Position Title: Manager, Community Health & Social Services

Department: Community Development Services

Reports to: Director, Community Development Services

Type: Regular Full-time, 35 hrs/wk

Pay Scale: $46.643/hr to $54.874/hr

Who are we?

Pinecrest-Queensway Community Health Centre is an innovative, community-based, multi-service centre. We strive to meet the needs of the diverse communities we serve. We work in partnership with individuals, families, and communities to achieve their full potential, paying particular attention to those who face barriers to care due to race, gender, income and/or ability. PQCHC is an equal opportunity employer and values diversity in its workforce. If at any stage in the selection process, you require accommodation due to a disability, please let us know the nature of the required accommodation.

Job Summary

The Manager, Community Health & Social Services provides strategic and operational leadership to a dynamic team of Health Promoters, Community Developers, and System Navigators. This role is responsible for planning, implementing, and evaluating community-based health promotion initiatives, capacity-building programs, and system navigation support. The Manager will guide staff in addressing social determinants of health, reducing health inequities, and fostering strong community partnerships to improve population health outcomes. The Manager oversees the execution of the team’s program design, implementation, monitoring, and evaluation; participates in relevant networks, advocacy groups, and partnership tables; supervises front-line staff, ensuring the effective delivery of assigned programs.

Job-Specific Responsibilities

• Leadership & Supervision: Provide strategic direction and daily oversight to a multidisciplinary team of Health Promoters, Community Developers, and System Navigators. Ensure clear work plans, performance objectives, and accountability structures are in place.
• Human Resources & Performance Management: Lead recruitment, onboarding, mentorship, and ongoing professional development of team members. Conduct regular performance reviews, support staff well-being, and address HR issues in alignment with organizational policies and collective agreements (if applicable).
• Program Integration & Strategic Alignment: Promote integration of health promotion, system navigation, and community development across departments to support organizational goals. Ensure program initiatives are aligned with organizational strategic priorities, health equity frameworks, and population needs.
• Community Engagement & Development: Guide the team in designing and implementing inclusive, culturally-responsive, and community-led programs. Foster community empowerment through resident engagement, capacity-building, and co-design approaches.
• Partnerships & Intersectoral Collaboration: Represent the organization at community tables, inter-agency working groups, and regional planning bodies. Build and sustain strong partnerships with local health, education, housing, and social service sectors to advance shared priorities.
• Advocacy & Systems Change: Identify systemic barriers impacting clients and communities. Lead or support advocacy initiatives to influence policy, promote equity, and advance social justice.
• Finance & Administration: Manage program budgets, monitor expenditures, and ensure financial accountability. Oversee administrative processes to support efficient program operations, including procurement, reporting, and contract management.
• Grant Writing & Reporting: Lead or support the development of funding proposals in collaboration with internal teams and external partners. Ensure timely and accurate submission of reports to funders and stakeholders, demonstrating program outcomes, impact, and accountability.
• Planning, Evaluation & Quality Improvement: Oversee program planning, implementation, and continuous improvement. Ensure data collection and analysis are used to evaluate outcomes, support funding requirements, and inform future programming.
• Equity, Diversity & Inclusion: Champion equity and anti-oppression practices across all program areas. Ensure services are trauma-informed, accessible, and responsive to the needs of diverse populations, including Indigenous, racialized, newcomer, and 2SLGBTQIA+ communities.

Qualifications

• Master's or Graduate degree in health or social sciences (Public Health, Health Promotion, Social Work) or an equivalent combination of education and significant related experience.
• Excellent knowledge of community development values, principles and political processes.
• Proven ability to lead multidisciplinary teams and implement community-based strategies.
• Experience working with multicultural communities, low-income communities, and high-risk families
• Experience building cohesive teams and strengthening staff morale and engagement.
• Experience leading Q.I. initiatives using quality improvement tools such as Lean management, Model for Improvement
• Demonstrated knowledge of Diversity, Equity and Inclusion (D.E.I.) principles. D.E.I. certification is an asset.
• Demonstrated knowledge of the Social Determinants of Health.
• Demonstrated knowledge of marginalized communities, particularly individuals who are homeless, low-income, living with mental health issues, substance use, newcomers, refugees and from the LGBTQ2+ community.
• Exceptional verbal and written communications skills and ability to adapt key messaging to target audiences
• Experience with strategic planning, quality, and performance measurement tools is an asset.
• Proficiency in the use of Microsoft 365 apps (Outlook, Word, Excel, PowerPoint, SharePoint, Teams)
• Energetic, responsive, reliable, flexible person and able to handle competing priorities.
• Strong analytical and decision-making skills.
• A valid driver’s license and access to a vehicle is required
• Valid First Aid and CPR (level C) required
• Availability to work occasional evenings and weekends when required