Senior Manager, Digital Product Design
About the role
Job Description
What is the Opportunity?
We want every point of contact with our RBC Wealth Management clients to feel important to them. That’s where you come in. Sr. Manager of Digital Product Design drives the product domain we create through each of our digital platforms and guides designers on the team to create exceptional experiences.
As a people manager, you will make decisions that empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand-up a high-performing product design team, operationalize and organize the team within an Agile framework, in a scrum or lean UX model. You will optimize the effectiveness of the design team over time within a collaborative, cross-functional, matrixed enterprise environment. Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.
What will you do?
Your expertise will shine and come to life with focus on these 3 aspects:
Product Design Strategy & Delivery
- Lead and manage multiple design teams/squads to achieve business objectives within a specific domain/program journey, driving design strategy of digital products
- Provide product design direction and oversight, ensuring craft excellence and consistency, aligned to design platform guidelines, and human-centered design principles
- Participate in product planning and development, including roadmapping, and quarterly planning, to align with business objectives and user needs
- Apply Agile methodology and a test-and-learn approach to build, deliver, and refine products that meet user needs and business goals
People Management
- Lead and manage the team, establishing regular check-ins to ensure progress towards business objectives, and providing coaching, guidance, and mentoring to drive excellence in performance and behaviour
- Support the growth and development of the team, including building designer capability through feedback and coaching, and contribute to the recruitment and retention of high-performing talent
Collaboration & Partnerships
- Lead the Digital Product Design practice as a strategic business partner by providing measurable business value and leadership-level insights to cross-functional partners and stakeholders through demos, presentations, and workshops
- Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress
What you need to succeed
Must-have
- BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
- At least 10 years of experience as a designer
- A minimum of 3-5 years’ experience leading teams and complex digital projects
- Experience working in an Agile delivery framework in a Scrum or Lean UX model
- Experience dealing with specific challenges of a matrixed enterprise environment
- Project management skills to plan, analyse resources in order to meet delivery requirements
- Experience coaching and mentoring team members
Nice to have
- MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
- Industry experience with Financial Institutions
What’s in it for you?
- You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise
- You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader
- You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve
- Work/life balance is important to us; you will be part of a company that values your time
Job Skills
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-14
Application Deadline:
2025-10-28
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
Senior Manager, Digital Product Design
About the role
Job Description
What is the Opportunity?
We want every point of contact with our RBC Wealth Management clients to feel important to them. That’s where you come in. Sr. Manager of Digital Product Design drives the product domain we create through each of our digital platforms and guides designers on the team to create exceptional experiences.
As a people manager, you will make decisions that empower your team to make work efficient, effective and enjoyable. You will provide thought leadership in order to stand-up a high-performing product design team, operationalize and organize the team within an Agile framework, in a scrum or lean UX model. You will optimize the effectiveness of the design team over time within a collaborative, cross-functional, matrixed enterprise environment. Thriving in a fast paced and dynamic environment, you will oversee multiple projects at a time.
What will you do?
Your expertise will shine and come to life with focus on these 3 aspects:
Product Design Strategy & Delivery
- Lead and manage multiple design teams/squads to achieve business objectives within a specific domain/program journey, driving design strategy of digital products
- Provide product design direction and oversight, ensuring craft excellence and consistency, aligned to design platform guidelines, and human-centered design principles
- Participate in product planning and development, including roadmapping, and quarterly planning, to align with business objectives and user needs
- Apply Agile methodology and a test-and-learn approach to build, deliver, and refine products that meet user needs and business goals
People Management
- Lead and manage the team, establishing regular check-ins to ensure progress towards business objectives, and providing coaching, guidance, and mentoring to drive excellence in performance and behaviour
- Support the growth and development of the team, including building designer capability through feedback and coaching, and contribute to the recruitment and retention of high-performing talent
Collaboration & Partnerships
- Lead the Digital Product Design practice as a strategic business partner by providing measurable business value and leadership-level insights to cross-functional partners and stakeholders through demos, presentations, and workshops
- Empower teams to succeed with a shared vision; delegating authority, and removing obstacles that hinder progress
What you need to succeed
Must-have
- BA/BS degree in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field or equivalent practical experience
- At least 10 years of experience as a designer
- A minimum of 3-5 years’ experience leading teams and complex digital projects
- Experience working in an Agile delivery framework in a Scrum or Lean UX model
- Experience dealing with specific challenges of a matrixed enterprise environment
- Project management skills to plan, analyse resources in order to meet delivery requirements
- Experience coaching and mentoring team members
Nice to have
- MA/MS degree or certification in Design (e.g. interaction, graphic, visual communications, product, industrial), Human Computer Interaction (HCI), Computer Science (CS), or a related field
- Industry experience with Financial Institutions
What’s in it for you?
- You’ll find yourself in a culture where designers feel included, valued, and heard; in a supportive environment surrounded by peers who exceed in their area of expertise
- You’ll work on solutions used by millions of people and contribute to a company that truly values customer experience and remains a Global Digital leader
- You’ll be part of team that’s pushing the boundaries of digital product design as we strive to improve the lives of the people and communities we serve
- Work/life balance is important to us; you will be part of a company that values your time
Job Skills
Additional Job Details
Address:
RBC CENTRE, 155 WELLINGTON ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
WEALTH MANAGEMENT
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-10-14
Application Deadline:
2025-10-28
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.