About the role
Job Description
What is the opportunity?
As a Senior Client Service Advisor (SCSA), you are a key member of the Client Relationship Team (CRT) and responsible for a portfolio of clients assigned to you. You are entrusted as a single point of contact for all service-related queries pertaining to your product area, Treasury
What will you do?
As a Senior Client Service Advisor (SCSA), you will:
- Deliver Exceptional Service: Act as the first point of contact for all service-related queries, ensuring timely and effective resolutions.
- Coordinate Partnerships: Lead collaboration with CRT, product teams, and operations groups to maintain end-to-end accountability of service requests.
- Deepen Client Relationships: Proactively advise clients on improving digital capabilities, product fit, utilization, and operational efficiency.
- Manage Risk and Compliance: Ensure adherence to risk management, compliance, and RBC policy practices in all client interactions.
- Drive Operational Efficiency: Continuously identify and implement improvements in service efficiency and internal operational processes.
- Personal Development: Take ownership of my development by leveraging the COMMERCIAL Capabilities and building a plan focused on Experience, Exposure, Environment, and Education.
What do you need to succeed?
To excel as a Senior Client Service Advisor (SCSA), you must possess a blend of soft and technical skills, coupled with a dedication to continuous growth and client-centric service.
Must-Have Skills:
- Client Stewardship and Care: Deliver exceptional service with empathy and a deep understanding of client needs.
- Communication: Strong verbal and written skills to act as a single point of contact and coordinate with various teams.
- Collaboration: Excellent teamwork to lead coordination with CRT, product teams, and operations groups.
- Relationship Building: Proactively deepen client relationships by advising on digital capabilities, product fit, and operational efficiency.
- Judgment and Decision-Making: Make informed decisions, negotiate, and advise clients based on information, with prudent risk management.
- Adaptability: Take ownership of personal development and adapt to changing client needs and operational processes.
Nice-to-Have Skills:
- Product Knowledge: Deep proficiency in Treasury products and processes.
- Digital Tools: Strong understanding and ability to leverage digital tools to improve service efficiency and client experience.
- Data Analysis: Skills to analyze client operational needs and product utilization to provide proactive advice.
- Project Management: Capability to manage end-to-end accountability of service requests and inquiries.
Development and Growth:
- Take Ownership for Personal Development: Leverage the COMMERCIAL Capabilities to identify areas of strength and focus, building a development plan incorporating Experience, Exposure, Environment, and Education.
- Build Deep Proficiency: Continuously enhance knowledge in your product area and service capabilities, including digital tools.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Adaptability, Client Management, Client Service, Communication, Detail-Oriented, Financial Services Industry, Global Account Management, Product Services, Relationship Management
Additional Job Details
Address:
16 YORK ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-19
Application Deadline:
2025-12-04
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.
About the role
Job Description
What is the opportunity?
As a Senior Client Service Advisor (SCSA), you are a key member of the Client Relationship Team (CRT) and responsible for a portfolio of clients assigned to you. You are entrusted as a single point of contact for all service-related queries pertaining to your product area, Treasury
What will you do?
As a Senior Client Service Advisor (SCSA), you will:
- Deliver Exceptional Service: Act as the first point of contact for all service-related queries, ensuring timely and effective resolutions.
- Coordinate Partnerships: Lead collaboration with CRT, product teams, and operations groups to maintain end-to-end accountability of service requests.
- Deepen Client Relationships: Proactively advise clients on improving digital capabilities, product fit, utilization, and operational efficiency.
- Manage Risk and Compliance: Ensure adherence to risk management, compliance, and RBC policy practices in all client interactions.
- Drive Operational Efficiency: Continuously identify and implement improvements in service efficiency and internal operational processes.
- Personal Development: Take ownership of my development by leveraging the COMMERCIAL Capabilities and building a plan focused on Experience, Exposure, Environment, and Education.
What do you need to succeed?
To excel as a Senior Client Service Advisor (SCSA), you must possess a blend of soft and technical skills, coupled with a dedication to continuous growth and client-centric service.
Must-Have Skills:
- Client Stewardship and Care: Deliver exceptional service with empathy and a deep understanding of client needs.
- Communication: Strong verbal and written skills to act as a single point of contact and coordinate with various teams.
- Collaboration: Excellent teamwork to lead coordination with CRT, product teams, and operations groups.
- Relationship Building: Proactively deepen client relationships by advising on digital capabilities, product fit, and operational efficiency.
- Judgment and Decision-Making: Make informed decisions, negotiate, and advise clients based on information, with prudent risk management.
- Adaptability: Take ownership of personal development and adapt to changing client needs and operational processes.
Nice-to-Have Skills:
- Product Knowledge: Deep proficiency in Treasury products and processes.
- Digital Tools: Strong understanding and ability to leverage digital tools to improve service efficiency and client experience.
- Data Analysis: Skills to analyze client operational needs and product utilization to provide proactive advice.
- Project Management: Capability to manage end-to-end accountability of service requests and inquiries.
Development and Growth:
- Take Ownership for Personal Development: Leverage the COMMERCIAL Capabilities to identify areas of strength and focus, building a development plan incorporating Experience, Exposure, Environment, and Education.
- Build Deep Proficiency: Continuously enhance knowledge in your product area and service capabilities, including digital tools.
What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- Opportunities to do challenging work
Job Skills
Adaptability, Client Management, Client Service, Communication, Detail-Oriented, Financial Services Industry, Global Account Management, Product Services, Relationship Management
Additional Job Details
Address:
16 YORK ST:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
PERSONAL & COMMERCIAL BANKING
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-11-19
Application Deadline:
2025-12-04
Note**:** Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
I****nclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
Join our Talent Community
Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.
Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.
About RBC
Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 94,000+ employees who leverage their imaginations and insights to bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada's biggest bank and one of the largest in the world, based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to our more than 17 million clients in Canada, the U.S. and 27 other countries. Learn more at rbc.com. We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at www.rbc.com/community-social-impact.
La Banque Royale du Canada est une institution financière mondiale définie par sa raison d'être, guidée par des principes et orientée vers l'excellence en matière de rendement. Notre succès est attribuable aux quelque 94 000+ employés qui mettent à profit leur créativité et leur savoir faire pour concrétiser notre vision, nos valeurs et notre stratégie afin que nous puissions contribuer à la prospérité de nos clients et au dynamisme des collectivités. Selon la capitalisation boursière, nous sommes la plus importante banque du Canada et l'une des plus grandes banques du monde. Nous avons adopté un modèle d'affaires diversifié axé sur l'innovation et l'offre d'expériences exceptionnelles à nos plus de 17 millions de clients au Canada, aux États Unis et dans 27 autres pays. Pour en savoir plus, visitez le site rbc.com/francais
Nous sommes fiers d'appuyer une grande diversité d'initiatives communautaires par des dons, des investissements dans la collectivité et le travail bénévole de nos employés. Pour de plus amples renseignements, visitez le site www.rbc.com/collectivite-impact-social.