Regional Medical Director - Western Canada
About the role
Role Mission & Mandate
The Regional Medical Director is a key partner in advancing our strategic pillars - More Access to Care, More Complete Care, Inspire Our People, and Build a Stronger Network Together
-
through regional leadership that drives quality care, team development, and sustainable growth. Working with the medical leadership team, this leader contributes to building a regionally relevant clinical strategy with a focus on clinical outcomes, patient growth strategy and focus on clinical care outcomes and patient growth within the region, setting and upholding the standard of care while fostering a culture of collaboration, safety, and continuous improvement.
We encourage the regional Director to spend days in clinical practice to keep a fresh perspective on the workplace. This will provide opportunities for mentorship, support and guidance of fellow veterinarians in practice and lay the groundwork for creating regional learning opportunities.
In close partnership with the Regional Practice Managers, the Hospital Medical Directors, aligns medical practices with operational priorities, supports the development of the veterinary team, and champions clinical excellence. This role directly contributes to achieving regional KPIs through district and practices success, helping the practices thrive as both a care provider and a high-performing business.
Accountabilities
Practice Leadership Accountability Deliverable Regional Excellence Support high-quality medicine through alignment and provide medical guidance and oversight to the teams in their local management of adverse patient events
Regional Leadership : Provide regional oversight to ensure high-quality medical outcomes, ethical practice, and adherence to protocols.
SOP Implementation : Lead the implementation and adoption of medical best practices, SOPs, and standards of care across the region.
Medical Mentorship : Promote excellence in medicine and surgery through mentorship, leading by example, and continuing education.
Risk & Compliance : Champion a culture of risk awareness and accountability through consistent oversight and reporting practices. Provide medical guidance and oversight to the teams in their local management of adverse patient events.
Strategic Initiatives: Partner with Support Office teams in the design, delivery and adoption of Strategic Initiatives aligned to Patient Care, Growth, Education etc.
Leading Our People Attract, develop, and retain strong local teams
Regional Coaching : Coach and mentor colleagues to support clinical skill development, confidence, and well-being. Develop opportunities for learning and improvement of clinical confidence and ensure skills adoption is practiced.
Regional Talent : Contribute to recruiting, onboarding, and retaining clinical teams who reflect our values and commitment to quality care.
Team Collaboration : Foster collaboration and mutual respect, drive engagement of DVMs and the medical support teams to drive strong team dynamics.
Exceptional Client Care Deliver a seamless, compassionate client experience
Client Concern Resolution : Coach teams to address client concerns related to medical care in partnership with the Practice Manager/Medical Director, ensuring transparency and empathy.
Communication Standards : Support high-quality client communication standards across the practice team, modelling professionalism and clarity.
Practice Leadership Accountability Deliverable Leading the Business Drive operational efficiency, growth, and consistency
Workflow Improvement : Ensure Medical Directors/Lead DVMs identify and implement workflow improvements and operational efficiencies.
Capital & Growth Input : Provide clinical input on capital projects, medical equipment needs.
KPI Attainment : Motivate and guide the veterinary teams across the region to achieve key performance indicators (KPIs) by aligning clinical practices with operational goals and fostering accountability.
Practice Growth : Contribute to the growth of practices within your region by enhancing service offerings, supporting community engagement, and identifying opportunities to expand patient care within the scope of medical excellence.
Financial Management Manage to budget, optimize performance drivers
Budget Alignment : Support budget attainment by promoting efficient resource use, aligning clinical decisions with financial targets, and partnering with the Practice Leadership to identify cost-effective approaches to care.
Experience Profile
- Education & Licensing: Doctor of Veterinary Medicine (DVM) or equivalent from an accredited institution; licensed to practice in the province of work.
- Clinical Experience: Minimum of 5 years practicing veterinary medicine with a demonstrated commitment to high-quality patient care.
- Leadership: Proven ability to lead and inspire clinical teams through mentorship, collaboration, and accountability.
- Communication: Strong interpersonal and communication skills; models professionalism in client and team interactions.
- Emotional Intelligence: Balanced leadership style with strong IQ and EQ; able to navigate clinical, operational, and interpersonal dynamics.
- Business Acumen: Understands how clinical decisions impact financial performance; able to align medical leadership with hospital growth and client satisfaction goals.
Living Our Values Through Leadership
This role is a critical leadership role driving clinical outcomes, engagement and capability across practices within their region - it’s a reflection of how we show up as leaders with our teams, and across our network. The table below highlights how this role brings our values to life through everyday leadership behaviours that build trust, drive performance, and foster a culture of care and collaboration.
