Engineering Specialist
About the role
Permanent Full Time
We are looking for a seasoned Desktop Engineer to play a key role in maintaining and enhancing the stability, security, and performance of our endpoint infrastructure. This position demands deep expertise in both physical and virtual desktop environments, with a strong emphasis on our Azure Virtual Desktop Infrastructure (AVDI). The ideal candidate will bring advanced proficiency in Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), and modern desktop management practices, along with a solid foundation in automation and scripting.
What You Will Do
- Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and application groups.
- Optimize AVD performance through monitoring tools such as Azure Monitor and Log Analytics.
- Integrate AVD with Microsoft Entra ID for identity and access management including Conditional Access and MFA.
- Implement FSLogix for user profile management and troubleshoot profile-related issues.
- Automate provisioning and maintenance tasks using PowerShell scripts.
- Deploy and manage AVD infrastructure using Terraform and maintain secure state management
- Configure and manage device compliance, app deployment, and endpoint security using Microsoft Intune, MECM and Jamf (Macs)
- Comprehensive knowledge of Microsoft 365 suite of applications
- Collaborate with cross-functional teams including Architects, Analysts, Project Managers, Network, Cloud DevOps, and Security teams to deliver secure and scalable solutions.
- Provide Tier 3 support for incidents, escalations, and collaborate with Service Desk and End User Operations to resolve complex issues.
- Maintain detailed documentation of engineering processes, compliance procedures, and system configurations.
- Troubleshoot network connectivity issues affecting Azure Virtual Desktop environments.
- Collaborate with network and security teams to analyze and resolve firewall rule conflicts.
- Ensure proper network segmentation and access controls for session hosts and user endpoints.
What You Will Bring
- 3–5+ years of experience in desktop engineering or end-user services roles.
- Expertise in Azure Virtual Desktop architecture, deployment, and optimization.
- Proficiency in FSLogix profile containerization and troubleshooting.
- Strong understanding of Azure networking and security principles relevant to AVD.
- Experience with Microsoft Intune for endpoint management and compliance.
- Advanced knowledge of Microsoft Entra ID for identity and access management.
- Skilled in PowerShell scripting for automation and reporting.
- Hands-on experience with Terraform for Infrastructure as Code in Azure environments.
- Strong understanding of Azure networking components including VNets, NSGs, and VPN gateways.
- Experience troubleshooting network connectivity and firewall rule configurations.
- Ability to analyze traffic flows and implement secure network access for virtual desktop infrastructure.
- Microsoft Certified: Azure Virtual Desktop Specialty (preferred) and/or Endpoint Administrator Associate (preferred).
- HashiCorp Certified: Terraform Associate (preferred).
- Strong analytical, communication, and documentation skills.
- Experience with hybrid cloud environments and enterprise-scale deployments.
- Familiarity with Agile methodologies and tools (Scrum, Kanban, Jira).
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
The base salary for this position is between $52,800 - $97,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
About Canada Life
At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.
That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities.
Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.
Engineering Specialist
About the role
Permanent Full Time
We are looking for a seasoned Desktop Engineer to play a key role in maintaining and enhancing the stability, security, and performance of our endpoint infrastructure. This position demands deep expertise in both physical and virtual desktop environments, with a strong emphasis on our Azure Virtual Desktop Infrastructure (AVDI). The ideal candidate will bring advanced proficiency in Microsoft Intune, Microsoft Endpoint Configuration Manager (MECM), and modern desktop management practices, along with a solid foundation in automation and scripting.
What You Will Do
- Design, deploy, and manage Azure Virtual Desktop (AVD) environments including host pools, session hosts, and application groups.
- Optimize AVD performance through monitoring tools such as Azure Monitor and Log Analytics.
- Integrate AVD with Microsoft Entra ID for identity and access management including Conditional Access and MFA.
- Implement FSLogix for user profile management and troubleshoot profile-related issues.
- Automate provisioning and maintenance tasks using PowerShell scripts.
- Deploy and manage AVD infrastructure using Terraform and maintain secure state management
- Configure and manage device compliance, app deployment, and endpoint security using Microsoft Intune, MECM and Jamf (Macs)
- Comprehensive knowledge of Microsoft 365 suite of applications
- Collaborate with cross-functional teams including Architects, Analysts, Project Managers, Network, Cloud DevOps, and Security teams to deliver secure and scalable solutions.
- Provide Tier 3 support for incidents, escalations, and collaborate with Service Desk and End User Operations to resolve complex issues.
- Maintain detailed documentation of engineering processes, compliance procedures, and system configurations.
- Troubleshoot network connectivity issues affecting Azure Virtual Desktop environments.
- Collaborate with network and security teams to analyze and resolve firewall rule conflicts.
- Ensure proper network segmentation and access controls for session hosts and user endpoints.
What You Will Bring
- 3–5+ years of experience in desktop engineering or end-user services roles.
- Expertise in Azure Virtual Desktop architecture, deployment, and optimization.
- Proficiency in FSLogix profile containerization and troubleshooting.
- Strong understanding of Azure networking and security principles relevant to AVD.
- Experience with Microsoft Intune for endpoint management and compliance.
- Advanced knowledge of Microsoft Entra ID for identity and access management.
- Skilled in PowerShell scripting for automation and reporting.
- Hands-on experience with Terraform for Infrastructure as Code in Azure environments.
- Strong understanding of Azure networking components including VNets, NSGs, and VPN gateways.
- Experience troubleshooting network connectivity and firewall rule configurations.
- Ability to analyze traffic flows and implement secure network access for virtual desktop infrastructure.
- Microsoft Certified: Azure Virtual Desktop Specialty (preferred) and/or Endpoint Administrator Associate (preferred).
- HashiCorp Certified: Terraform Associate (preferred).
- Strong analytical, communication, and documentation skills.
- Experience with hybrid cloud environments and enterprise-scale deployments.
- Familiarity with Agile methodologies and tools (Scrum, Kanban, Jira).
- Reliability Status Security Clearance – this can only be completed with candidates who receive an offer of employment. This is a personal security status that is required as a condition of employment before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website. The cost of submitting these checks will be covered by Canada Life.
The base salary for this position is between $52,800 - $97,700 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact talentacquisitioncanada@canadalife.com.
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
About Canada Life
At Canada Life, we’re focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients’ retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do.
That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers and to our communities.
Canada Life is a subsidiary of Great-West Lifeco Inc. and is a member of the Power Corporation group of companies.