About the role
We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.
What You'll Do
- Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force
- Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
- Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
- Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
- Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
- Assist with planogram changes including store map, wall, fixture, & merchandising mix
- Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
- While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
- Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
- Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
- Any other activities as assigned by your Store Leader
What You'll Need
- Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
- Superpowers in providing customer service and selling
- A High School Diploma or GED equivalent
- Avenger like collaboration and communication skills, as well as Captain America-like leadership
- The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.
About Hot Topic
At Hot Topic we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We give back to our communities in our partnerships with Mental Health America, Notes for Notes, and The Trevor Project.
Hot Topic’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal.
Work doesn't have to feel like work here at HT! Learn more about our current opportunities and how you can become a part of the fandom at workatht.com.
About the role
We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Seasonal Key Holder, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans are able to get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, while also supporting your Store Manager in daily operations and meeting sales targets.
What You'll Do
- Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills and use of the Force
- Step in and step up when needed. You’ll provide leadership support and help run the store when your Manager gets pulled away
- Understand store sales plan and comp sales goals, and help drive sales by increasing key KPIs: UPT and ADT
- Cover the sales floor zone and ensure that assigned areas are up to visual standards. You’ll also help in the opening and closing of the store
- Work the register; you’ll process sales transactions and use your fandom knowledge to drive add on sales. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager
- Assist with planogram changes including store map, wall, fixture, & merchandising mix
- Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners
- While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft.
- Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy.
- Train and coach new Sales Associates as needed to help them quickly get acclimated to the team
- Any other activities as assigned by your Store Leader
What You'll Need
- Previous experience working in a retail environment. If you love music and pop culture, you’re in the right place!
- Superpowers in providing customer service and selling
- A High School Diploma or GED equivalent
- Avenger like collaboration and communication skills, as well as Captain America-like leadership
- The usual retail stuff: able to stand and walk around during scheduled hours, reaching for merch using a ladder, step stool and pole. You’ll also have to be able to move around boxes of awesome merchandise that may weigh up to 50 pounds
Please note the pay range for this position starts as listed in the job posting, but other factors such as an individual’s education, location, meeting the minimum job requirements for the role, training and experience, will determine the final salary for potential new hires.
About Hot Topic
At Hot Topic we pride ourselves on being the destination of pop culture and music merchandise. We do this by hiring the best people, having the best product, and providing the best customer experience for our one-of-a-kind fans.
Founded in 1989 in a Southern California garage, Hot Topic employs over 10,000 associates between 600+ retail locations, our headquarters, and two distribution centers. We give back to our communities in our partnerships with Mental Health America, Notes for Notes, and The Trevor Project.
Hot Topic’s unique culture thrives in an open and collaborative work environment where autonomy and authenticity shape your success. As a company that stays ahead of trends, we want you to come with innovative perspectives, cutting-edge thought leadership, and a readiness to learn, all of which will contribute to the continued success of our business. We’ve built an inclusive community where you’re encouraged to be who you are and love what you do!
When you join us, you become a part of something bigger. You join gifted individuals who are passionate about creating the best retail experience, best product, and a fierce connection to our brand. With talent from diverse backgrounds, we’ve assembled a group of highly motivated and driven individuals to achieve this common goal.
Work doesn't have to feel like work here at HT! Learn more about our current opportunities and how you can become a part of the fandom at workatht.com.