Who We Are

At Nature's Touch, we’re more than a frozen fruit company — we’re a trusted provider of high-quality frozen foods, proudly serving North America, Australia, Taiwan, and Japan for over 21 years. With a team of over 800 employees across North America and millions of households enjoying our products, we’re recognized for our commitment to quality, innovation, and sustainability — earning multiple industry awards along the way.

We foster a collaborative culture where your ideas, growth, and contributions truly matter. If you're looking to make a meaningful impact in a company that values purpose and progress, we’d love to hear from you.

Position Overview

The Quality Assurance Coordinator is a hands-on, detail-oriented professional who supports food safety, regulatory compliance, and continuous improvement across departments. Reporting to the QA Manager, this permanent, full-time role is based at our Montreal Plant and operates on the day shift.

Key Responsibilities

Team Support

• Train, coach, and support QA technicians across all shifts.
• Ensure consistent execution of QA tasks and coverage during QA Manager absences.
• Foster a culture of accountability and continuous improvement.

Food Safety Program Ownership

• Act as the HACCP and SQF practitioner, maintaining and updating food safety plans.
• Lead annual food safety training for all relevant staff.
• Ensure compliance with GMP (Good Manufacturing Practices) and GDP (Good Documentation Practices) throughout the plant.

Compliance & Certification Management

• Maintain and enforce standards related to certifications (e.g., SQF, HACCP, organic, kosher).
• Ensure documentation, specifications, and regulatory requirements are current and consistently followed.
• Conduct regular floor audits and compliance checks.

Risk Detection & Mitigation

• Proactively identify potential food safety risks and initiate corrective actions.
• Lead root cause analysis and CAPA (Corrective and Preventive Actions) for deviations, non-conformances, and customer complaints.
• Document findings and ensure timely resolution and follow-up.

Quality Operations Oversight

• Supervise daily quality inspections and ensure proper execution.
• Manage the hold and release process for raw materials and finished goods.
• Monitor and report on quality KPIs and performance metrics.

Environmental & Safety Monitoring

• Lead the environmental monitoring program (e.g., swabbing, pathogen testing).
• Oversee safety risk controls and ensure plant-wide compliance with safety protocols.

Cross-Functional Collaboration

• Serve as a technical resource for Production, Maintenance, Warehouse, and Corporate teams.
• Participate in cross-departmental projects to improve food safety systems and culture.
• Support validation and qualification of new products, equipment, and processes.

Audit Management

• Lead internal and external audits, including preparation, execution, and follow-up.
• Ensure audit readiness and drive continuous improvement based on audit findings.

Communication & Reporting

• Communicate effectively with all levels of staff, from floor employees to senior management.
• Act as a mobilizer and reference point for GMP/GDP practices.
• Contribute to data collection and reporting for continuous improvement initiatives.

Additional Duties

• Support other QA and operational tasks as needed.
• Participate in strategic initiatives to enhance food safety culture and operational excellence.

Requirements

• University degree in Food Science and Technology or equivalent (e.g., ITA - Institut de Technologie Agroalimentaire).
• Certification in HACCP or GFSI (required).
• Minimum of 3 years of relevant experience in food manufacturing, processing, or related industries such as food service, retail and distribution, pharmaceuticals, or CPG-where safety, hygiene, and hazard prevention are critical.
• Knowledge of BRC, SQF, or FSSC 22000 is considered an asset.
• Bilingual: English is required for global operations; French is essential for internal communication and compliance in Quebec.
• Proficiency in Microsoft Office Suite.

Key Qualities

• Highly organized with excellent attention to detail.
• Strong documentation and record-keeping skills.
• Ability to follow procedures meticulously and ensure compliance.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal abilities.
• Strong time management skills to handle multiple priorities and deadlines.
• Continuous improvement mindset.
• Demonstrates rigor, autonomy, initiative, and respect for confidentiality.

Working Conditions

• This role is based on-site at the plant (5 days per week).
• Includes regular floor inspections in a cold environment.
• Must be able to work in these conditions; appropriate clothing will be provided.