Call Centre Customer Service Representative - Part Time, Seasonal
Top Benefits
About the role
Availability, Seasonal Term, Work Location:
We are seeking candidates who are available to work between 10am-7pm on weekdays and weekends. This is a seasonal position, with a Fixed-Term end date of January 17, 2026. This position works on-site in our Call Centre, located at 25 De Baets St, in Winnipeg.
Summary:
Reporting to the Contact Centre Supervisor, the Customer Care Outfitter (Customer Service Representative) must possess strong written and verbal communication, critical thinking skills and effective customer service skills. This position is focused on contact interactions that drive brand loyalty while providing legendary customer service through an extraordinary and memorable experience.
This highly skilled Outfitter will handle customer contacts through multi-channel processes (voice, email and chat) such as new sale orders, service issues after the sale is completed, resolving customer dissatisfaction and providing first call resolution of a wide variety of company, sales and product questions. Multiple systems, programs and resources must be mastered to handle the wide range of customer needs.
The Customer Care Outfitter is empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customer’s needs.
Responsibilities:
- Performs all customer contact procedures, processes and meets performance requirements.
- Responds to incoming customer inquiries and resolve customer issues regarding account, order status and after-sale service, such as, return procedures, returns or exchange of defective/damaged product, shipping and delivery problems, incorrect items received, billing questions, declined credit card, inventory inquiries, sales promotions, and other similar situations.
- Capitalizes on all opportunities to secure a sale including offer preferred products, suggesting similar items, and asking for orders on gift card balance contacts.
- Utilizes advanced skills training, system programs and desktop resources to assist customers from all business channels using communication, soft skills, negotiation and problem-solving skills to resolve customer dissatisfactions that meet needs of customer and the company. Empowered to go beyond the standard procedures to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal customers.
- Reviews and researches CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs and other programs, tools and resources to ensure up to date on information, such as, promotions, system changes, processes and company programs to relay accurate information to customers in a timely manner.
- Utilizes feedback and coaching to maximize performance and develop skills to move through the career path opportunities.
- ALL OTHER DUTIES AS ASSIGNED
Qualifications:
- Knowledge of and familiar with basic computer use, Microsoft Office, web navigation.
- Must be comfortable working in a sedentary, computer-based environment.
- Must be able to write, type and use multi-channel systems.
- Must be able to read documents, reports, computer screens and other written communication.
- Must be able to effectively interpret and manage difficult situations.
- Ability to work on a team and independently.
- Possession of a valid Canadian Firearm Possession & Acquisition License (PAL) an asset
Benefits:
- Immediate employee discount
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
Interested external candidates should submit their resume online at careers.basspro.com.
Interested internal candidates should apply through the Jobs Hub in their Workday account.
We thank all applicants, however, only those selected for further consideration will be contacted.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
-
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
-
Fun work environment
-
Competitive wages
-
Excellent benefits
-
Unlimited career advancement opportunities
-
Bass Pro Cares Fund
Cabela's
About Cabela's Inc.
Since its founding in 1961, Cabela’s has earned the title of World’s Foremost Outfitter® without letting go of its humble, small-town roots. Much of this success is owed to the knowledgeable Outfitters we employ. From our corporate headquarters in Sidney, Nebraska, to our growing number of retail locations throughout the United States and Canada, Cabela’s Outfitters are proud of where they work and value being part of a caring family.
Because it’s in our nature to sell fun, we find satisfaction in providing customers with a wide variety of innovative, exclusive products and services they can count on for memorable outdoor experiences all year long. We’re passionate about the outdoors, and grateful to those who take the time to appreciate nature and ensure this lifestyle will continue to be embraced by future generations.
Cabela's retail stores generate millions of visitors per store a year, and multiple stores are near the top of the list in tourist attractions for their states. Cabela’s issues the Cabela’s CLUB® Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol “CAB”.
Call Centre Customer Service Representative - Part Time, Seasonal
Top Benefits
About the role
Availability, Seasonal Term, Work Location:
We are seeking candidates who are available to work between 10am-7pm on weekdays and weekends. This is a seasonal position, with a Fixed-Term end date of January 17, 2026. This position works on-site in our Call Centre, located at 25 De Baets St, in Winnipeg.