These behaviours are not extras, they are core to how we deliver excellent patient and client care, inspire our people, and build a stronger network together.
Our Values guide what we stand for. Our Leadership Behaviours define how we bring those values to life in practice, every day, in every role.
Our Values
We Care We Dare We Share We care for animals and people, keep our promises, treat each other with decency and respect.
We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a
changing world.
We share knowledge, best practice and make decisions based on trust, dialogue, commitment and
engagement.
Our Leadership Behaviours
Value The Why Behaviour The How Behaviour Definition What it looks like How This Role Brings It To Life We Care
Motivating Show self-belief, build strong teams, motivate others to reach their potential.
Inspires clinical teams through purpose, recognition, and a focus on care quality.
We Care
Resilient Effectively manage their own well-being and that of others, quickly recover from challenges, and learn from mistakes.
Maintains composure and focus during clinical and operational challenges.
We Dare
Results-driven Relentlessly seek to improve business performance, act decisively, drive progress through clear expectations.
Aligns clinical leadership to practice KPIs, ensuring decisions support outcomes.
We Dare
Lead for the future Balance the perfect and pragmatic, prioritize long-term progress, drive sustainable innovation.
Champions clinical development, innovation, and adoption of best practices.
We Share
Humble Act with integrity, earn trust through transparency, pursue personal development.
Seeks input, models a growth mindset, and prioritizes team success over ego.
We Share
Collaborative Stretch outside their own area of expertise to drive performance, happy to learn from others, inspire teams through great communication.
Builds trust and alignment across clinical and operational teams.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.
Regional Medical Director - Western Canada
About the role
Role Mission & Mandate
The Regional Medical Director is a key partner in advancing our strategic pillars - More Access to Care, More Complete Care, Inspire Our People, and Build a Stronger Network Together
-
through regional leadership that drives quality care, team development, and sustainable growth. Working with the medical leadership team, this leader contributes to building a regionally relevant clinical strategy with a focus on clinical outcomes, patient growth strategy and focus on clinical care outcomes and patient growth within the region, setting and upholding the standard of care while fostering a culture of collaboration, safety, and continuous improvement.
We encourage the regional Director to spend days in clinical practice to keep a fresh perspective on the workplace. This will provide opportunities for mentorship, support and guidance of fellow veterinarians in practice and lay the groundwork for creating regional learning opportunities.
In close partnership with the Regional Practice Managers, the Hospital Medical Directors, aligns medical practices with operational priorities, supports the development of the veterinary team, and champions clinical excellence. This role directly contributes to achieving regional KPIs through district and practices success, helping the practices thrive as both a care provider and a high-performing business.
Accountabilities
Practice Leadership Accountability Deliverable Regional Excellence Support high-quality medicine through alignment and provide medical guidance and oversight to the teams in their local management of adverse patient events
Regional Leadership : Provide regional oversight to ensure high-quality medical outcomes, ethical practice, and adherence to protocols.
SOP Implementation : Lead the implementation and adoption of medical best practices, SOPs, and standards of care across the region.
Medical Mentorship : Promote excellence in medicine and surgery through mentorship, leading by example, and continuing education.
Risk & Compliance : Champion a culture of risk awareness and accountability through consistent oversight and reporting practices. Provide medical guidance and oversight to the teams in their local management of adverse patient events.
Strategic Initiatives: Partner with Support Office teams in the design, delivery and adoption of Strategic Initiatives aligned to Patient Care, Growth, Education etc.
Leading Our People Attract, develop, and retain strong local teams
Regional Coaching : Coach and mentor colleagues to support clinical skill development, confidence, and well-being. Develop opportunities for learning and improvement of clinical confidence and ensure skills adoption is practiced.
Regional Talent : Contribute to recruiting, onboarding, and retaining clinical teams who reflect our values and commitment to quality care.
Team Collaboration : Foster collaboration and mutual respect, drive engagement of DVMs and the medical support teams to drive strong team dynamics.
Exceptional Client Care Deliver a seamless, compassionate client experience
Client Concern Resolution : Coach teams to address client concerns related to medical care in partnership with the Practice Manager/Medical Director, ensuring transparency and empathy.
Communication Standards : Support high-quality client communication standards across the practice team, modelling professionalism and clarity.
Practice Leadership Accountability Deliverable Leading the Business Drive operational efficiency, growth, and consistency
Workflow Improvement : Ensure Medical Directors/Lead DVMs identify and implement workflow improvements and operational efficiencies.
Capital & Growth Input : Provide clinical input on capital projects, medical equipment needs.
KPI Attainment : Motivate and guide the veterinary teams across the region to achieve key performance indicators (KPIs) by aligning clinical practices with operational goals and fostering accountability.
