JOB POSTING: ADDICTION SERVICES CENTRAL ONTARIO –

JOB POSTING 2025.20CPT

Full-time 6-Month Contract

INFO/REFERRAL/INTAKE 1

Addiction Services Central Ontario (ASCO) is a charitable, community-based addiction and mental health services organization with its main office located in Aurora, Ontario and provides programs and services in York Region, South Simcoe and some parts of Toronto. Be sure to visit our website: https://helpwithaddictions.ca.

ASCO unites to support individuals to achieve their goals by offering hope and promoting well-being. Addiction Services Central Ontario takes pride in its passion for client service. Each day presents new opportunities to demonstrate leadership and expertise in addictions to the community. ASCO embraces a holistic, biological, psychological, social and spiritual approach to addiction. A holistic approach places the person at the centre. The agency uses a harm reduction approach in addiction treatment and equally respects individuals who choose abstinence or harm reduction. ASCO’s three strategic priorities are: Develop Our People, Drive System Leadership in Integrated Care and Advance Clinical and Operational Excellence.

Addiction Services Central Ontario is seeking a highly motivated and energetic individual for the position of Info/Referral/Intake 1 to provide intake/information/referral to potential clients and assessment services to agency clients. This position will also provide an agency orientation to clients seeking service within the agency. The Info/Referral/Intake 1 will gather the necessary information required to determine the appropriate services, programs and/or referrals needed to support the individual requesting information. The position also entails tracking and responding to phone calls, pre-intake by e-mails and transferring information onto the agency’s Client Management System (CMS), and internal electronic waitlists. This position will also assist with RAAM intake calls. With the evolving nature of Ontario’s health system through the establishment of Ontario Health and Ontario Health Teams, this position will be involved in collaborating with other organizations to ensure a seamless transition of services for clients. This position offers services in various capacities to ensure the organization meets the needs of clients where they are located.

This position will be based in the Aurora office location, reporting to the Assigned Supervisor

ASCO is required to follow all public health and provincial directives as well as of those of our Ontario Health Team partners as related to the pandemic and other health issues that may come forward, including but not limited to vaccination requirements.

This is a Full-time 6-month Contract position for 35 hours per week, with a minimum of two evenings per week, weekend work is also expected (i.e., some Saturdays). The hourly wage rate is $29.43. This position is within the Bargaining Unit.

Why work at ASCO?

• Healthcare of Ontario Pension Plan (HOOPP) for Contract and Permanent staff
• 4 % vacation pay on each pay
• 2 Paid Personal Days (not accrued)
• Employee Assistance Plan
• Mileage reimbursement when required
• Free on-site parking
• Perkopolis Membership Available

Duties and Responsibilities include but are not limited to[LB1] :

• Entry, Screening and Intake

  • Provides potential clients with an orientation to the agency’s programs and services.
  • Reviews the agency consent to services process with the client.
  • Makes initial judgment regarding the need for an urgent response in selected cases and provides information to appropriate staff.
  • Obtains detailed information on the phone and/or in person required to facilitate case assignment and to initiate the assessment and counselling, case management or peer support process.
  • Makes initial judgements on the basis of admission criteria regarding admission of clients to clinical programs.
  • Receives and distributes documentation related to intake processing and initial clinical interventions.
  • Provides intake/information/referral information to clinical team meetings and clinical consultations.

• Information and Referral

  • Provides resource and service information in response to requests.
  • Provides information and referral to other addiction programs and services both within the Central LHIN, and outside the boundaries.
  • Provides external resources to those individuals who may be inappropriate for programs and services offered by the agency.
  • Reviews pre-intake entry forms submitted online to determine appropriate program. and/or service. Follows-up with individual directly to provide additional information and/or external referral, if required.
  • Reviews SR Fax referrals that Addictions Withdrawal Management Services (AWMS) receives from medical providers to determine appropriate program and/or service and follow-up directly with the individual that has been referred to ASCO services to provide additional information and/or external referral, if required.
  • Receives calls from the Eastern York Region North Durham Mental Health and Addictions Wellness Centre and follow-up directly with the individual that has called the Wellness Centre phone line for help with navigating the appointment booking page.

• Community Consultation

  • Provides resource and service information in response to client requests.
  • Provides other community resource information to those individuals who are inappropriate for agency programs and services.