Summary:
Reporting to the Contact Centre Supervisor, the Customer Care Outfitter (Customer Service Representative) must possess strong written and verbal communication, critical thinking skills and effective customer service skills. This position is focused on contact interactions that drive brand loyalty while providing legendary customer service through an extraordinary and memorable experience.
This highly skilled Outfitter will handle customer contacts through multi-channel processes (voice, email and chat) such as new sale orders, service issues after the sale is completed, resolving customer dissatisfaction and providing first call resolution of a wide variety of company, sales and product questions. Multiple systems, programs and resources must be mastered to handle the wide range of customer needs.
The Customer Care Outfitter is empowered to find solutions beyond established processes to resolve complex customer service situations while being professional, proactive, and empathetic to our customer’s needs.
Responsibilities:
- Performs all customer contact procedures, processes and meets performance requirements.
- Responds to incoming customer inquiries and resolve customer issues regarding account, order status and after-sale service, such as, return procedures, returns or exchange of defective/damaged product, shipping and delivery problems, incorrect items received, billing questions, declined credit card, inventory inquiries, sales promotions, and other similar situations.
- Capitalizes on all opportunities to secure a sale including offer preferred products, suggesting similar items, and asking for orders on gift card balance contacts.
- Utilizes advanced skills training, system programs and desktop resources to assist customers from all business channels using communication, soft skills, negotiation and problem-solving skills to resolve customer dissatisfactions that meet needs of customer and the company. Empowered to go beyond the standard procedures to answer inquiries, resolve concerns and connect our customers with the products and services that create loyal customers.
- Reviews and researches CRD Field Guide, Bass Pro Shops and Cabela’s websites, catalogs and other programs, tools and resources to ensure up to date on information, such as, promotions, system changes, processes and company programs to relay accurate information to customers in a timely manner.
- Utilizes feedback and coaching to maximize performance and develop skills to move through the career path opportunities.
- ALL OTHER DUTIES AS ASSIGNED
Qualifications:
- Knowledge of and familiar with basic computer use, Microsoft Office, web navigation.
- Must be comfortable working in a sedentary, computer-based environment.
- Must be able to write, type and use multi-channel systems.
- Must be able to read documents, reports, computer screens and other written communication.
- Must be able to effectively interpret and manage difficult situations.
- Ability to work on a team and independently.
- Possession of a valid Canadian Firearm Possession & Acquisition License (PAL) an asset
Benefits:
- Immediate employee discount
- Fun work environment
- Competitive wages
- Excellent benefits
- Unlimited career advancement opportunities
Interested external candidates should submit their resume online at careers.basspro.com.
Interested internal candidates should apply through the Jobs Hub in their Workday account.
We thank all applicants, however, only those selected for further consideration will be contacted.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities. Accommodations are available upon request during the assessment and selection process.
Bass Pro Shops & Cabela’s welcomes applications from people with disabilities.
Accommodations are available upon request during the assessment and selection process.
Benefits
-
Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
-
Fun work environment
-
Competitive wages
-
Excellent benefits
-
Unlimited career advancement opportunities
-
Bass Pro Cares Fund
Cabela's
About Cabela's Inc.
Since its founding in 1961, Cabela’s has earned the title of World’s Foremost Outfitter® without letting go of its humble, small-town roots. Much of this success is owed to the knowledgeable Outfitters we employ. From our corporate headquarters in Sidney, Nebraska, to our growing number of retail locations throughout the United States and Canada, Cabela’s Outfitters are proud of where they work and value being part of a caring family.
Because it’s in our nature to sell fun, we find satisfaction in providing customers with a wide variety of innovative, exclusive products and services they can count on for memorable outdoor experiences all year long. We’re passionate about the outdoors, and grateful to those who take the time to appreciate nature and ensure this lifestyle will continue to be embraced by future generations.
Cabela's retail stores generate millions of visitors per store a year, and multiple stores are near the top of the list in tourist attractions for their states. Cabela’s issues the Cabela’s CLUB® Visa credit card, which serves as its primary customer loyalty rewards program. Cabela’s stock is traded on the New York Stock Exchange under the symbol “CAB”.