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Senior Order & Production Coordinator – Custom Merchandise

Burlington, ON
Senior Level
Full-Time

About the role

Job description:

Job Title: Senior Order & Production Coordinator – Custom Merchandise

Location: Burlington, ON (In-Office)
Company: AZX Sport / Simplified Sourcing | aztex.com

About AZX Sport

AZX Sport / Simplified Sourcing is a boutique promotional products manufacturer working with some of the world's biggest brands to create custom, trend-forward merchandise

We're known for handling complex, one-of-a-kind projects that require tight coordination between factories, logistics partners, and internal departments.

About the Role

We're looking for a Senior Order & Production Coordinator — someone who's highly organized, detail-driven, and can succeed in a fast-moving production environment.

This is not a basic customer service role. It's about managing production timelines, packaging details, and logistics to make sure every order runs smoothly, stays on spec, and ships on time.

What You'll Do

  • Manage complex orders from production start to final delivery.
  • Track timelines, updates, and dependencies using production calendars.
  • Coordinate closely with factories, shipping, and fulfillment teams to keep everything moving.
  • Work with Customer Service to get quick answers on order details and approvals.
  • Double-check all specs, packaging notes, and shipping instructions before release.
  • Flag potential delays early and work cross-functionally to stay on schedule.

What You Bring

  • Experience managing custom or made-to-order production (promo, print, packaging, or similar industries).
  • Strong attention to detail and a calm, organized approach under pressure.
  • Excellent communication — able to chase info and follow up without letting details slip.
  • A natural problem-solver who enjoys connecting the dots between art, production, and logistics.

About Aztex Enterprises Ltd

Retail

AZX Sport is a global leader in the promotional products industry supplying advertising and marketing products to Fortune 500 companies. Quality, Service, and Partnership are our vision and our customers are our focus!

We are a 5 Star and an A+ Supplier that has been in the industry for over 25 years and we are proud to have been named one of Counselor's 2015 Best Places to Work.

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