Permanent Full Time

We are looking for a Team Manager, Disability Intervention Services.

The Team Manager Disability Intervention Services is to provide supervision, coaching and support to the team of Rehabilitation Consultants to ensure the provision of consistent, high quality and cost-effective service delivery.

What you will do:

• Ensuring the efficiency and cost effectiveness of the day to day services provided by the team of Rehabilitation Consultants

• Coaching, supervision, and performance management of the Rehabilitation Consultants on the team

• Recruiting of new staff, and oversight of new staff development throughout the orientation, training and mentoring period

• Assessment of individual staff development needs on an ongoing basis

• Acting as a technical expert to the team on medical coordination and disability management issues

• Ensuring that the Rehabilitation Consultants understand and follow Canada Life's claims philosophy and practices

• Assisting the Rehabilitation Consultants to develop realistic, cost-effective rehabilitation plans

• Reviewing and approving the Rehabilitation Consultant’s rehab plans/expenses according to the authority approval process

• Ensuring effectiveness of the quality program which involves the completion of Quality Program reviews (assessing plan cost effectiveness, timeliness, and duration of interventions by local Rehabilitation Consultants’); and identifying areas of development that require further coaching

• Monitoring data and reports on Disability Intervention Services effectiveness and individual Rehabilitation Consultant’s statistical results related to service standards

• Communicating to the local Rehabilitation Consultants regarding new initiatives affecting the Disability Intervention Services and Disability Management Service organizations

• Working in collaboration with all staff of the Disability Management Services Office, as well as the staff from the Group Sales Office

• Participating in the delivery of joint training (along with Disability Management Services Office management) regarding national initiatives impacting claims and Disability Intervention Services

• Promoting/supporting return to employability meetings within the Disability Management Services Office management team

• Promoting Disability Intervention Services with customers and managing the customer/client relationships affiliated with the Disability Management Services claims operation

• Providing input into issues as a member of the Disability Intervention Services management team

What you will bring:

• Degree in a discipline related to vocational rehabilitation/rehabilitation counseling or experience in disability management as in a licensed health care provider

• Five to seven years’ experience in the insurance rehabilitation or the field of disability management

• Proven leadership skills

• Strong interpersonal and communication skills

• Lead change management practices and drive continuous improvement

• Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.

The base salary for this position is between $70,500-$117,400 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.

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