel has proven the value of solution-based engineering.
Wexxar Bel has customers around the world in over 40 countries and across many segments of manufacturing - agricultural products, packaged food, household goods, pharmaceuticals, electronics and many other products. Fortune 500 companies right down to single-line manufacturers use Wexxar Bel's integrated packaging solutions because of the strength, reliability and low operating cost this 'end-of-line' packaging machinery provides.
Field Service Advisor
Top Benefits
About the role
What will you be doing?
- Provide technical phone support for all Wexxar, Bel & IPAK product lines, ensuring quick and effective resolutions.
- Create and update incident forms and unit configurations in the ERP module.
- Follow up on field service technician reports and ensure all action items are completed.
- Prepare and share technical documentation with service technicians before dispatch.
- Provide after-hours technical support on a rotational basis with the after-hours team (incentivized)
- Collaborate daily with field service technicians, offering guidance and support as needed.
- Build and maintain positive working relationships with customers, field service teams, sales, engineering, and production.
- Review retrofit, rebuild, and upgrade orders for the Wexxar product line.
- Act as a backup for engineering and QA tasks, including box reports, sign-offs, and FATs.
- Review service reports for necessary follow-ups and identify opportunities for engineering updates.
- Schedule and lead meetings on service issues requiring cross-department collaboration.
- Follow established service processes and contribute ideas for continuous improvement.
- Manage and order tools and equipment supplies for field service technicians.
- Stay updated on Pro Mach DPG products through on-site and off-site training sessions.
- Perform other duties as assigned by your supervisor.
What’s in it for you?
We believe in fostering an innovative and collaborative environment where your career can thrive. At ProMach, you’ll enjoy:
- Competitive compensation and a comprehensive benefits package available from day one.
- Paid time off, life insurance, and a retirement savings plan with company match.
- Opportunities for personal and professional growth, with ongoing training and development.
- The chance to make a meaningful impact in a fast-growing, innovative company.
What do you bring to the table?
- A technical background with proven problem-solving skills.
- Exceptional communication and interpersonal skills.
- Experience with technical documentation and support tools like Syteline ERP
- Ability to gain expert knowledge on our Wexxar, Bel, & IPAK product lines is an asset.
- Ability to travel occasionally within Canada and the USA (approximately 10% of the time).
- A commitment to continuous learning and excellence in technical support.
About ProMach
At ProMach, we’re passionate about innovation and customer satisfaction. Named to the Inc. 5000 list of fastest-growing private companies, we’re a global leader in packaging and automation solutions. With the rewards and opportunities of a large organization and the entrepreneurial culture of a smaller company, you can make a meaningful impact every day.
Salary Range
Min - 75k
Mid - 85k
Max - 95k
Salary ranges are dependent on qualifications and experience. In addition to base salary, incumbents are eligible for travel OT, daily per-diems while travelling, commissions, tool reimbursements and much much more!!
Education
Preferred
- Technical/other training or better in Electronics Technology or related field
- Technical/other training or better in Automatic Control Systems or related field
- Technical/other training or better in Mechanical Engineering or related field
Behaviors
Preferred
- Innovative: Consistently introduces new ideas and demonstrates original thinking
- Enthusiastic: Shows intense and eager enjoyment and interest
- Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
- Self-Starter: Inspired to perform without outside help
- Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
About Wexxar Packaging Inc
Since 1977, Wexxar has designed and manufactured leading edge case erecting, case sealing and tray forming machinery for corrugated container packaging. There is a Wexxar machine for forming or sealing anything from a simple "brown box" to complex specialty trays. Applications are limited only by the imagination.
In 2000, Wexxar and Belcor joined forces to offer the combined Wexxar Bel brand. The BEL and Wexxar names are already known in the marketplace, and together assemble more than 15 major industry innovations in end-of-line packaging solutions that deliver benefits and value to the customer. This reach further increased in 2009 when the IPAK brand was acquired and joined to provide a full fledged offering for case and tray, forming and sealing machinery.
Wexxar Bel's philosophy of quality innovation is based on listening to real world needs and is one of the reasons our clients are so loyal. With machines still running which were designed and built over 20 years ago, Wexxar Bel has proven the value of solution-based engineering.
Wexxar Bel has customers around the world in over 40 countries and across many segments of manufacturing - agricultural products, packaged food, household goods, pharmaceuticals, electronics and many other products. Fortune 500 companies right down to single-line manufacturers use Wexxar Bel's integrated packaging solutions because of the strength, reliability and low operating cost this 'end-of-line' packaging machinery provides.