• Community Relations

  • Responds to the enquiries from professional service providers (e.g. crisis team staff, physicians, nurses and guidance counsellors).
  • Assists professional service providers in making appropriate referral requests.
  • Maintains an up-to-date resource list of resources available in the community.
  • Collaborates with organizations in the community to best support clients.
  • Attends weekly meetings at various Situation Tables consisting of multi-sector providers throughout York Region, and participates in collaboratively identifying and resolving situations of Acutely Elevated Risk (AER).
  • Drive/Operate and Provide services on the Mobile Rapid Access Addictions Medicine (M-RAAM) unit, when assigned.

• Administration

  • Enters intake information into the electronic intake form, the agency’s data base and information management systems.
  • Establishes and maintains Clinical Resources files for agency staff and post current information on bulletin boards.
  • Ensures daily tasks and responsibilities are conducted with an Anti-Oppression and Anti-Racism (AOAR) framework and through an AOAR lens.
  • Comfortable with using a range of technological platforms to support virtual meetings, trainings, etc.
  • Ensures the confidentiality of all information received is maintained.

• Professional Development

  • Participates in clinical staff training programs and skills development courses as per the Clinical Supervisor or Clinical Director.
  • Keeps up to date on emerging trends, treatments and programs related to substance and gambling addictions.
  • Provides training to the clinical staff regarding the entry, screening and intake functions.
  • Contributes to agency research projects, as required.

• Other duties as assigned

Qualifications:

• College Diploma in one of the social sciences or a health-related discipline, Bachelor’s degree, an asset.
• Member or member in progress with one of the regulatory colleges under the Regulated Health Professionals Act ex: College of Registered Psychotherapists of Ontario; Ontario College of Social Workers and Social Service Workers.
• Formal training or education and experience in crisis intervention and management.
• Sound knowledge, awareness and understanding of anti-oppression and anti-racism (AOAR) practice.
• Strong knowledge base in substance use and problem gambling and continuum of use.
• Experience working with people with substance use and/or mental health issues, an asset.
• Ability to work in a harm reduction context.
• Excellent interpersonal, problem solving, and administrative skills.
• Strong verbal and written communication skills; attention to detail a requirement.
• Competent in relevant computer applications particularly Microsoft Office and Outlook.
• Ability to work both on a team and independently.
• Proficient in use of data management systems; a knowledge of Catalyst is preferred.
• Excellent English communication skills, both written and verbal.
• Ability to provide services in French and any additional languages a definite asset.
• Ability to work from a trauma-informed approach.

Other requirements

• A valid driver’s license and access to an insured vehicle
• A successful Police Vulnerable Sector Check, as per agency policy and procedures

Please apply by sending your resume and cover letter detailing what interests you about this opportunity and experience you have that sets you apart from others.

Internal Applicants: apply by logging onto ADP, go to Myself > Talent > Career Centre.

External Applicants: Apply Online

Deadline to apply: Until Filled

The process we will undertake to recruit for this role includes:

• Initial screening of resumes and covering letters
• Those who are successful in moving through the initial screening process, will be asked to participate in a brief telephone interview
• Those who are successful in the telephone interview will be asked to attend a face-to-face interview to gain a better understanding of the role, as well as, provide you the opportunity to discuss how your experience fits well with this opportunity.

We are an equal opportunity employer and welcome applications from diverse individuals who self-identify on the basis of any of the protected grounds under the Human Rights Code, and we encourage you to reflect upon the diversity you would bring to this role within your application. We are wholly committed to integration and to building a diverse, inclusive, accessible and respectful workplace where every employee has a voice and is given the opportunity to fully contribute, ensuring an equal employment environment without discrimination or harassment, while maintaining the independence of individuals and removing barriers to accessibility in the workplace. We remain committed to full compliance with the Human Rights Code, the Accessibility for Ontarians with Disabilities Act, the Occupational Health and Safety Act, and all other applicable legislation.

ASCO is committed *to diversity within its community and especially welcomes applications from racialized persons/persons of colour, women, Indigenous people, persons with disabilities, LGBTQ2 persons, and others who may contribute to the further diversification of ideas.*Applicants who require special accommodation in order to complete their application/interview are encouraged to contact our HR representative of the accommodation measures required which will enable you to be interviewed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.

WE WELCOME ALL APPLICATIONS, HOWEVER ONLY THOSE SELECTED FOR AN INTERVIEW WILL BE CONTACTED