Warranty Manager – Manufactured Products
About the role
Brandt Industries is seeking a Warranty Manager- Manufactured Products for our Regina, SK, location. The Warranty Manager role is a unique entry point into management for engineers and technically skilled professionals - especially those with Dealer Service, field diagnostics, or hands-on equipment experience. This position blends technical problem solving, operational leadership, and cross functional collaboration, while playing a key strategic role in improving product reliability. As a Warranty Manager, you will use analytical and diagnostic skills to drive decisions, influence design and manufacturing improvements, and lead system and process enhancements. This role is ideal for applicants who enjoy evaluating mechanical or equipment failures, leading technical discussions, driving improvements and building strong relationships across engineering, quality, manufacturing, and field support teams.
Duties and Responsibilities
- Manage and develop a team of Warranty Administrators to achieve warranty claim processing objectives
- Serving as the technical escalation point for complex, high-value, or ambiguous warranty cases, while understanding design intent and Dealer experience
- Analyze failure modes, identify trends, and recommend corrective actions by collaborating with Product Support Engineering, Quality Assurance, Design Engineering, Manufacturing, Supply Management, and Dealer support.
- Maintain clear and current warranty documentation, SOPs, policies, troubleshooting guides, and quality standards to support consistent processing.
- Evaluate and enhance warranty processes, identifying bottlenecks, inefficiencies, or systemic gaps, and implement improvements that increase accuracy, speed, and dealer satisfaction.
- Lead or support automation, system upgrades, and process improvement projects to streamline claim processing and reduce manual efforts
- Create and maintain operational dashboards and reporting, to track key performance indicators, such as claim cycle time, reimbursement level, percentage paid out vs net sales, average claims per unit, and supplier recovery.
- Foster a collaborative, technically driven team culture that encourages problem solving, skill development, and balanced workloads.
- Perform in claim processing when technical expertise is required.
- Perform other related duties as assigned.
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
Warranty Manager – Manufactured Products
About the role
Brandt Industries is seeking a Warranty Manager- Manufactured Products for our Regina, SK, location. The Warranty Manager role is a unique entry point into management for engineers and technically skilled professionals - especially those with Dealer Service, field diagnostics, or hands-on equipment experience. This position blends technical problem solving, operational leadership, and cross functional collaboration, while playing a key strategic role in improving product reliability. As a Warranty Manager, you will use analytical and diagnostic skills to drive decisions, influence design and manufacturing improvements, and lead system and process enhancements. This role is ideal for applicants who enjoy evaluating mechanical or equipment failures, leading technical discussions, driving improvements and building strong relationships across engineering, quality, manufacturing, and field support teams.
Duties and Responsibilities
- Manage and develop a team of Warranty Administrators to achieve warranty claim processing objectives
- Serving as the technical escalation point for complex, high-value, or ambiguous warranty cases, while understanding design intent and Dealer experience
- Analyze failure modes, identify trends, and recommend corrective actions by collaborating with Product Support Engineering, Quality Assurance, Design Engineering, Manufacturing, Supply Management, and Dealer support.
- Maintain clear and current warranty documentation, SOPs, policies, troubleshooting guides, and quality standards to support consistent processing.
- Evaluate and enhance warranty processes, identifying bottlenecks, inefficiencies, or systemic gaps, and implement improvements that increase accuracy, speed, and dealer satisfaction.
- Lead or support automation, system upgrades, and process improvement projects to streamline claim processing and reduce manual efforts
- Create and maintain operational dashboards and reporting, to track key performance indicators, such as claim cycle time, reimbursement level, percentage paid out vs net sales, average claims per unit, and supplier recovery.
- Foster a collaborative, technically driven team culture that encourages problem solving, skill development, and balanced workloads.
- Perform in claim processing when technical expertise is required.
- Perform other related duties as assigned.
About Brandt Group of Companies
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.