Practice Growth : Contribute to the growth of practices within your region by enhancing service offerings, supporting community engagement, and identifying opportunities to expand patient care within the scope of medical excellence.
Financial Management Manage to budget, optimize performance drivers
Budget Alignment : Support budget attainment by promoting efficient resource use, aligning clinical decisions with financial targets, and partnering with the Practice Leadership to identify cost-effective approaches to care.
Experience Profile
- Education & Licensing: Doctor of Veterinary Medicine (DVM) or equivalent from an accredited institution; licensed to practice in the province of work.
- Clinical Experience: Minimum of 5 years practicing veterinary medicine with a demonstrated commitment to high-quality patient care.
- Leadership: Proven ability to lead and inspire clinical teams through mentorship, collaboration, and accountability.
- Communication: Strong interpersonal and communication skills; models professionalism in client and team interactions.
- Emotional Intelligence: Balanced leadership style with strong IQ and EQ; able to navigate clinical, operational, and interpersonal dynamics.
- Business Acumen: Understands how clinical decisions impact financial performance; able to align medical leadership with hospital growth and client satisfaction goals.
Living Our Values Through Leadership
This role is a critical leadership role driving clinical outcomes, engagement and capability across practices within their region - it’s a reflection of how we show up as leaders with our teams, and across our network. The table below highlights how this role brings our values to life through everyday leadership behaviours that build trust, drive performance, and foster a culture of care and collaboration.
These behaviours are not extras, they are core to how we deliver excellent patient and client care, inspire our people, and build a stronger network together.
Our Values guide what we stand for. Our Leadership Behaviours define how we bring those values to life in practice, every day, in every role.
Our Values
We Care We Dare We Share We care for animals and people, keep our promises, treat each other with decency and respect.
We dare to innovate, encourage entrepreneurial thinking and identify opportunities to succeed in a
changing world.
We share knowledge, best practice and make decisions based on trust, dialogue, commitment and
engagement.
Our Leadership Behaviours
Value The Why Behaviour The How Behaviour Definition What it looks like How This Role Brings It To Life We Care
Motivating Show self-belief, build strong teams, motivate others to reach their potential.
Inspires clinical teams through purpose, recognition, and a focus on care quality.
We Care
Resilient Effectively manage their own well-being and that of others, quickly recover from challenges, and learn from mistakes.
Maintains composure and focus during clinical and operational challenges.
We Dare
Results-driven Relentlessly seek to improve business performance, act decisively, drive progress through clear expectations.
Aligns clinical leadership to practice KPIs, ensuring decisions support outcomes.
We Dare
Lead for the future Balance the perfect and pragmatic, prioritize long-term progress, drive sustainable innovation.
Champions clinical development, innovation, and adoption of best practices.
We Share
Humble Act with integrity, earn trust through transparency, pursue personal development.
Seeks input, models a growth mindset, and prioritizes team success over ego.
We Share
Collaborative Stretch outside their own area of expertise to drive performance, happy to learn from others, inspire teams through great communication.
Builds trust and alignment across clinical and operational teams.
About VetStrategy
Being part of VetStrategy is about being part of something bigger – an ever-growing community, where we connect person-to-person and skill-to-need, united by a common purpose of healthy animals, happy owners. From our humble beginning in 2006 to the present day, we continue to make a difference in the lives of people who have dedicated themselves to this industry.
When VetStrategy co-founders Orin Litman and his wife, Dr. Michelle Cutler, decided to acquire McLean Animal Hospital in 2006, they focused on three promises – our Customer Promise of world-class veterinary care, delivered locally; our People Promise, to be a great place to work; and our Sustainability Promise to be a force for good for patients, people and our plant.
Keeping our three promises led VetStrategy to become the leading veterinary network in Canada, with veterinary practices, 24-hour emergency care, and specialty hospitals coast-to-coast. We have developed and refined a model for supporting our practices across the country.
What we do:
We care for those dedicated to caring for animals by creating a workplace where we focus on innovation, engagement, and teamwork.
We know the blood, sweat and tears that have gone into building each practice, and we don’t want to touch that – we truly embrace the uniqueness of each clinic. Our heritage first approach means we won’t change a clinic’s name, culture or heritage.
We understand the challenges our veterinary teams face and are committed to doing what’s right – for them, their clients, and their patients.
We care about the future of veterinary medicine. Everything we do comes back to ensuring that veterinarians have the time, support, and infrastructure to focus on responsible medicine and quality care.
We believe in empowering our support office and clinic staff and providing them opportunities to develop their skills and grow in their careers.